Banner for Mabel & Fox

Mabel & Fox Reviews 1,399

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 573 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them beautiful, well-made, and exactly as shown on the website. Many appreciate the wide range of essential and branded items available, making it a go-to for gifts and personal purchases. The ordering process is described as easy and smooth, with prompt delivery and excellent communication regarding tracking and updates. However, some people were dissatisfied with the durability of certain own-brand products, describing them as flimsy. A few other people also felt that some items were of poor quality or arrived with defects, such as bent storage bags or an upside-down zip on a sleeping bag. Additionally, some customers reported issues with missing items, incorrect orders, or products that did not work, and a small number expressed dissatisfaction with the customer service response to these problems.

What people talk about most

Product

Customers consistently express satisfaction with the products, often describing them as beautiful,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt and quick... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as beautiful, well-made, and... See more

Order

Consumers find the ordering process to be positive, with many praising its ease and the promptness of... See more

Service

Users describe positive interactions with service, frequently highlighting its speed, efficiency, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wide range of quality essential products for my baby. Great discounts and offers, plus, prompt delivery with excellent choice of courier. I found the M&F own brand products a little flimsy: I wa... See more

Company replied

Rated 5 out of 5 stars

This music box is beautiful and has the quite unique feature of a little fawn which rotates to the music whereas most others have a fairy. The very young child I bought it for was entranced by the mus... See more

Company replied

Rated 5 out of 5 stars

Mabel & Fox are a great company to buy from, they have so many wonderful products and sell many quality branded goods. With my recent order I needed items for birthday presents which arrived in time... See more

Company replied

Rated 5 out of 5 stars

Ordered two beautiful waterfall rattles for my first two Grandchildren one a Grandaughter and one a Grandson just 10 weeks apart . Toy was lovely quality and lovely colour , service and ease of orderi... See more

Company replied



Company details

  1. Baby Store
  2. Baby Clothing Store
  3. Children's Toys Store
  4. Home Goods Store

About Mabel & Fox

Written by the company

Our Farmyard Animals changing mat

Mabel & Fox bring you everything you need for you and your baby’s journey together, from changing mats which are hand made in Britain, to beautiful nursery accessories to help create your perfect haven. Plus you'll find wooden toys from best selling brands and thoughtful gifts for expecting loved ones.

SHOP MABEL & FOX ➔

With a view to keeping our range of baby essentials fresh and on trend, we find fantastic new brands and source new products regularly. Plus we also let you know what's popular with other customers! Why not take a look and see what you'll fall in love with next...

SHOP NEW & POPULAR ➔

Save 10% on your first order!

when you sign up to our Newsletter

Subscribe today to receive special offers straight to your inbox, such as 10% off your first order! Plus you'll be the first to know about our latest products, free giveaways, and sale launches.

SIGN UP FOR 10% OFF ➔

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely product fast delivery

Lovely product fast delivery

March 20, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Andrea,

Thanks so much for your review. We're so happy to hear you had a great experience with us.

We look forward to welcoming you back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Fast delivery

Fast delivery, and product just as described

March 25, 2026
Unprompted review
Mabel & Fox logo

Reply from Mabel & Fox

Hey Olivia,

Thanks for your review, we're so pleased to hear you had a great experience shopping with us!

We really appreciate you choosing us and hope you enjoy your purchase.

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Ordered a personalised item along with…

Ordered a personalised item along with other items and the quality is very good. Very happy with the delivery time and whole experience and will definitely purchasing again.

March 18, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Paula,

Thanks for taking the time to leave us a review. We’re delighted to hear that you’re pleased with the quality of your items.

We truly appreciate your support and can’t wait to welcome you back for your next purchase!

Best wishes,
Mabel and Fox

Rated 1 out of 5 stars

Very poor quality

Very poor quality. I was expecting for something sturdier for this price. I will never use this company again.

March 18, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hi,

Thank you for taking the time to leave a review. We’re sorry to hear that you’re disappointed with your changing mat. This isn’t feedback we often receive, as our mats are usually very well received for their design and quality.

If you believe there may be a fault with your item, please reach out to our customer service team at info@mabelandfox.com and we’ll be happy to look into it for you.

We can also assist with a return for any unopened items as we’d never want you to be left unhappy with your purchase.

Thanks for taking the time to leave your feedback.

Kind Regards,
Mabel and Fox

Rated 5 out of 5 stars

Good, regular updates on parcel

Good progress updates on delivery.
Reasonably fast process frim orering to delivery.
Delivered as arranged.

Good quality, substantial components to the item.

March 11, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Heather,

Thanks so much for your review. We're really glad to hear you had a great experience shopping with us.

We look forward to welcoming you back soon.

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Really quick delivery of items I…

Really quick delivery of items I ordered. The products are lovely quality. After I received my first irder I went on to straight away order even more goods!

March 10, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Karen,

Thanks so much for taking the time to leave us a review. We're so pleased to hear about your positive experience with us!

We really appreciate your support and look forward to sending you more beautiful products again soon.

Best wishes,
Mabel and Fox

Rated 1 out of 5 stars

Disappointed with my order

Disappointed with my order.
Jollein sleeping bag with removable sleeves the zip is upside down. Impractical system. Waste of money.
Cam Cam Copenhagen storage bags. Awful shape. They don’t look like the website. A couple of bents in the middle make it impossible to get into the right shape.
Jollein washcloth. Poor quality and the finish product looks cheap.
I spoke with Hannah and she was very unhelpful.

March 12, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hi,

Thank you for taking the time to share your feedback, and we’re truly sorry to hear that you’re disappointed with the products you received. This is never the experience we want for our customers.

We can see that you’ve already been in touch with our team, and a return with a full refund has been offered for the items you’re unhappy with.

We appreciate your comments regarding the items. Your feedback has been shared with the relevant brands so they can review these points directly.

We're sorry to hear that your interaction with our customer care team didn't feel helpful, we will review this with our team to ensure a better experience going forward.

Please do let us know if you would like to proceed with the return and our team will be happy to help.

Kind Regards,
Mabel and Fox

Rated 5 out of 5 stars

Fabulous kiddies coffee maker!

It was very easy to place my order and make the payment. The item was delivered on time on the expected date. I’m really pleased with the item and the choice of products in your store was fabulous. The quality is excellent and I would definitely purchase from Mabel & Fox again. All importantly the item I ordered, a coffee maker was loved by my grandson and he will have great enjoyment using it!

March 9, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey,

Thank you so much for taking the time to share your lovely feedback! We're so happy to hear you had a great experience shopping with us. We truly appreciate your kind words and your support. We look forward to welcoming you back to Mabel & Fox again soon! 💛

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Great item & quick delivery

Great item & quick delivery! X

March 13, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Hollie,

Thanks so much for your review, we're so pleased to hear you had a great experience with us!

Best wishes,
Mabel and Fox

Rated 4 out of 5 stars

Great service

Great service, arrived super quick and nicely packaged. Only reason for rating 4 instead of 5 is I found accessing your basket on mobile difficult and a bit annoying, and had to start checkout process each time to just view the basket.

March 10, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hi Georgina,

Thanks for taking the time to leave us a review. We're really pleased to hear your parcel arrived quickly and you were happy with the service.

We're so sorry you had an issue with the website while trying to checkout. We have reached out to you directly via email to try to better understand the issue so we can improve this for future customers. We would be so grateful for any further information you can provide to help us.

Thank you again for your feedback and support, we really do appreciate it!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Beautiful items

Beautiful items, quick delivery.

March 10, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Joanne,

Thanks for your review, we're so pleased to hear you had a great experience with us!

Best wishes,
Mabel and Fox.

Rated 5 out of 5 stars

Beautiful changing mat

Beautiful changing mat and great quality. Super speedy delivery as well. Thank you so much!

March 10, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey,

Thanks for taking the time to leave us a review, we're so happy to hear you had a great experience with us!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Bought for new parents

Bought for new parents - a gift. They adored the blanket

March 4, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Jess,

Thanks so much for your review, we're so pleased to hear the gift was well received!

Best wishes,
Mabel and Fox

Rated 4 out of 5 stars

Delivered on time

Delivered on time. Delivery was well packaged.

March 2, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hi Jaspreet,

Thanks for taking the time to leave us a review, we're so pleased to hear you had a good shopping experience with us. We hope you come back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

I’m delighted with my purchase.

I’m delighted with my purchase.
I’m going to be a great Grandma in July so as you can imagine I want nothing but the best for my first great grandchild .
As soon as I reicieved my order I knew I’d chosen the best .
Thank You.

March 6, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hi Evelyn,

Thanks for leaving such a lovely review! We are so happy to hear you love your order and we hope to see you back soon.

Warm wishes,
M&F

Rated 5 out of 5 stars

Woodland animals

I was looking for items for my 1st grandchild & wanted woodland animal theme (family joke) items. This will be ideal as looking for more items with red squirrels on.

March 6, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hi Lynne,

Thanks for leaving a review! We really appreciate it and hope to see you back soon.

Kind regards,
M&F

Rated 5 out of 5 stars

Fabulous service as always

Fabulous service as always. Quality items delivered quickly.

March 5, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Carmel,

Thank you so much for your kind review, we're so happy to hear you had a great experience with us. We hope you come back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Beautiful beautiful beautiful !!!!

I even don’t know how to prescribe my amazement . Birthday train - absolutely made with love and care. Start from the box and train itself - everything just wooow! Looking forward when this will be on the birthday party table. I even both metal numbers separate because didn’t know that they are included . I’m also both real wax candles which also packed beautifully . Guys, you make me happy🥳. Thank you!
And YES! I’m highly recommend !

March 4, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hey Vyte,

Thank you so much for your wonderful review! We’re delighted to hear that the birthday train exceeded your expectations. Thank you for your kind words, your enthusiasm, and for recommending us so highly!

We hope you come back soon!

Best wishes,
Mabel and Fox

Rated 5 out of 5 stars

Lovely quality products and excellent…

Lovely quality products and excellent service.

March 4, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hello Julie,

We really appreciate you taking the time to leave a review and we are so happy that we were able to provide you with excellent service! Thank you for supporting our small business and we hope to see you back soon!

Warm regards,
M&F team

Rated 5 out of 5 stars

Beautiful book

Beautiful book , quick delivery, good communication

March 3, 2026
Mabel & Fox logo

Reply from Mabel & Fox

Hi Sandra,

Thank you so much for your lovely review! We are so glad that you had a happy shopping experience and can’t wait to welcome you back soon!

Kind regards,
Mabel & Fox

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look