Love the products, but find it very odd that when I purchased an item on sale and needed to exchange to exactly the same product, but a different size, then I had to pay the dividend / full price. Nev... See more
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Pretty clothes and good packaging! Nothing to complain about since good quality! 4/5 stars since I had struggle with the delivery tho & mkae didnt respond! Costumer service might be something to work... See more
Company replied
I am impressed by the speedy shipping to the US. Although I have not needed to return an item, I would expect an efficient exchange or refund from this on-line boutique.
First of all, I want to start by saying that I absolutely love the sweatshirt I bought at your Store. However, considering the price tag I believe things could have gone a lot smoother. In the confirm... See more
Company replied
Company details
Written by the company
After years of hard work and preparation, M-KAE finally launched its very first collection in April 2018. The fonder of the brand is Maria Kragmann, also known as a Danish content creator. Since we started M-KAE, we have been striving for timeless design, elegant and classic key pieces all in the highest quality and at affordable prices.
Contact info
Dronnings Tværgade 54, 1302, Copenhagen, Denmark
- +4589877970
- hello@m-kae.com
- m-kae.com
4.4
Excellent
402 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm in loveeeee with my dress
I'm in loveeeee with my dress, makes me feel like a princess!!! Can't wait to wear it at my baby's christening!!!!
July 26, 2022
Reply from M-KAE
Hi Daniela,
Thank you so much for your beautiful review of M-KAE💕
We are so happy to hear that you love your dress as much as we love it🥰
Lovely Sunday to you,
Kind regards,
Line, M-KAE
Everything is like a customer expects…
Everything is like a customer expects it to be. From the order/purchase, shipment, to the final product that is a really good quality.
July 23, 2022
Reply from M-KAE
Hi Masha,
Thank you so much for your review💕 It is much appreciated!
We are so happy to hear that you think the experience lived up to your expectations🤍 Hope to see you again soon!
I wish you a you lovely day,
Kind regards,
Line, M-KAE
My Favorite Brand
I own multiple pieces from M-Kae and absolutely love all of them. The quality of the material is amazing and feels so expensive on. The customer service is also exceptional. I experienced shipping delays when exchanging sizes for an item and was pleased to receive kind, fast responses. They even expedited my exchange so I would receive my item in time for an upcoming event.
July 22, 2022
Unprompted review
Reply from M-KAE
Hi Taylor,
Thanks again for your beautiful review and your kind words🤍
I’m so happy that everything worked out and you got the new pants in time for your event.
We really hope to see you again soon💕
Lovely Sunday to you,
Kind regards,
Line, M-KAE
The pieces are absolutely gorgeous
The pieces are absolutely gorgeous, the quality is amazing and the shipping was super fast. So happy!
July 13, 2022
Reply from M-KAE
Hi Sarah,
Thank you so much for the review🤍
It makes us so glad to hear you think the products are absolutely gorgeous, the quality is amazing and that you experienced fast shipping.💕
Hope to see you again soon.
Enjoy your Sunday☀️
Kind regards,
Line, M-KAE
Coat and general experience
The coast is very nice.
I have to change the first order, because the coast was too big. it was shipped to Slovakia and I do not have clear instructions which company to use for delivery back. But finally everything went smooth. :)
June 29, 2022
Reply from M-KAE
Hi Lenka,
Thank you for your review🤍
We are happy to hear that everything worked out and you the coat in the correct size☺️
Hope to see you again soon!
Lovely summer to you,
Kind regards,
Line, M-KAE
Reply from M-KAE
Hi Vanina,
Thank you so much for your 5-star review⭐️
We are so happy to hear that you think the quality is amazing and that you love it as much as we do💕
Lovely Sunday to you,
Kind regards,
Line, M-KAE
I had a really good expirience with them
I had a really good expirience with this store. I ordered the berry shirt in nude, size S, and the shirt is very beautiful. The material feels nice, it's not flimsy at all and the stitching is very well made. The package came with a very lovely note, and within the time it was supposed to. They also replied very fast to the questions I asked, within a couple of hours. I'd reccomend this brand to other people and shop again.
June 26, 2022
Reply from M-KAE
Hi Alina-Catalina,
Thank you so much for the review🤍 It is much appreciated!
We are so glad to hear that you had a good experience with us and that you would recommend M-KAE to other people and differently shop again yourself.💕 It means a lot!
Hope to see you again soon.
Lovely Sunday to you,
Kind regards,
Line, M-KAE
Very good costumer service 👌
June 22, 2022
Reply from M-KAE
Hi Janina,
Thank you so much for your review and the kind words🤍 It is much appreciated.
Hope to see you again soon💕
Kind regards,
Line, M-KAE
Reply from M-KAE
Hi Alicia,
Thank you so much for your review🤍
We are happy to hear that you are satisfied and had a good experience with fast shipping and that you think the items are beautiful.
Hope to see you again soon💕
Kind regards,
Line, M-KAE
Reply from M-KAE
Hi Paula,
Thank you for the review🤍
Great to hear you love your new skirt - hope to see you again soon.
Kind regards,
Line, M-KAE
I love it
I love it, quality is very good. Shipping process is pretty fast! I’ll shop again
June 4, 2022
Reply from M-KAE
Hi Mihray,
Thank you so much for your review🤍
It makes us so happy to hear that you had a great shopping experience at M-KAE.com.
Hope to see you again soon💕
Kind regards,
Line, M-KAE
Great product and very fast shipping
May 13, 2022
Reply from M-KAE
Hi Laura,
Thank you so much for your review🤍
We are so happy to hear that you had a good experience with fast shipping and also that you think the products are great.☺️
Enjoy your Sunday,
Kind regards,
Line, M-KAE
Great Danish brand!
After following the founder on social media, I decided to purchase a set- blazer and shorts. The quality and fit are really good! The import fees are worth it because I will not find a set like this anywhere else. Something they may be a little bit better: please write the height and size that the models wear :-) The little knitted bralette I bought in size L I noticed was very small :-) Yes, it’s important to also read the size chart ♥️ Thank you!
May 9, 2022
Unprompted review
Reply from M-KAE
Hi Aleksandra,
Thank you so much for your review and the beautiful words🥹🤍
We are so happy to hear that you love the set you have bought from us and that the quality and fit are really good.
We have noted the details about the size description - thank you for letting us know💕
Hope to see you again soon!
Kind regards,
Line, M-KAE
Material and colour of garment is…
Material and colour of garment is perfect, and the quality also.
May 9, 2022
Reply from M-KAE
Hi Ivana,
Thank you so much for your review🤍
We are so happy to hear that you think the garment and quality is perfect☺️
Enjoy your Sunday,
Kind regards,
Line, M-KAE
Reply from M-KAE
Hi Cecilie,
Thank you so much for your review🤍
We are glad to hear that you had a good experience with fast and good delivery!
Hope to see you again soon🥰
I wish you a lovely Sunday,
Kind regards,
Line, M-KAE
Beautiful garments and great online…
Beautiful garments and great online experience. The sizing was wrong so I had to return which I am gutted about but the return process was really easy
May 2, 2022
Unprompted review
Reply from M-KAE
Hi Amber,
Thank you so much for your 5-star review! We really appreciate it - it means a lot💕🥹
We are so happy to hear that you had a great online experience. Hope to see you again soon💕
Enjoy your Sunday☀️
Kind regards,
Line, M-KAE
excellent
just like in the pictures. Good quality and tracking in time. See you for other orders!
April 29, 2022
Reply from M-KAE
Hi Laura,
Thank you so much for your review🤍
We are so glad to hear that you had a good experience shopping at M-KAE and that you are happy with the products and the delivery time lived up to your expectations.
See you and have a beautiful day💖
Kind regards
Line, M-KAE
Literally the cutest set ever!!
Literally the cutest set ever!!! I will definitely be buying again from M-KAE. I found the large size perfect for my body type, just the bottoms ran a bit smaller than expected.
April 29, 2022
Reply from M-KAE
Hi Shannon,
Thank you so much for your 5-star review!
It makes us so happy to hear that you like our styles and that you will buy from M-KAE again.
Hope to see you online again soon💖
I wish you a beautiful Sunday,
Kind regards,
Line, M-KAE
Great products, prices and service
April 28, 2022
Reply from M-KAE
Hi Sofie,
Thank you so much for your review!🤍
We really appreciate it and we are very glad to hear that you are happy with your purchase, the prices and that you simply had a good experience at m-kae.🌟
Lovely Thursday to you,
Kind regards,
Line, M-KAE
I’ve never got my parcel nor my refund
April 28, 2022
Reply from M-KAE
Hi Mélanie,
Thank you for leaving your review.🤍
We are truly sorry about this situation and that you have experienced this with us.
We did communicate back and forward about the delivery of the package and since we heard no more from you, we thought the package was delivered.😔
Your money has now been refunded and we hope that you will give us a new chance in the future, so we can prove to you that this was a one-time thing.
Please notice, that we have a full time customer service, so you can always reach us at hello@m-kae.com, here we will get back to you within 24 hours.
Sincerely,
Line, M-KAE
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