There are really best prices on some of items around the net. Like they promised, despite the period of the year, the parcel has arrived before XMas. Definitely I'll be back again.
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I never received the shipment, instead I received a message, thanking me for the return which I never asked for. And now I receive a survey asking me how do I judge the product I bought. Which I never... See more
Everithing good, no problem in the process
I ordered a new LEATT full body protector and got a good price. The ordering was easy and it came very fast. The product works well and I am happy with it.
Company details
Written by the company
Il tuo cuore batte per il fuoristrada? Allora Maciag Offroad è il tuo negozio online per Motocross, Enduro e Mountain Bike. Il nostro vasto assortimento per donne, uomini e bambini ti offre i miglior marchi di MX/Enduro, Mountain Bike, Freeride e BMX, articoli streetware eleganti e moderni e una vasta scelta di articoli tecnici di alta qualità.
Contact info
Hauptstraße 28, 04769, Mügeln OT Kemmlitz, Germany
- +39 011 19 62 30 13
- servizio@maciag-offroad.it
- maciag-offroad.it
4.5
Excellent
9K reviews
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Hasn’t replied to negative reviews
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I did an order more than 2 weeks ago…
I did an order more than 2 weeks ago and so far I still have not received it (it was supposed to be there after 5 days max). Now you ask me with insistence to give a note on the quality service ...Is this a joke? So bad...
June 6, 2022
Reply from Maciag Offroad
Dear customer, many thanks for your feedback. We are really sorry that you are not satisfied with the service provided by our partners in shipping.
If the issue is still not resolved, we suggest you contact our customer service department who will be happy to help you solve the problem.
Hoping you will still give us another chance soon, we send our best regards, your Maciag Offroad team.
Very fast delivery
Very fast delivery. The helmet is very light and solid, and also comfortable. I am looking forward to try it on the trails.
May 7, 2022
Purchase was such a hassle:
Purchase was such a hassle:
1- The Amazonpayment was refused and took 4 days to realize my order wasn’t going through.
2- Had to re order and 1 item was considered as 1und instead of 2 (one tire set x2) only came 1.
3- the currier didn’t took the package to the final destination due to “missing information” so I had to drive 1h to go get my stuff…
Really sad story
Love the store and prices but from Italy there is always something….
This time I wasn’t happy at all.
April 30, 2022
Reply from Maciag Offroad
Hi, Many thanks for your feedback, we are really sorry that you are not satisfied with the service provided by our partners in shipping. We are sorry that it was not possible for your shipment to meet the estimated delivery time, for that we are very sorry. If the issue is still not resolved, please contact our customer service department who will be happy to help you resolve the problem.
Hoping you will still give us another chance soon, we extend our sincerest regards, your Maciag Offroad team!
Awful delivery time
Order passed and paid on 14/4. Today 21/4 parcel is not arrived and shipping company does not anything about when they will deliver.
Macia service really good and prices are competitive but delivery time quite off from competitors. Nowadays you cannot wait 10 days (maybe more) goods bought as on stock...
Client unhappy
April 21, 2022
Reply from Maciag Offroad
Hello, we are very sorry that you are not satisfied with the service offered by our partners in shipping. We are sorry that for your shipment it was not possible to meet the expected delivery time, for this we apologize. If the issue is still not resolved, please contact our customer service who will be happy to help you solve the problem.
In the hope that you will give us another chance soon, we send you our sincere greetings, your Maciag Offroad team!
WAWW Maciag IS SUPER COOL!
WAWW! You are fantastic! I am super happy that I've found you!
I got things for my bike, and things to look better :)
Very professional, fast...fantastic!
April 14, 2022
very accurate description
very accurate description, reasonable prices and very good products. Fast in delivery.
April 11, 2022
Easy and friendly approce to the shop…
Easy and friendly approce to the shop site: fast delivery, nice to make shopping with Maciag
April 8, 2022
I paied extra fee to have the shipping…
I paied extra fee to have the shipping by dhl but i received it by Poste Italiane that is not the best provider , causing often huge delay.
March 30, 2022
Reply from Maciag Offroad
Gentile Cliente, grazie mille per il tuo feedback. Siamo davvero spiacenti che tu non sia soddisfatto del servizio offerto dai nostri partner nelle spedizioni. Purtroppo in questo periodo di pandemia globale le aziende di trasporti sono a personale ridotto e inevitabilmente, una piccola parte di queste subiscono un ritardo di qualche giorno. Ci dispiace che per la tua spedizione non sia stato possibile rispettare i tempi previsti di consegna, per questo ci scusiamo molto. Se la questione non dovesse ancora essere risolta, ti consigliamo di contattare il nostro servizio clienti che sarà lieto di aiutarti a risolvere il problema.
https://www.maciag-offroad.it/maciag/contact-us.html
Nella speranza ci vorrai dare comunque presto un'altra possibilità, ti porgiamo i nostri più sinceri saluti, il tuo team Maciag Offroad!
Simple and fast!
March 14, 2022
Excellent!
Perfect timing, excellent service! Their products are the best options in the market, whatever you buy.
March 9, 2022
Fast delivery and nice website
Fast delivery and nice website. Gave me an online shopping boner
January 19, 2022
best service as usual
January 11, 2022
Tutto rapido ed efficiente
December 29, 2021
Perfect shipping
A very serious dealer: the shipping has arrived in a fast time despite Christmas periode. Recommended!
December 25, 2021
Reply from Maciag Offroad
Dear Customer, thank you very much for your feedback. We are very sorry that you are not satisfied with the service offered by our shipping partners. Unfortunately, during the Christmas time, the volume of shipments to be handled by any delivery company increases considerably and, inevitably, a very few of these have a small delay. We are sorry that your shipment could not be delivered on time and we apologise for this. If the issue is still not solved, we kindly ask you to report that to our customer service team who will help you to fix the problem. Hoping that you will give us another chance soon, we wish you and your loved ones Happy Holidays from the whole Maciag Offroad team!
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