Love the products, but find it very odd that when I purchased an item on sale and needed to exchange to exactly the same product, but a different size, then I had to pay the dividend / full price. Nev... See more
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Pretty clothes and good packaging! Nothing to complain about since good quality! 4/5 stars since I had struggle with the delivery tho & mkae didnt respond! Costumer service might be something to work... See more
Company replied
I am impressed by the speedy shipping to the US. Although I have not needed to return an item, I would expect an efficient exchange or refund from this on-line boutique.
First of all, I want to start by saying that I absolutely love the sweatshirt I bought at your Store. However, considering the price tag I believe things could have gone a lot smoother. In the confirm... See more
Company replied
Company details
Written by the company
After years of hard work and preparation, M-KAE finally launched its very first collection in April 2018. The fonder of the brand is Maria Kragmann, also known as a Danish content creator. Since we started M-KAE, we have been striving for timeless design, elegant and classic key pieces all in the highest quality and at affordable prices.
Contact info
Dronnings Tværgade 54, 1302, Copenhagen, Denmark
- +4589877970
- hello@m-kae.com
- m-kae.com
4.4
Excellent
402 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from M-KAE
Thank you so much for your kind words! We're delighted to hear that you're happy with both the service and your gorgeous coat. We truly appreciate your support! 🤎
Hugs, Silje
M-KAE team
Caramel scarf beige and off white
I recently purchased caramel scarf in beige and off white, and I must say, they exceeded my expectations. The quality of the material is superb, providing both comfort and style. I'm genuinely impressed and will definitely be returning for more. Highly recommended!
November 2, 2023
Reply from M-KAE
Hi,
Thank you so much for your amazing feedback! We're thrilled to hear that you're happy with the caramel scarves in beige and off-white. We're so glad they exceeded your expectations in both quality and comfort. We truly appreciate your support and look forward to welcoming you back for more!🥰
Hugs, Silje
M-KAE team
Reply from M-KAE
Thanks so much for your feedback. It means a lot to us
Hugs, Silje
M-KAE team
you forgot Commercial Invoice
Because you forgot Commercial Invoice, the delivery had delayed for 2 days.
September 28, 2023
Reply from M-KAE
We sincerely apologize for the delay caused by the missing commercial invoice. We understand how frustrating this can be and are truly sorry for any inconvenience it has caused.
Best regards,
Silje, M-KAE team
Reply from M-KAE
Hi;
Thanks so much for your feedback - it means so much to us🥰
Wishing you a lovely day,
Hugs, Silje
M-KAE team
Quick delivery
Quick delivery, but unusual that you have to pay for delivery of your purchase!
July 23, 2023
Reply from M-KAE
Hi,
Thank you for your feedback!🤗 We’re happy to hear that your order arrived quickly. We understand that delivery charges can be an inconvenience, and we truly appreciate your understanding. Thank you for sharing your thoughts!
Hugs, Silje
M-KAE team
Excellent cardigan
I bought the stripe cardigan and it is fit to size and absolutely amazing with an awesome quality. Thank you!
July 9, 2023
Reply from M-KAE
Hi,
Thank you so much for your kind words! We're thrilled to hear that you love the stripe cardigan and that it fits perfectly. We truly appreciate your feedback! 😍
Hugs Silje,
M-KAE team
Great quality
Great quality, cute set, really comfortable and customer service on point!
June 13, 2023
Reply from M-KAE
Hi Louise,
Thank you so much for your 5-star review and your lovely words🌸 We really appreciate it!
It makes us so happy to hear that you think the quality is great, comfortable and cute - we hope you will love it as much as we do.
We are always here to help!
Enjoy your evening,
Kind regards,
Line, M-KAE
Reply from M-KAE
Hi Kristina,
Thank you so much for your review and for the kind words🌸
We are truly happy to hear that you think the clothes is beautiful and in high quality and that you simply had a good experience shopping at M-KAE🤍
Lovely evening to you,
Kind regards,
Line, M-KAE
Love the knitwear very much
Love the knitwear very much, very well made, comfortable and I love the color too!
June 15, 2023
Unprompted review
Reply from M-KAE
Hi Silvony,
Thank you so much for your review🤍 We really appreciate you taken the time to tell us about your experience.
It makes us so happy to hear that you love your new knitwear and you think the color is lovely too. Thank you!
Have a great evening!
Best wishes,
Line, M-KAE
Tor dress is very beautiful! BUT..
Tor dress is very beautiful!
But it has a stain on it. I wrote to you about this, but you did not answer me
May 11, 2023
Reply from M-KAE
Hi Diana,
Thank you for the review.
We answered you on your mail same day and after we got this review we did send you another mail. Please check your spam file. Of course you shouldn't have a dress with a stain on🌸
We wanna help and fix this!
Looking forward hearing from you.
Kind regards
Line, M-KAE
I love the fabric
I love the fabric, it is really high quality, I love the cut and colors.
The services are professional and really fast.
They could be restocking more because if you are late then you won’t get your fav piece, it gets quickly sold out:)
March 29, 2023
Unprompted review
Reply from M-KAE
Dear Kler,
Thank you so much for your review🤍
It means so much to us and thank you for the kind words! We are so truly happy to hear that you love your new item from M-KAE and that you simply had a good experience shopping with us.
Enjoy your day,
Kind regards,
Line, M-KAE
Reply from M-KAE
Dear Felicia,
Thank you so much for your review🤍 We are so happy to hear that you had a good experience shopping at M-KAE. Hope you will love your new items💙
I wish you the best Monday,
Kind regards,
Line, M-KAE
Good quality 👏🏻👍🏻
March 12, 2023
Reply from M-KAE
Hi Eman,
Thank you so much for your review☺️
We are happy to hear that you like the quality and we hope to see you again online soon💖
We wish you the best weekend,
Kind regards,
Line M-KAE
Quick delivery and good products
Delivery was very quick and the products were as they looked in the website.
March 13, 2023
Reply from M-KAE
Hi Federica,
Thank you so much for your 5-star review🌟
We are happy to hear that you had a good experience shopping at M-KAE with fast delivery and good products!
Lovely weekend to you,
Best wishes
Line, M-KAE
Great customer service
Super fast delivery, great customer service, easy & efficient delivery management, beautifully packaged products.
At this stage, one of the most positive online purchasing experiences.
Definitely will be a returning customer.;)
February 24, 2023
Reply from M-KAE
Dear Reka,
Thank you so much for your review🥹🌟
It means so much for us that you had a good experience shopping at M-KAE, with our customer service, products and fast delivery.
And it makes us even more happy to hear that this is one of the most positive online experiences you have had - wow, thanks a lot💖
We would love to see you again soon!
We wish you the best weekend,
Kind regards,
Line, M-KAE
Good experience with the team 🙏🏼
Thank you so much for good experience and very good quality clothes 🙏🏼 My girlfriend was incredibly happy to get it. And also thanks the team which solved all logistics questions. I recommend this brand everyone 🙌🏻
January 26, 2023
Reply from M-KAE
Dear Andrei,
Thank you so much for your review🤍
We are so happy to hear that you received your package and that your girlfriend was incredible happy about the items💙
And happy to hear as well that you had a good experience - thanks a lot for the kind words!
Hope to see you again soon,
Kind regards,
Line, M-KAE
Disappointing!
Disappointing!
This was my first time ordering from M-Kae and I was really expecting an insanely good quality for the prices and presentation. However, every piece I got looked so poor and sizing was just off. I am a size XS (EU) and ordered some knit pieces in size S since I wanted them to look a bit oversized but apparently everything was too tight! Nothing like the photos..
Very sad to realize that I have to return everything (at my own cost I believe). And I’m also a huge fan of the brand’s founder, following her on IG for years. But I guess it’s just that she does her job well - creating good content and presenting the appealing side of her outfits even when their quality is in fact really really low..
hope this helps your brand to improve because your designs are nevertheless nice and elegant.
February 9, 2023
Unprompted review
Reply from M-KAE
Hi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experience, especially as a first-time customer. We completely understand your frustration with the quality and sizing issues, and we apologize for not meeting your expectations.
Your comments are very important to us, and we will definitely share them with our team. We also understand that returning items at your own cost is frustrating, and we’re truly sorry for the inconvenience.
We appreciate your support of the brand and your kind words about the designs.🤎
Best regards,
Silje, M-KAE team
Great experience!
The coat was great, delivery was really fast, overall amazing! ❤️
February 8, 2023
Unprompted review
Reply from M-KAE
Dear Jelena,
Thank you so much for your review🌟
It means a lot to us that you had a good experience! And we are so happy to hear that the coat and delivery lived up to your expectations💖
Thanks again!
Best wishes,
Line, M-KAE
Reply from M-KAE
Dear Henrieta,
Thank you so much for your review💖
We are so happy to hear that you love the dress and it fits perfectly. We hope to see you again soon🥰
Best wishes,
Line, M-KAE
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