eFix Ltd Mac Repairs Reviews 

820
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast turnaround times, highly competitive pricing, and exceptionally clear communication consistently maintained throughout the entire repair process. Many people appreciate receiving transparent options, professional guidance, and completely honest advice from the expert staff, noting that their laptops are safely returned looking and operating just like brand new. Though some customers felt quite hesitant and nervous about sending their valuable computers away by mail for third-party repairs, others occasionally experienced technical glitches or unexpected system crashes shortly after receiving their items back.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting the quick response times, prompt... See more

Product

People report positive experiences with product, noting that devices like MacBooks are returned quickly and... See more

Price

Users describe positive interactions with price, noting that the repair costs are very competitive, fair, and... See more

Staff

Consumers find staff to be positive, highlighting knowledgeable and honest professionals who communicate... See more

Quality

Clients share positive opinions on quality, noting that their MacBooks return operating like new and looking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out web page, quick response to my enquiry, prompt diagnosis of problem, prompt quotation. Unit fixed in short time as promised. Returned securely. Unit been working correctly for 3 weeks, w... See more

Rated 5 out of 5 stars

What a great company, I had a not functioning mac air, Reece gave me lots of options laid out with transparency. What repair would cost, what a replacement refurbished mac would cost and didn't press... See more

Rated 5 out of 5 stars

The team were honest and helped Me make informed choices about the level of repair needed for my MacBook air and clearly explained the situation and we’re patient. Thank you for your speedy and... See more

Rated 5 out of 5 stars

I managed to cause significant damage to my MacBook with water leaking from a bottle. Having found the company and read the reviews I sent my MacBook off for an assessment. Reece kept me fully updat... See more


Company details

  1. Computer Repair Service

Written by the company

We are the UK’s leading MacBook repair specialists, and one of the only companies in the UK which only repairs MacBooks; we don't fix anything else. WHY CHOOSE US? 10+ years of experience fixing just MacBooks | 2000+ 5 star reviews across review platforms | All repairs include insured & tracked delivery both ways mainland UK | Free diagnostic with no fix, no fee (no charge, even for P&P, if not proceeding or not fixable - exclusions apply, see website) | Liquid damage repair specialists; we fix what other shops cannot | Component level logic board repairs carried out in house | Screen panel only replacements to preserve your original aluminium lid | 12 month warranty on all repairs. Transparent, easy to access pricing on our website. Please contact us for a quote if needed!


Contact info

5.0

Excellent

TrustScore 5 out of 5

820 reviews

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No recent history of asking for reviews

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5.0

All reviews

(820)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous service

Fabulous service, work and experience from beginning to end! Really refreshing to see people who really value their reputation and execute such an easy but professional service. My old Mac feels brand new again and looks fab too.
Many thanks!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

MacBook Air M1 Screen, Battery and port replacement

The team were honest and helped
Me make informed choices about the level of repair needed for my MacBook air and clearly explained the situation and we’re patient.
Thank you for your speedy and realistic and importantly quality work, my MacBook looks brand new!! Brilliant transparent coating, clear explanations to help with making choices on replacement items. Speedily and skilfully completed .
Thank you for the sweeties as a thank you for using you ! Nice touch!
Will definitely use again should the need arise.
Jo

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

An extremely professional company on all accounts.

I have just received my repair and have immediately come online to leave this review. I have a 2024 MacBook Air and after lines appeared on my screen I took my MacBook into Apple who wanted £598 to replace the screen. I took it to a local shop who could do it quicker but would require at least 2 weeks to fix it. I then found MacBook-repairs.co.uk and they are genuinely the best company I have ever purchased a service from. I paid £330 to have my screen repaired including postage. The communication is truly first class and I cannot recommend them enough. They are clearly a very professional company who are excellent at what they do. The laptop has been very well packaged and has arrived as new! I truly cannot thank you enough and would encourage others to use them!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and easy to deal with

Found this company after a google search. They responded quickly to my email and we agreed the prices for the upgrade I wanted. They sent a prepaid label and I shipped off the MacBook. It arrived back very quickly and the work was completed and the MacBook return in just 1 week. Excellent service

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Flexgate repair, quick, great communication

After over 9 years my MacBook Pro 2016 Tocuhbar model finally succumbed to what I found out to be a common issue with this model, Flexgate. I searched around various vendors who provide this service but ultimately settled on eFix due to their excellent reviews and upfront and detailed website. I was glad to have had this repair done with eFix. The process was smooth with excellent communication before and during the repair. My ageing battery was also identified and recommended for repair at a discounted rate which I took up. Very pleased with the work and my Mac now works normally again and battery life is great. I'd highly recommend eFix if you encounter the same issue or others.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect repair

The team at MacBook-Repairs were very quick, helpful, and affordable! I wouldn't go anywhere else in the future. Much more affordable than official apple repairs, and top quality.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and very well priced

Fantastic service and very well priced. Reece at eFix reassured that this would be a proper repair for an otherwise new Macbook using original parts, retaining TrueTone functionality. Very satisfying professional and prompt experience worthy of five stars and more.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job

Excellent job. Great communication and swift service. A contrast with the stultifying corporate experience and cost of going to most apple suppliers/repairers.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Macbook repair service. Outstanding!

My Macbook developed a keyboard fault, I took it into my nearest Apple store. They looked at it and said they couldn't give a definite price but estimated circa £500. I left it with them for investigation - they said they would email with more information and a quote to fix. They were then uncontactable by phone or email and never sent a quote - just an unintelligible voicemail after a week. After 2 weeks I made the hour-long journey to the Apple store again, to find thay they still couldn't give a firm quote or tell me definitely what was wrong. I took the Macbook back.
I found eFix on Trustpilot and emailed them. What a contrast! Reece explained their process and gave advice on packaging etc. I received a prepaid postage label on Tuesday, sent it off on Wednesday, repair booked in Friday, repair quote for new trackpad Monday, fixed and dispatched Tuesday, received on Wednesday. Total cost £200 including insurance, 2-way carriage and VAT.
Outstanding service in every respect. What a contrast with Apple! If you have a faulty Macbook, forget Apple and go straight to eFix.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company, great service. Highly recommended.

After being told by the Apple Store that my 2.5 year old Macbook required a new logic board (quote approx £650), I got in contact with eFix. They managed to not only repair the machine for less than half the price quoted by Apple, but also managed to save the data. In addition to that, the service I received was amazing, with Reece taking the time to explain the issue and the options available to me. My Macbook came back working perfectly and I couldn't be more pleased. Highly recommended - thank you so much Reece and team.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Was over the moon to find them online as I needed my laptop back quickly and had been quoted more than double the price by my local repair shop. The service was spot on. Reece communicated where necessary and even though I'd actually booked my laptop in under the wrong model so needed different parts, they still got it done in the 7 day time frame. Very impressed and would use again. Highly recommend.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I had damage to my LCD screen - Apple would not repair and recommended I buy a new Macbook. However eFix / Macbook repairs replaced the screen at a very reasonable price and Macbook now perfect again. Excellent communication and repair only took a few days , then posted back. Very pleased with repair and the service and the price.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

I nuked my partners laptop with coffee…

I nuked my partners laptop with coffee and didn’t hear the end of it. Sent it to a shop that had it for a year and couldn't get the data off. eFix (Reece) had it for a week and retrieved everything. Fantastic service. Worth every penny. Would have paid more to shut my fella up.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I had an excellent experience with eFix Ltd Mac Repairs service. The customer service team was helpful and very responsive throughout the process. Placing the repair order online was straightforward, and the guidelines provided were clear and easy to follow.

I was kept well informed at every stage, from receiving my device to the return shipment, which gave me great peace of mind. The repair result was fantastic, and my MacBook arrived back safely and in perfect condition.

I would highly recommend this service for anyone looking for a reliable and professional repair experience.

February 3, 2026
Unprompted review

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