Macrep Reviews 30

Reply from Macrep

Feb 14, 2025

Oskar, you bought a computer via a PRIVATE SALE, not through MacRep.dk.
You tested the computer for 30 minutes, went through a whole checklist that you had found online -and concluded that everything was okay, before buying it.

Then you came back a week later, saying the mic wasn't working - and even though I was under NO OBLIGATION WHATSOEVER to repair it, what did I say? I said sorry about that, I'll fix it for you, free of charge. I even offered to drive to Copenhagen and pick it up for you, to which you replied, and I'm quoting here "I have 17 minutes before next meeting, can you make it before then"...... Well, of course not. Then I informed you that you could send it to me and I would fix it and ship it back to you and then I heard nothing for more than a month. Now I return from a week of vacation, to see 3 emails from you and a 1 star review of my business that you didn't even shop at?

Now all of a sudden, everything is wrong with the computer and I am a scammer, claiming you're the victim of fraud?

Because I didn't come running at your convenience, after sending me 5 worded emails?

Eat a meatball you swedish Karen, and go ahead and choke on it too. Enjoy your computer and YES, PLEASE - anyone else bringing their self important, super neurotic, angst behaviour to the table, can go ahead and AVOID ME AT ALL COSTS. .

All you had to do was call brother, like any of my hundreds of other happy and loyal customers do.

And also,I said i would send you a private bill of sale, NOT A RECEIPT! But it was hard to do, seeing as you didn't provide me with and email address, like we agreed.

Maybe you're the scammer - since you're review-bombing a business that you've had no transactions with. Either way, I hope you make it back to Sweden before Ikea closes. Thanks for Karen... See what I did there?

Reply from Macrep

Oct 30, 2019

Dear Kinga, you have been here several times before. You have never given us a good review for fixing your stuff, well below market pricing. This time you are so unhappy that you feel we deserve this terrible review.. Well - let me clarify a few things. First of, with expensive equipment, bargain hunting for repairs is not always the best thing to do. We offer long term solutions - not cheap, quick fixes, even though I have been very nice to you price-wise, when you have done business with us.

That being said, I can tell this you much. The diagnosis we performed was done the same way we do every diagnosis. The right way. Your keyboard was damaged and not functioning, because of liquid damage. Your LogicBoard was also covered by this liquid. I keep photo documentation of every case in our archives - in case some bargain hunter, unsatisfied with our pricing, tries to sully our name on the internet.

Your LogicBoard was non functioning, and this was confirmed by measuring voltage to and from the CPU and other key circuits. This is why I offered you a replacement of both the keyboard and the LogicBoard - again at 1.300,- dkr discounted price - to be nice.

Working with electronics, it is not uncommon that problems can occur periodically. I cannot say if that is the case here, but I can say this. You don't have the right to call our service unprofessional - quite the contrary.

FURTHERMORE, SAYING ONLINE THAT MY BUSINESS AND I TRIED TO CHEAT YOU, IS SOMETHING IS I RECENT A GREAT DEAL!

I WELCOME YOU TO COME AND SEE THE PHOTO EVIDENCE OF YOUR DAMAGE.

If and when your LogicBoard stops working again, you should revise this review.

It happens approximately once a year, that we lose a repeat customer over some nonsense. It cannot be avoided. I pride myself on the fact, that the remaining 999 customers we provide quality services for each year, still know what's up.

I wish you the best of luck with your new service provider.

I am always sad to lose a customer,
but at least, we won't be the target of your trolling next time.


Mads Preisler
Owner - MacRep.dk