MacDonald & Son Butchers Reviews 

1,623
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious and fresh food, especially highlighting the traditional Scottish pies, sausages, and other regional delicacies that bring back fond memories. People also love the reliable delivery service and secure packaging that keeps everything thoroughly chilled even during warm weather conditions. However, some customers also noted serious issues with the temperature of the meat upon arrival or found certain savory items far too salty to enjoy. A few other people also felt that specific product qualities or missing items fell short of expectations, mentioning unexpected meat cuts, missing items, or broken pastry edges.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the delicious taste and high quality of... See more

Quality

Customers consistently note positive experiences with quality, highlighting delicious and fresh produce... See more

Delivery service

Consumers find delivery service to be generally positive, highlighting prompt arrivals and secure packaging.... See more

Order

Users describe positive interactions with order, highlighting easy processing, quick deliveries, and fresh,... See more

Service

Clients share positive opinions on service, highlighting fast and reliable delivery with items arriving fresh... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 packets of Arbroath smokies and 4 x Scottish plain loafs. Firstly, what an absolute pleasure you all are to deal with, love the personal message on the box. Delivery and packaging is subl... See more

Company replied

Rated 5 out of 5 stars

I have ordered on line on two occasions now and cannot praise this company highly enough on their level of customer service and quality of their food. We live on the wirral but my husband is originall... See more

Company replied

Rated 5 out of 5 stars

I received my order today and im so happy with it ..it was well packed and was all cold i ordered the steak pie and they look so delish and the mince pies and beef sausages and cant get them in Manch... See more

Company replied

Rated 5 out of 5 stars

A really great experience from ordering to quality of produce. I will start with only moan and that is nothing to do with McDonald and sons. The courier service dpd is diabolical I am hoping it’s more... See more


Company details

  1. Butcher Shop
  2. Butcher Shop Deli
  3. Food Producer
  4. Meat Packer
  5. Meat Products Supplier
  6. Online Food Ordering Service

About MacDonald & Son Butchers

Written by the company

👨‍👩‍👦‍👦Who are we? David Robb MacDonald was born in Dundee, Scotland in 1911 and opened his first shop on Logie Street, Lochee in 1935. In a short time, David realised that there was a thriving demand for meat among the residents of Dundee and decided to move into a bigger shop on the High Street of Lochee. A few years later, and after relocating the business twice, the MacDonald & Son name is still just as popular as it was over 80 years ago.

During this time, David’s son Brian joined the business and learned the trade. Brian took over the business fully at the age of 20 and has built one of Dundee’s oldest and respected family businesses. Over the past 55 years under Brian, the MacDonald & Son name has become renowned for the quality of its meat. To this day it continues to produce the same products that have been enjoyed by generations.

🍖Our Produce We pride ourselves on the quality and consistency of our products. Our aim is to provide our customers with quality sourced meat and to offer great tasting Scottish produce.

All of our red meat is sourced from farms in Aberdeenshire or the Scottish Highlands. The cattle are grass fed all year round and are 30 day aged.

🥩What makes our steaks different? The farmers we buy our cattle from graze the stock in fields next to the North Sea. Salt from the sea gets into the earth and thus into the cattle. This produces a excellent flavour in all our steaks.

🚚How are the boxes delivered? All our customers goods are vac packed and sent in a chilled box. The goods are then sent overnight using DPD which means it arrives to our customers doors cool and fresh.

We send boxes all over the UK and our customers have the convenience of choosing a specific delivery day that suits them best.

On the day of delivery, our customers receive and email and text notification giving them a 1 hour delivery window.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 33% of negative reviews

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4.8

All reviews

(1,623)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good quality food

Very good quality food. We had the Scottish box. My husband who is from Glasgow loved it, all his Christmases came at once. Well packaged and delivered on time. Will definitely shop here again.

February 27, 2026
Rated 5 out of 5 stars

Absolute Scottish Indulgence.

Just received the Scottish Hamper & the Highland Hamper from Macdonald & Sons and even though I’ve not tried all the food yet I’ve got to say I’m very impressed. I wasn’t expecting much for the price however once I opened the parcel I was pleasantly surprised. I live in England now but the Scotch Pies and the Tablet transported me back to Fife.
Loved the personal “enjoy Dean” handwritten touch on the box. It made me smile.
I’m pretty sure I’ll be making repeat orders in the near future.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with MacDonald & Sons…

Very impressed with MacDonald & Sons Butchers, ordered a box of goodies for Valentines present for husband and it was delicious and arrived when we asked it to be. We have ordered again and the quality of the pies is 1st class - thank you

February 16, 2026
Rated 5 out of 5 stars

All my favourite Scottish food delivered all the way down to South Devon

Being a scot but living down in South Devon, I've missed our Scottish delicacies. I was not disappointed with my first order, I'd forgotten what a butchers haggis tasted like, amazing and the scotch pies were delicious, amongst other items in my order. Will definitely be placing another order, was packed very well and freezer packs still cold.

February 2, 2026
Rated 2 out of 5 stars

Well I was furious DPD left my order…

Well I was furious DPD left my order outside absolutely shocking 😡
Also I was ordering large sausages and I got tiny ones which were ridiculously overpriced also the mince round pastry all broken round the edge to be honest don't think they are value for money and delivery is extortionate for a very poor delivery service

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and excellent products!

I made my first order and excitedly awaited delivery. Everything was packaged really well and was still chilled when it arrived. The products were so delicious, and the craved for scotch pies were amazing, very fresh and absolutely perfect! The service and correspondence was great and I have ordered again already.

January 11, 2026
Rated 1 out of 5 stars

Awful Customer Service

Awful Customer Service. My first order never arrived and they didn’t contact me to let me know why, when I rang them, they blamed it all on DPD. They said they would send my order again, when they did with some free shortbread as a gesture of goodwill - second order arrived but no shortbread - abysmal Customer Service

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was spot on from start to…

Ordering was spot on from start to delivery. Comms from butchers and dpd utter brilliant. The ice bags in my shipment were rock solid so the quality of the food was perfect. We have ordered before and all the food we receive is perfect and (cough cough to another review) meets all health standards. We shall be back shortly with another order. By the way the mince rounds are out of this world.

December 21, 2025
Unprompted review
Rated 4 out of 5 stars

This company consistently struggles to…

This company consistently struggles to package meat in a way that ensures it reaches you at the right temperature. I've received shipments from other butchers that took longer to arrive, yet the ice packs remained frozen and the meat was cold. Unfortunately, that's not the case here. I've contacted them directly and received replacement orders, but although some meat arrives acceptably cold, none have fully met health standards. After feeding my dogs the best sirloin steak once again, I've decided not to order again. Using well-insulated, sealed bags might solve this issue. The gentleman on the phone was very pleasant, but the packing team needs improvement. If not for the person I spoke with, this would be a 1-star review. Apologies.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

I sent a Scottish box & a couple of…

I sent a Scottish box & a couple of other things to my mum she is delighted with everything in fact she had tears of joy when she saw the things she would have eaten when she was a child in Scotland. Expertly packed a first class job thank you so much

December 17, 2025
Unprompted review
Rated 4 out of 5 stars

Too Salty

I ordered 8 different types of meat pies. Every one was too salty. Quick delivery from DPD local, although all the ice packs had melted. Such a shame about the salt content. I won't be ordering more.

I have to agree with Karen Robinson, cooking instructions should be included with your order: for ovens, for airfryers, from chilled, from frozen.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Just needs to come with instructions

2nd box I've had from them, always great quality, well packed and timely delivered. My only criticism, add some cooking instructions. Even a fairly seasoned cook like me, has no idea what to do with Beef Olives........and this time I have steak pies, that looked they've been precooked, so how long do I cook them for??

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality.

I placed my first order with mcdonald and sons. Amazing meat and the produce was excellent. Packaged extremely well. Delivery was quick and got to be safely.
Bobby the owner is fantastic very nice bloke.

Thanks for my order and will be placing another one soon.

November 22, 2025
Unprompted review

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