Natalie Watkins is my contact at Lyreco and she always goes above and beyond to make sure I feel supported and that our custom is important to her. She is always there when I need her. She is amiab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tony @ S&J We have been using Lyreco now for nearly 10 years and have regular visits and updates from Sarah Coulson, its not often you can actually say you look forward to sales reps turning up, but... See more
Company replied
The variation of products available with this company is great, they are like the Woolworths of office supplies. Having a dedicated person dealing with your account is great. Kerry Garratt deals wit... See more
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Lyreco took great steps to ensure my account was firstly set up correctly, details for online purchasing and ease of its use. My account manager remains ever attentive, a diverse range of products and... See more
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Company details
- Office Supply Store
- Educational Supply Store
- Office Furniture Store
- Safety and Work Wear Store
- Stationery Store
- Stationery Wholesaler
Written by the company
Lyreco are your sustainable workplace solutions partner. We are proud of being an award-winning, socially and environmentally responsible company who provide the highest standard of products, customer service and account management in our industry. We don’t just care about the environment; we care about our customers too. We work closely with you to provide everything you need; whether your workplace is an office, a home, a warehouse or a building site. With over 37,000 catalogued products across 18 categories, ranging from personal protective equipment, hygiene and catering, to general office products, furniture, and ergonomics, Lyreco has everything you need, for a great working day.
Contact info
Unit 5, Deer Park Ct, Donnington Wood , TF2 7NB , Telford, United Kingdom
- 08000 85 85 85
- customercare.wise@lyreco.com
- lyreco.com
4.5
Excellent
470 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
The delivery man was most accommodating taking the parcels right to the place the items were stored. He was professional in every way. All the items ordered were correct. Highly recommend this company
July 13, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Morning Denise,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Avoid this company if you can
It is extremely difficult to communicate with this company where nobody wants to take responsibility for mistake they make. The orders placed arrive extremely late and we can never be informed of approximate delivery day/time. They blame it all on their depot which is nothing to do with us as customers. I would not recommend this company which we intend to close out account with.
July 10, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Morning Marianna,
Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from Lyreco.
We've reached out to request additional information so we can investigate this for you.
Best regards,
The Lyreco Team
Excellent service every time
Excellent service every time! Prompt responses, reliable delivery, and high-quality stationery. Our representative, Josh Mambo, has been professional, helpful, and genuinely customer-focused, making every order easy and stress-free. Highly recommend this company for their outstanding service!
July 10, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Kim,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Reply from Lyreco UK & Ireland
Good Afternoon Avi,
Thank you for your 5★ review.
It’s great to hear you are pleased with our delivery service. Your feedback is appreciated.
Best regards,
The Lyreco Team
request marked as complete but evidently not // order confirmations
i put a request in asking that payment/invoice emails be sent to our finance department, you responded saying this had now been changed, and this morning i received another payment email from you.
also receiving three different emails confirming each specific product in an order rather than one confirmation for the whole order is too much. needs to be unified so not flooding peoples inboxes.
wouldnt usually review but you emailed me asking for my opinion.
July 7, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Morning,
Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from Lyreco.
We've reached out to request additional information so we can investigate this for you.
Best regards,
The Lyreco Team
Bad experience
An order get delivered over a week.
The deliveries are at any time of the day.
Goods not always available.
I’m a new customer and the previous supplier was much bette, I had none of this issue in the past.
You need to improve.
July 1, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Hi Nino,
Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from Lyreco.
We've reached out to request additional information so we can investigate this for you.
Best regards,
The Lyreco Team
Very Professional service and kept…
Very Professional service and kept informed every step of the way till delivery.
Highly recommended.
Thank you!
June 29, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Nina,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
My order arrived exactly when it was…
My order arrived exactly when it was scheduled to arrive. The driver was very helpful putting the items exactly where I wanted them without complaint. He was also very happy and friendly. Overall, this was a very pleasant experience thank you.
June 29, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon JP,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Highly recommended
Have used Lyreco for many years and have never been let down. Good prices and stock levels and a fantastic delivery service. Highly recommended.
June 29, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Jamie,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
I am still waiting for delivery
June 26, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Hi Chris,
Thank you for your review. We are very sorry to hear that you are still waiting for your delivery.
We've reached out to request additional information so we can investigate this for you.
Best regards,
The Lyreco Team
Reply from Lyreco UK & Ireland
Good Afternoon Beatrice,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service and delivery. Your feedback is appreciated.
Best regards,
The Lyreco Team
Our business purchases office materials…
Our business purchases office materials and Nespresso coffee from Lyreco.
All I can say, its outstanding service and quality of products.
June 23, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Hasan,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service and products. Your feedback is appreciated.
Best regards,
The Lyreco Team
Reply from Lyreco UK & Ireland
Good Afternoon,
Thank you for your 4★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Above and Beyond.
I had just taken over my role re ordering stationary etc. Unfortunately I had forgotten my details, but the agent I spoke to was sable to order everything I needed on my behalf. Not only did she place my order for me, she also looked at the best value way of ordering all the items I needed. Outstanding service and a lovely telephone manner. Thank you!
June 12, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Paul,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Just quick and easy to make all the…
Just quick and easy to make all the necessary arrangements for the collection
June 15, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Ruth,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
I always order with Josh Mambo,always…
I always order with Josh Mambo,always helpful ,professional and reliable.
He makes sure we receive our orders on time,and provides an excellent service.
June 18, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Fantastic service and great coffee machine!
Highly recommend Lyreco! Sean was extremely professional and helpful throughout the process. Delivery was incredibly quick, and the new coffee machine completely exceeds our expectations. Five stars!
June 9, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Jen,
Thank you for your 5★ review.
It’s great to hear that you’re pleased with our service and happy with your new coffee machine. Your feedback is appreciated.
Best regards,
The Lyreco Team
Reply from Lyreco UK & Ireland
Good Morning Brian,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Reply from Lyreco UK & Ireland
Good Afternoon Arifa,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service and communication. Your feedback is appreciated.
Best regards,
The Lyreco Team
Very quick response and delivery
June 3, 2026
Unprompted review
Reply from Lyreco UK & Ireland
Good Afternoon Ian,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
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