I was using M1 prepaid service since few years ago, not much prob. Recently signed a postpaid M1 contract. Staff promised will port my phone number to my new phone on that day mid night. But I was wai... See more
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Review summary
Created with AI, based on recent reviews
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When I first signed up with M1, the network was great and all that but 20 years later, the quality dropped so is the customer service. The fact that I wasn’t informed of any additional payment neede... See more
Avoid! This company has burned. Upgraded to eSim for which I was charged, then upgrade to 5G just t o get better connectivity. Have no mobile connection and couldn't receive or place calls for 2 days.... See more
I’ve been a loyal M1 customer who always paid bills on time, but the way I was treated recently is incredibly disappointing. After my contract ended in May, M1 continued billing me for June wit... See more
Company details
Information provided by various external sources
As of 22 February 2017, major shareholders include Axiata Investments, Keppel Telecoms and SPH Multimedia.
Contact info
International Business Park Road 10, 609928, Singapore, Singapore
- m1.com.sg
2.0
Poor
166 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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totally worst of all company
totally worst of all company, waited 1 hour plus closed to 2 hours for telephone customer service, threaten to cut off my mobile line despite never owing them more then 1 month of phone bills. sms without my agreement to imposed service disruption charges. where is consumer rights??
January 2, 2023
Unprompted review
Support is bad. Internet line is relatively stable. Price is cheap
Support is bad. You need to wait for an hour to get to support chat and then it's a lot of back and forth formalities that barely solve the actual problem.
Calling them - near impossible. Complicated authentication process…
I wish they just simplified their support.
Otherwise internet line is relatively stable. Price is cheap.
December 1, 2022
Unprompted review
One of the oldest mobile providers and…
One of the oldest mobile providers and yet data is terrible. Gee. Don't recommend.
July 11, 2022
Unprompted review
Worse can't be bothered company ever
I requested for my m1 mobile line to be terminated on Tuesday because i could not reach anyone from your company when i received unknown charges without a bill.
On the same day, my line got terminated by your termination officer who has no experience in terminating lines. I did tell him i had an outstanding bill due to late invoicing by your company.
The staff went ahead to cut my line.
Since then, I have been trying to get my line reinstated so i can pay the bill.
However, after spending 110 minutes on the phone in less than two days on your 1627 "hotline", still no one picked up the phone whether it's 9am or 8pm. There is no easy way for a member of public, let alone a customer to contact your company.
Apparently, no one wants or knows how to do their job and respond to e-mails appropriately. Even after e-mailing custrelation (at) m1.com.sg, no one could do the simple task of momentarily reinstating my line till the end of this week in order to pay my bill.
Two working days later, still no action on m1.
I have exhausted all means trying to pay an outstanding bill to m1. This clearly demonstrates how your company is run.
May 26, 2022
Unprompted review
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