Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
Company replied
The M6 toll is a great motorway to use, but what isn't great is the exorbitant cost of using it. I was charged £19.50 earlier this month for driving my Vauxhall Astra (without a trailer or roof rack).... See more
Company replied
I was charged as a van mistakenly and not a car. I noticed the same day and emailed customer service. On the positive side the response was very quick. It did say the refund could take up to 7 days... See more
Company replied
Company details
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.4
Average
546 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Having to pay twice just because I…
Having to pay twice just because I passed though a small town to get some food
Both journeys here south yet charged twice pure con
June 17, 2026
Reply from M6toll
Good afternoon Gavin. I am sorry that you recent experince on the M6toll did not meet your expectations. Each time you enter and exit the M6toll you will be charged. We do allow some tolerance should someone make a mistake and exit in error. Should you wish to discuss this further, please do reach out to one of the team on 0330 660 0790 Thanks, Kay@M6toll
Good service customer service
June 24, 2026
Reply from M6toll
Hi Mohammed, Thank you for your review and positive comments about our customer service, we really appreciate it. Should you need anything else, please do contact our Customer Service team. Kay@M6toll
Quick response from the team with easy…
Quick response from the team with easy to understand instructions.
June 16, 2026
Reply from M6toll
Hi Keith, Thank you for your review and your kind words. Should you need anything else, please do not hesitate to get in touch with us Kay @M6toll
Reply from M6toll
Hi Tony, Thank you for your review and your kind words. Please do not hesitate to get in touch with us, should you need anything else Kay @M6toll
Reply from M6toll
Hi Carole. Thank you very much for your review, its much appreciated. I note your feedback regarding how easy the process was once you had found the right section and I will look into how we can signpost our website to make it easier for our customers to find what they are looking for. Should you need anything else, please do not hesitate to reach out to our Customer service team Kay@M6Toll
Reply from M6toll
Hi Michael, Thank you for review .We really appreciate your feedback on price and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Reply from M6toll
Hi Alan. Thank you for your review. I have looked into this for you and think there was some confusion as the vehicle registration was incorrect. I believe my colleague Anita resolved this for you and should you need anything else, please do not hesitate to come back to us at Customer Services Kay@M6Toll
Overcharged
The M6 toll is a great motorway to use, but what isn't great is the exorbitant cost of using it. I was charged £19.50 earlier this month for driving my Vauxhall Astra (without a trailer or roof rack). It was a mistake, although I can't understand how I was charged the same as driving a lorry! I had to wait 48 hours as payment was pending in case it was rectified (it wasn't) and then had to email M6Toll to sort out. To be fair they responded quickly but I had to wait a further 5 working days to get my refund.
June 13, 2026
Unprompted review
Reply from M6toll
Hello Mrs Reynolds and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
Prompt response to error after initial contact issues.
Situation now resolved. I appreciate there appears to have been an issue with the phone that I appear to be the only one to feedback.
Prompt response in the end just a shame it took a review to get through.
I have been assured the contact number should function correctly and have been given an alternative email address for contact in the future.
June 22, 2026
Unprompted review
Reply from M6toll
Good afternoon Ashley, Thank you for your review. I am sorry you have found it difficult to conatct us. Our complaints email address is on the website and we can be conatacted at customercomplaints@m6toll.co.uk We do say to customers that it can take up to 5 days for a response should a weekend or holiday fall into this, however, we generally respond to customers via email within 48 hours. Did you kbow that you can access your account by logging in at https://customers.m6toll.co.uk/login at any time and you are able to dowmload statements from there. Please note we do not provide receipts for pre-payment as there is no VAT on a top-up and VAT is charged on the journeys. Your statement will show the top-ups and the VAT charged on journeys. Should you wish us to look into your query further, please could you share your email address and I will search our system and investigate why you have not received a response. Thanks Kay@m6toll
Timely and helpful
June 19, 2026
Reply from M6toll
Hi Garry. and thank you so much for your positive comments. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
As far as I'm concerned the issue was…
As far as I'm concerned the issue was not resolved & as I've received this feedback email I'm presuming that in your eyes the issue is delta with
June 19, 2026
Reply from M6toll
Good morning Andrew. I am sorry this has not been dealt with. Please could you call customer services on 0330 660 0790 and we will deal with any outstanding queries immdiately. Kay @M6toll
Great Customer Service
Customer service was spot on as usual! Friendly, helpful staff that get problems solved quickly & efficiently
June 19, 2026
Reply from M6toll
Hi Jo and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Speedy response.
June 18, 2026
Reply from M6toll
Hi Keith and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
charged extra
charged extra, if you didn't check they will have it slide through. had to call them up for refund
June 18, 2026
Reply from M6toll
Good afternoon and thank you for you review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team should have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
It was simple to renew
It was simple to renew. Although there was a small problem signing in. Steve at customer service was a real help. Thank you Steve. And now within 30 minutes my pass has been authorised
June 19, 2026
Unprompted review
Reply from M6toll
Hi Stuart and thank you so much for your positive comments about Steve! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Answer query very quickly
Answer query very quickly.
Understood that if issues with charging station on the services and gridserve tell us to go off m6 toll to another charger we will have to pay toll twice .
Lesson learnt to make sure enough charge to get to Rugby Services .
June 17, 2026
Reply from M6toll
Hi Mary and thank you your positive comments and we apologise for any inconvenience caused regarding having to leave the road. We are working hard, alongside Roadchef, to ensure the new Gridserve chargers at M6toll are up and running as soon as possible. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
A no hassle set up after a few simple…
A no hassle set up after a few simple questions.
June 17, 2026
Reply from M6toll
Hi Mr Dooris and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I still haven’t been refunded for being…
I still haven’t been refunded for being charged twice
I was initially told that it would be resolved in 5 days
Now I’ve been told that it will be 10 days
Meanwhile 2 debits are on my account
June 17, 2026
Reply from M6toll
Hi Phil. We're sorry that you are still waiting on your refund. On ocassions the refunds take longer than anticipated and we apologise for any inconvenience caused by this delay.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Extortionate.
Does anyone regulate their pricing? Took one journey on the M6 TOLL lasting about 20 minutes which was more expensive (£19.50) than a fortnight's worth of driving on French roads including their tolls. Needless to say the French network is night & day better than UK.
June 13, 2026
Unprompted review
Reply from M6toll
Hi David. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Thank you. Good work
I called the customer service and he told to pay. I got home and all was done. Very happy with your works
June 17, 2026
Reply from M6toll
Hi Colin and thank you so much for your positive comments! We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
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