Mabelspetsupplies Reviews 

22
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Wow, received a wonderful box of goodies for my two shark teeth puppies. Tried lots of different variations from Mabel Supplies and I have to say they both love them all. Will be back for more as so... See more

Company replied

Rated 5 out of 5 stars

I am giving five stars to Mabels treats, because my dogs love them. They never turn them down. I have 3 chihuahuas and one large mixed breed. My husband cuts the moon bones up because they are so larg... See more

Company replied

Rated 1 out of 5 stars

Absolutely awful! Having read through reviews prior to placing an order I thought I chance it and regretted it, I should have trusted my gut feeling and not ordered! I do not recommend nor will I be... See more

Company replied

Rated 5 out of 5 stars

My dog loves mables treats I think she’s tried every one and loves them all! All the long lasting treats Keeps her occupied for ages. I’m sure she even knows when the delivery guy is bringing them as... See more

Company replied

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3.8

Great

TrustScore 4 out of 5

22 reviews

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3.8

All reviews

(22)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, explaining what's good for dogs of what ages etc

September 14, 2026
Unprompted review
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Reply from Mabelspetsupplies

Thank you Rebecca! It was absolutely lovely chatting to you, I hope your dogs love the treats ☺️

Rated 5 out of 5 stars

Good value and delivery on time Bertie…

Good value and delivery on time Bertie loves the trachea and moon bones
Order #25889

August 18, 2026
Unprompted review
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Reply from Mabelspetsupplies

Thank you for your review Elaine! We appreciate you ordering such a big quantity of treats! I'm glad to hear Bertie loves them 🥰🐾

Rated 5 out of 5 stars

Wow, lovely mixed box of goodies

Wow, received a wonderful box of goodies for my two shark teeth puppies. Tried lots of different variations from Mabel Supplies and I have to say they both love them all. Will be back for more as soon as we are getting low. They did take a while to arrive but purely down to the delivery company. Note to self order well before needed. Order number: 26157

August 21, 2026
Unprompted review
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Reply from Mabelspetsupplies

Thank you so much Sue! We’re absolutely delighted to hear that your two land sharks are loving their goodies! 🤣❤️

It’s lovely to hear they’ve enjoyed trying such a variety of treats from Mabel’s.

We’re sorry the delivery took a little longer than expected, but we really appreciate your understanding. We’ll look forward to packing another box of goodies for you and the pups when you’re ready! 🐾

Rated 5 out of 5 stars

Cool brand and the amount of chews that…

Cool brand and the amount of chews that arrived and the size of them seems excellent value for money. I have two big mouths that get through chews in minutes and these things are keeping them occupied for much longer!
Order No. - #26257

August 14, 2026
Unprompted review
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Reply from Mabelspetsupplies

Thank you so much for your lovely review! We’re so pleased to hear the Big Dog Chewer Bundle is keeping your two big chewers entertained for longer... it sounds like they’re certainly putting them to the test! So glad you’re happy with the size, quantity and value of the bundle. We look forward to your next order 🤩🐾

Rated 5 out of 5 stars

My dog loves mables treats I think…

My dog loves mables treats I think she’s tried every one and loves them all! All the long lasting treats Keeps her occupied for ages. I’m sure she even knows when the delivery guy is bringing them as sits patiently at the door! Highly recommend x
Order #25905

August 13, 2026
Unprompted review
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Reply from Mabelspetsupplies

Thank you so much for such a lovely review! It’s made our day hearing how much your dog loves Mables’ treats, it sounds like she’s a real fan and has worked her way through the whole range!  We’re especially happy to hear that our long lasting treats keep her entertained and occupied for ages. It sounds like she’s even figured out when a Mables delivery is on its way and is waiting patiently at the door for her goodies! 

Thank you for your wonderful recommendation and for choosing Mables for your lovely girl. We really appreciate your support! 🤍🐾

Rated 5 out of 5 stars

I am giving five stars to Mabels…

I am giving five stars to Mabels treats, because my dogs love them. They never turn them down. I have 3 chihuahuas and one large mixed breed. My husband cuts the moon bones up because they are so large!! I have no complaints about MABELS, BUT THE DELIVERY PEOPLE, EVRI, TOOK ALMOST TWO WEEKS to deliver the items. I already have another order ready to go, but I was afraid to send for it because of Evri. I will send it now because MABELS has excellant produucts. Thank you.I

August 4, 2026
Unprompted review
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Reply from Mabelspetsupplies

Thank you so much for your lovely 5 star review! We're delighted to hear all four of your dogs are enjoying their Mabel's treats and we're so grateful for your continued support!

We're sorry to hear your delivery took longer than expected with Evri and we completely understand your frustration. While delivery is handled by our courier, we always want our customers to receive their orders as quickly as possible!

We really appreciate your patience and are so pleased it hasn't put you off ordering again. We look forward to getting your next order out to you soon! 🐾🤍

Rated 4 out of 5 stars

My dogs love them and they are a great…

My dogs love them and they are a great size to keep them busy for quite a while. Will definitely be ordering again.

August 3, 2026
Unprompted review
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Reply from Mabelspetsupplies

Thank you so much for your kind words! I'm glad to hear they're keeping your dog busy and we look forward to your next order! Is there anything we could improve on going forward? 🐾🤍

Rated 5 out of 5 stars

Ad on face book

I clicked an ad on Facebook and thought I would give it ago nothing to lose my first order was in June and took about week from ordering to delivery very happy with all the products I was so pleased with them I even mentioned it and showed them to my neighbours even shared some out granted my little lady didn’t like the rabbit ears but my neighbours dogs did so didn’t get wasted they are now looking at buying too. Just got my second delivery with other bits and my little lady loves them so pleased I have found this great place

July 30, 2026
Unprompted review
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Reply from Mabelspetsupplies

Thank you so much for your lovely 5-star review! We're so pleased your little lady is enjoying her treats and it's wonderful to hear you've recommended us to your neighbours. Thank you again for your support we look forward to sending your next order! 🐾💚

Rated 1 out of 5 stars

Absolutely awful!

Absolutely awful!
Having read through reviews prior to placing an order I thought I chance it and regretted it, I should have trusted my gut feeling and not ordered!
I do not recommend nor will I be placing any further orders with this company.

July 16, 2026
Unprompted review
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Reply from Mabelspetsupplies

Hi,

We're really sorry to hear that you feel this way.

We've had a look through our records, and we can't see that we've received any communication from you explaining what has gone wrong or why you're unhappy with your order. We'd genuinely appreciate the opportunity to put things right.

Please email us at [support@mabelspetsupplies.co.uk] with your order number and details of the issue, and we'll be more than happy to work with you to find a resolution.

Kind regards,
Katie
Mabel's Natural Pet Supplies

Rated 5 out of 5 stars

Been using Mables now for a number of…

Been using Mables now for a number of years I'm a subscriber so I don't have to worry about running out of the rabbit ears for my bull terriers which are of fantastic quality & act as a natural dewormer I also purchase dried chicken feet again of which my dogs divulge great products & great service highly recommend Mabel !!...

July 20, 2026
Unprompted review
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Reply from Mabelspetsupplies

Thank you so much for your fantastic 5-star review! We're delighted to hear your Bull Terriers are loving their treats! Thank you again for your continued support and recommendation, it really means a lot. We look forward to sending your next subscription! 🐾🥰

Rated 5 out of 5 stars

Site shop has great range of treats

Site shop has great range of treats, something there for the hairy kids!!
My 2 go crazier for the chicken feet!!
Really quick delivery and great prices
100% recommend

July 1, 2026
Unprompted review
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Reply from Mabelspetsupplies

Thanks so much for your amazing review! We're so glad to hear you’re happy with our treats, prices and service and that your pups are loving their Chicken Feet... they've got great taste! 😆 We really appreciate your support and recommendation! Looking forward to your next order 🐾

Rated 5 out of 5 stars

Great experience

Had a really good experience, chose the 48 hours shipping service and they delivered it the next day, also added an extra free treat for Bruno which was a nice little bonus

July 15, 2026
Unprompted review
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Reply from Mabelspetsupplies

So glad to hear your package arrived so soon and that Bruno loved his treats! Thank you for such a great review and we look forward to your next order! 🐾☺️

Rated 1 out of 5 stars

Very poor delivery time ordered on the…

Very poor delivery time ordered on the 13 july its now the 20th still not got sent a email to them it came back saying email not delivered. I wont be using this company again

July 20, 2026
Unprompted review
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Reply from Mabelspetsupplies

Hi,

We're really sorry to hear this and completely understand your frustration.

This certainly isn't the level of service we aim to provide, so we'd be more than happy to look into what has happened with your order. We'll also happily refund your delivery charge as a gesture of goodwill.

Please could you send us your order number (or the name and postcode used for the order) so we can investigate this straight away?

We apologise again for the inconvenience and hope we can put this right for you.

Kind regards,
Joseph
Mabel's Natural Pet Supplies

Rated 1 out of 5 stars

Far far too long for delivery

Far far too long for delivery, which I still not got.

July 1, 2026
Unprompted review
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Reply from Mabelspetsupplies

Thank you for your review Steven,I can’t seem to find an order with your name, if you could email us on support@mabelspetsupplies.co.uk we can get this looked into for you and the delivery fee refunded if it has taken over a certain length of time to get to you, thank you

Rated 5 out of 5 stars

Spoke to a kind lady called Katie who…

Spoke to a kind lady called Katie who helped me decide what treats would be best for my 2 year old cockapoo she was so helpful once I placed an order it was then delivered very fast would definitely only go to Mabel’s for my treats Ottie my cocka definitely approves her favourite is the mixed bags!!

June 15, 2026
Unprompted review
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Reply from Mabelspetsupplies

Thank you so much for your lovely 5-star review! We’re so pleased Katie was able to help you find the perfect treats for Ottie. It’s great to hear she’s enjoying the mixed bags, they’re a firm favourite with lots of our furry customers! Thank you for choosing Mabel’s, we really appreciate your support and look forward to treating Ottie again soon! 🐾🤍

Rated 1 out of 5 stars

13 days for delivery!

March 16, 2026
Unprompted review
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Reply from Mabelspetsupplies

Hi Joseph,

Thank you for your feedback. We’re sorry to hear that your order took longer to arrive than expected.

While delivery times can occasionally be affected by factors outside of our control, we understand how frustrating delays can be. If you get in touch with us directly with your order details, we’d be more than happy to review the order and arrange a refund of the shipping cost as a gesture of goodwill.

We appreciate your custom and hope to have the opportunity to provide you with a better experience in the future.

Kind regards,
Mabel’s Natural Pet Supplies

Rated 2 out of 5 stars

Poor delivery times

Your website states delivery within 7 days, so why has my order taken 10 days? There were very few updates regarding the status of the order, which was disappointing. If you are unable to meet the advertised delivery timescales, they should not be promoted as standard.

The products themselves were excellent, and my collies absolutely loved them, which is a real positive. Unfortunately, due to the poor delivery experience and lack of communication, I will not be using your service again.

June 1, 2026
Unprompted review
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Reply from Mabelspetsupplies

Hi Penny,

Thank you for taking the time to leave a review. We’re delighted to hear that your collies loved the products, but we’re sorry that the delivery and communication did not meet your expectations.

We understand your frustration, especially when our advertised delivery times were not achieved. While delays can occasionally occur, we appreciate that better communication from us would have helped improve your experience.

If you would be willing to contact us directly with your order details, we’d be happy to review what happened and arrange a refund of the shipping cost as a gesture of goodwill.

Thank you for your honest feedback. It helps us identify areas where we can improve, and we hope we may have the opportunity to serve you again in the future.

Kind regards,

Mabel’s Natural Pet Supplies

Rated 5 out of 5 stars

A truly great company

I have a collie and an occasionally fussy standard dachshund. They both wait patiently for Mabel’s treats. Be it rabbit ears, turkey necks or something unidentifiable to me, they chomp them down with doggy joy.
The prices are great and I think very reasonable as everything seems to be so expensive these days, these treats are well within budget.
I order what I think my two will like plus rabbit ears, they love those and they’re so good for them. I love that you can buy in different weights of bag size. I Pay by Apple Pay, which is far too easy. Wait a couple of days and they arrive. So quick and easy it’s like Christmas for my two.

April 25, 2026
Unprompted review
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Reply from Mabelspetsupplies

What a lovely review, thank you! It sounds like your two have become true Mabel’s fans! We love the thought of them waiting patiently for their treat deliveries 😆 We’re so pleased you’re happy with our prices, choice of bag sizes and quick service. Thank you for making us your goto for treats and for being such loyal customers. We hope your collie and dachshund continue enjoying their tasty surprises! 🥰🐾

Rated 1 out of 5 stars

I cancelled an order due to lateness

I cancelled an order due to lateness. After sending emails with no reply, I dm them via instagram- finally got reply that they have cancelled the order and to expect refund in 2-3 days. I found there customer service unsatisfactory

December 27, 2025
Unprompted review
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Reply from Mabelspetsupplies

We’re really sorry to hear you were disappointed with your experience. We completely understand how frustrating it must have been to be waiting for a response, and we apologise for the delay in getting back to you.

We’re glad we were able to confirm the cancellation and arrange your refund, which should reach you within the stated timeframe. We appreciate your feedback and will use it to help improve our communication going forward. Thank you for bringing this to our attention.

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