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Company details

  1. Computer Repair Service
  2. Computer Consultant

Written by the company

Apple Independent computer repair specialist.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Worth a visit - very knowledgable

Reasonable prices; knowledgeable; no waiting, unlike the Apple Store where getting attention is an art form in itself.
The only area for improvement would be emailing me with costings for parts prior to proceeding with the repairs.
Overall very pleased with the service and the pleasant vibe.
Will be taking my other machine in for repairs.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Didn’t know where to take my Apple Mac…

Didn’t know where to take my Apple Mac in Brighton saw reviews from the Apple Store , weren’t great flicking through ! Saw MacAreUs visited the shop and met Gordon who was above and beyond with his experience and helpfulness and patience … Thank you for taking the time to help and fix my laptop and sourcing cables for my backup .. Excellent service a big THANK YOU

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient, professional service

Gordon was extremely helpful in diagnosing the big issue I had with my MacBookAir. He is extremely knowledgeable and was very patient with me. I highly recommend MacsAreUs for all the your mac issues.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Valuing the customer in a high tech world

Recently I needed to have data copied onto an external hard drive because my computer is running out of disk space and I wanted to use my files on a new computer when I buy one. The team at MacsAreUs were extremely helpful and efficient in carrying out my wishes, and gave me very clear practical advice on how I could maximise the performance of my current Macbook Air while I was taking the steps to get a new one. This was very welcome, as it represented a high degree of customer care over and above the basic task being carried out. The price was good, coming in at about £90 which included the price of a used external drive, which saved me a stressful shopping trip. So very happy with the service, the work carried out, and the friendly, helpful approach of the team. The company has a great family feel and I felt very confident in their tech knowledge, A big Thanks!!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Robert and his father are both…

Robert and his father are both extremely helpful and knowledgable. I have used them twice to transfer data from one laptop to another satisfactorily and easily. Robert is always willing to help and offer help to me ( a mature Mac user!) with ongoing queries and/or problems. Their charges are fair and reasonable. I highly recommend them.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Not just Apple products! - these guys do such a 'great' job even Tony the tiger would be purring

Robert replaced my laptop battery initially and then a few months later my fan. Both jobs were completed very efficiently and at a very affordable price and with great customer service all round. After parts had arrived, both jobs were done same day which meant I had minimal downtime which was important to me.

I should add that my laptop is an Asus so not an Apple product so please don't think of these guys as Apple only. They do work on other machines too and certainly in my case to great effect. Thank you for your help. I will certainly use you again.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

These guys are superb

These guys are superb - they are so knowledgeable about Mac products, and go above and beyond to provide advice and technical help. My MacBook Air had issues with the memory, and they freed up loads of storage space with some careful housekeeping, and gave me hints on how to keep it running healthily. When I bought a second hand MacBook for my son, they gave it a very thorough health check so that I could make the purchase in good faith. Very happy to support this fantastic, local family business.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and Skilled

Really attentive, reliable repair shop for macs! Have been there with my mac and also my iphone. They always work hard to figure out what's wrong and repair my equipment carefully and in good time. Prices are reasonable. Highly reecommended.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Robert was super helpful and…

Robert was super helpful and reassuring. He really knows his stuff and gave me great service in a very calm and unflappable way. I was feeling stressed with a Mac laptop issue and felt calm and relieved after speaking with Robert.

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic iMac upgrade from Macs Are Us

We used them to upgrade a client's 2017 iMac Hard drive to a Solid State Drive with extra memory.

They have done a great job at glueing the screen back on and installing the hardware.

They have a wealth of knowledge on both hardware and data recovery.

Highly recommend.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome service!

Took my ailing MacBook in fearing the worst but within minutes was smiling with relief. Although it took only a short time to diagnose - it had overheated - Robert spent a lot of time giving it a thorough check over whilst giving me lots of tips for getting the best out of it. He didn’t even charge me for his time, which overwhelmed me - not often that happens these days! I’ve always had great service from them in the past when they were Robert Harding and the new team are carrying on this great tradition.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

A great local company

MacsAreUs is a great local company to help with macs. They took their time to help explain to me the issue with my mac and advised me the best course of action. Not only did they give me honest advice they went out of their way to loan me a key board and mouse to over come my issue. Robert is a brilliant and I will certainly go back if I need to. Thanks

July 14, 2023
Unprompted review
Rated 1 out of 5 stars

Great job of determining and explaining…

Great job of determining and explaining the issue with a quick turn around time.

May 1, 2023
Unprompted review
MacsAreUs Ltd logo

Reply from MacsAreUs Ltd

Seems more like a three - five star review rather than a one star. The colour coding of the stars gives you an indication, however in this case your wording mismatches your review, one star is red, which is negative. Which i honestly hope wasn't your experience.

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