eFix Ltd Mac Repairs Reviews 

820
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast turnaround times, highly competitive pricing, and exceptionally clear communication consistently maintained throughout the entire repair process. Many people appreciate receiving transparent options, professional guidance, and completely honest advice from the expert staff, noting that their laptops are safely returned looking and operating just like brand new. Though some customers felt quite hesitant and nervous about sending their valuable computers away by mail for third-party repairs, others occasionally experienced technical glitches or unexpected system crashes shortly after receiving their items back.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting the quick response times, prompt... See more

Product

People report positive experiences with product, noting that devices like MacBooks are returned quickly and... See more

Price

Users describe positive interactions with price, noting that the repair costs are very competitive, fair, and... See more

Staff

Consumers find staff to be positive, highlighting knowledgeable and honest professionals who communicate... See more

Quality

Clients share positive opinions on quality, noting that their MacBooks return operating like new and looking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out web page, quick response to my enquiry, prompt diagnosis of problem, prompt quotation. Unit fixed in short time as promised. Returned securely. Unit been working correctly for 3 weeks, w... See more

Rated 5 out of 5 stars

What a great company, I had a not functioning mac air, Reece gave me lots of options laid out with transparency. What repair would cost, what a replacement refurbished mac would cost and didn't press... See more

Rated 5 out of 5 stars

The team were honest and helped Me make informed choices about the level of repair needed for my MacBook air and clearly explained the situation and we’re patient. Thank you for your speedy and... See more

Rated 5 out of 5 stars

I managed to cause significant damage to my MacBook with water leaking from a bottle. Having found the company and read the reviews I sent my MacBook off for an assessment. Reece kept me fully updat... See more


Company details

  1. Computer Repair Service

Written by the company

We are the UK’s leading MacBook repair specialists, and one of the only companies in the UK which only repairs MacBooks; we don't fix anything else. WHY CHOOSE US? 10+ years of experience fixing just MacBooks | 2000+ 5 star reviews across review platforms | All repairs include insured & tracked delivery both ways mainland UK | Free diagnostic with no fix, no fee (no charge, even for P&P, if not proceeding or not fixable - exclusions apply, see website) | Liquid damage repair specialists; we fix what other shops cannot | Component level logic board repairs carried out in house | Screen panel only replacements to preserve your original aluminium lid | 12 month warranty on all repairs. Transparent, easy to access pricing on our website. Please contact us for a quote if needed!


Contact info

5.0

Excellent

TrustScore 5 out of 5

820 reviews

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No recent history of asking for reviews

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5.0

All reviews

(820)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Liquid Damage / Water Recovery Service

After spilling a tiny bit of coffee laced with honey, on my 2015 MacBook Pro keyboard it stopped functioning properly. Apple Support were no help.
I was at my wits end looking for somewhere to fix it for over a month, and other repair services also didn’t want to know either and we’re not interested as my Mac was nearly ten years old.
I finally found eFIX, who only specialises in fixing MacBooks; when I read their reviews from their customers, I decided that this was the company to fix my Mac; I was very wary about sending my computer via the post, I rang them and they said that the would send me pre-paid packaging which I could purchase on their website…Best decision that I have ever made!
They completely replaced the keyboard and tidied up other minor issues, the Liquid Damage / Water Recovery Service was £160, a price I am very happy
With, I am so grateful that I found them.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Does what it says on the tin

Does what it says on the tin: easy to send my macbook, quick excellent repair, macbook retuned in 100% working order for a reasonable price. Will definitely use them again if I damage it again.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended - very speedy, and kept me updated regularly with the progress of the repair. They were also very thorough, and spotted a couple of additional issues unrelated to my original issue, which they offered to fix for a reduced price.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant speedy service

Brilliant speedy service.

Had Macbook Air A1466 originally purchased Nov 2014 that was not powering on.

Contacted eFix (alias macbook-repairs) on 14 April 2025 and received an email with a label to post to them the same day for diagnostic test. eFix received the macbook by lunch on 15 April. Reported logic-board repair needed (£160 incl. VAT and shipping). Authorised end 15th April.

16:06 16th April eFix reported repair success and also offered to repair 2 worn key-caps for £5. Paid by end of day. Due to easter, return delayed until 22 April. Received back lunch 23 April.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

I wish all companies were like eFix

I wish all companies were like eFix. It takes a leap of faith to send a laptop off to be repaired. I took that leap having read their consistent 5 star reviews.
I couldn't be happier with their sevice.
Fabulous communication straightforward, honest and responsive.
Great prices for top quality repairs.
When I needed to use them for a second time for a non-related issue - my laptop this time was beyond repair. They only charged me a small fee for a report of the damage that I requested - and they were so patient and helpful when the laptop needed to be collected by couriers to go my insurers.
Thank you eFix.
Highly highly recommended!

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I got my late 2013 MacBook Pro repaired with an absolutely fantastic service! It required a logic board repair, which isn’t something any other company can easily do. In fact, I never thought my Mac can be repaired since even Apple turned me down. Therefore, I ordered a free insured postage provided by efix, and shipped it to them. I got notified once my machine arrived. Reece from efix communicated with me from the very beginning with top professionalism. I got an update frequently. Therefore, I had a clear picture about the state of the repair. My Mac needed extra battery too, which was offered with a decent discount. The price was clearly communicated with me. They proceeded with repairs only when I gave them green light. Lastly, the Mac was well packaged and delivered pretty much next day. I would recommend efix any time any day. Thank you!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fast Repair & Great Communication

Cannot recommend enough. Sent my MacBook in for repair due to liquid damage. Reece was super helpful in sending an initial quote, kept me updated the whole way through with necessary & optional repairs etc. Received my laptop today and it honestly looks brand new. Such a reasonable price for the repairs I needed, with a quick turnaround.

Thank you!

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Sent in a completely dead 2019 MacBook Pro and they were able to bring it back to life, and it now works perfectly. Simple and fast process. Very reasonably priced in my opinion, especially compared to Apple's own repair prices.

March 21, 2025
Rated 5 out of 5 stars

Flexgate repair

Ive just had a Flexgate repair to my 2017 Macbook Pro. Totally seamless experience with exemplary customer service and my Macbook was returned looking like new! I was kept informed throughout the process and the repair was completed within a few days I cannot recommend these guys highly enough and wont hesitate to use them again should the need arise..

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot recommend this company enough

Cannot recommend this company enough. I water damaged my Mac (idiot) and was quoted around £800 to repair it by a certified Apple refurbisher. My Mac is a 2020 model so it just wasn't worth it, I spotted eFix online and put my faith in them. From the start Reece was so communicative, emailing at every step to keep me updated on the status of my repair. Just had it returned today and it looks better than it did previously! And of course is all fixed, for a much more reasonable price than I was quoted by Apple. Thank you so much for the amazing work you've done, can't thank you enough.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great guys to deal with

I recently asked eFix to renew the battery in my 2014 Macbook Pro. They did this quickly and efficiently, and were very responsive to my questions. They even checked and cleaned the thunderbolt ports for free when I mentioned that they seemed unreliable. Highly recommended.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. I have had two MacBooks repaired by eFix, one needed a new screen as I cracked it by shutting the cover with something lodged in the hinge area, the other was a battery replacement and to replace a crackling speaker. The worrisome aspect of posting off one's Mac is in fact faultlessly handled due to the pre-paid label Post-Office drop-off arrangement eFix provides. Both computers returned within a matter of days in perfect working order. Highly recommended.

March 5, 2025
Unprompted review

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