After eleven years together, and closing in on 60 years old, we wanted to get married without any fuss. Just the two of us was perfect. We chose to get married in Las Vegas. We got married at the Pari... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything from quality of products to expeditious customer service response and a smooth return and/or exchange process. I only wish I had more events, galas & balls to attend so that, I can co... See more
Even though your website would not accept my exchange request for a couple of days; when you did recognize my email, your response for my request became immediate and thorough. I love my dress and am... See more
I love this company. I encountered a damaged garment and it took about week to get a response. The problem is still being resolved. I needed the outfit for a special occasion, so I ordered another... See more
Company details
Written by the company
Mac Duggal began as a Women's occasion designer 30 years ago with just 10 dresses. Today the brand designs 1000s of evening gowns and cocktail and party dresses sold across major department stores and boutiques around the world. With a vision to make every women feel beautiful. We sell dresses in size 0-24 on our website with a broad selection from wedding guest and modern mother of the bride to prom and the perfect party dress. In 2024 Mac Duggal launched Women's ready to wear clothing and handbags in the same signature quality and design.
Contact info
United States
- customercare@macduggal.com
- macduggal.com
4.5
Excellent
451 reviews
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mac Duggal always come through
Mac Duggal always come through. The company answers your questions by email right away and they look into a problem whether it turns out to be or not. They explain what happened and why to your satisfaction. It’s been a pleasure shopping with them as they have the best inventory.
March 26, 2026
Well…shame on me for not realizing you…
Well…shame on me for not realizing you charge a restocking fee and return postage. You do realize that stores like Macy’s and Nordstrom sell your products and do not do this! It’s free! I’m afraid, when possible, I won’t order from you directly.
April 1, 2026
Reply from Mac Duggal
Thank you for your feedback—I completely understand your frustration.
We do offer a prepaid return option at checkout for $7.98, which covers the full return cost. If that option isn’t selected at the time of purchase, the standard return fee is $20 to cover return shipping and processing.
We recognize that some department stores offer free returns, and we certainly understand the appeal. As a direct brand, our return structure allows us to continue offering a wide assortment and maintain the quality and service you expect.
We truly appreciate your support and hope we’ll have the opportunity to serve you again in the future.
Customer service are easy to talk to
Customer service are easy to talk to, don’t need to sweat bullets to get things done!
March 24, 2026
This is one of the best experiences I…
This is one of the best experiences I had
March 19, 2026
Unprompted review
#GoTeam!
Matthew at Mac Duggal provided truly exceptional customer service. From start to finish, he was patient, kind, and incredibly knowledgeable. He took the time to understand exactly what I needed, answered every question with clarity, and guided me through the process with professionalism and genuine care.
What stood out most was how helpful and attentive he was—nothing felt rushed, and I always felt like I was in very capable hands. It’s rare to come across someone who combines efficiency with such a warm, personable approach.
Matthew was instrumental in making my experience a great one, and he is absolutely an asset to the Mac Duggal team.
March 30, 2026
The dress was damaged and you were not…
We received a NEW dress that was not damaged. Thank you!
March 28, 2026
Reply from Mac Duggal
Hi Pam,
We’re sorry to hear about your experience and understand your frustration.
Our team reviewed your order and provided options to help resolve the issue, including a full refund return option. Due to system limitations on multiple exchanges, we’re unable to process an additional replacement.
We appreciate you taking the time to share your feedback and will pass it along to our team.
Very dissatisfied
Very dissatisfied. Received a dress for my son’s wedding that was squished into a small box. It has delicate flowers all over dress that need to be professionally pressed but they wouldn’t look so bad if had been shipped more carefully. Reached out and said nothing they can do. Considering they shipped it and can only order locally from online, very disappointed with outcome.
March 30, 2026
Unprompted review
Reply from Mac Duggal
We’re so sorry to hear about your experience, especially for such an important occasion.
Many of our dresses, particularly those with delicate 3D details, may require light steaming upon arrival to help the fabric and embellishments fully settle and reveal their intended look after transit. That said, we understand how disappointing this must have felt and appreciate you sharing your feedback.
We’ll be sure to pass this along to our team as we continue to improve our packaging and overall experience.
Ease of purchase and returns-great…
Ease of purchase and returns-great customer service!
March 23, 2026
The dresses are beautiful and fit true…
The dresses are beautiful and fit true to size. Their customer service is five star. Returns are an easy, seamless process.
March 23, 2026
Great quality
Great quality, reasonable prices, on time shipping and delivery and no hassle return policy
March 29, 2026
The return process was easy
The return process was easy. Alex was super helpful in confirming that my returns were received and refunded.
March 27, 2026
Had to return a dress
Had to return a dress, but they take 150$to return it!!!!!!
March 27, 2026
Unprompted review
Reply from Mac Duggal
Hi Gitte,
Thank you for sharing your experience — we’re truly sorry to hear that the dress did not work out for you.
We completely understand how disappointing returns can feel, especially when expectations aren’t met. We’d like to gently clarify that our return fee is $25 USD per return label.
Our team works to process orders as quickly as possible, which can sometimes limit the ability to cancel or make changes once an order is placed. We always recommend reviewing sizing details carefully prior to checkout, and we’re happy to assist with guidance whenever needed.
We would truly appreciate the opportunity to look into your specific return and provide a clear breakdown for you. Please feel free to contact us directly at customercare@macduggal.com, and we’ll take care of this for you.
Warm regards,
Customer Care Team
The dress arrived in less than a week…
The dress arrived in less than a week which was fantastic! The fabric feels top quality which is always a risk when ordering on line. I also appreciated the dress arrived in a large box rather than squeezed into a small plastic bag. Very impressive! This dress will be worn to my son's wedding in May.
March 26, 2026
Very helpful with my return
Very helpful with my return that was past the 14 day policy.
March 18, 2026
Beautiful dress
Beautiful dress. Great quality. Easy to order. Fast shipping. Easy to return. Quick refund. ( I ordered 3 colors of same dress but only need one to wear!)
March 17, 2026
Beautiful dress & range of sizes.
Beautiful dress & range of sizes.
I am shopping from Australia- the delivery was very prompt.
Your customer service were extremely helpful.
March 24, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.