Madame Lemy Reviews 140

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I'm excited to support a company that cares about clean ingredients and protecting the environment. The packaging is so luxurious. It's a treat.

Company replied

Rated 1 out of 5 stars

After my second application, the product stained my armpits dark brown (potentially permanently?!) and left me red and irritated. I talked to a doctor and they said baking soda and essential oils are... See more

Company replied

Rated 5 out of 5 stars

I adore this product! I have long wanted to get away from aluminum-containing deodorant but didn't know which alternative to go with. Most products I'd seen were just not appealing, quite frankly. Mad... See more

Rated 5 out of 5 stars

My order shipped quickly and was beautifully packed! The product itself was lovely, high quality, and smelled great. Unfortunately, where I’m at in my transition to natural deodorant (and living in 11... See more

Company replied

Company details

  1. Beauty & Well-being

Information provided by various external sources

Madame Lemy is an all-natural, vegan and cruelty-free, limited ingredient beauty brand. We specialize in chemical-free and aluminum-free powder deodorants.


Contact info

4.2

Great

TrustScore 4 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This product is amazing!

This product is amazing! I love the Rose scent it lasts from orning into the night. My only problem with this order was it came in a broken box which I am sure happened while it was being shipped.

November 30, 2022
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!! Had a small issue with my order and reached out and was very impressed that I had an replacement powder asap!

August 2, 2022
Rated 5 out of 5 stars

Not smelly

Cannot brag enough about this product. I sweat easily, finding a natural deodorant over the years has been challenging. The one I have found works part if the day, and then have to reapply. Madam Lemy I am able to go all day without worrying I still smell like roses. My job is housekeeping jso believe me I sweat a lot. Will continue to purchase and share with family and friends .

July 10, 2022
Rated 2 out of 5 stars

I love the scent and the whole idea of…

I love the scent and the whole idea of the powder but unfortunately it did not control odor for me at all.

July 2, 2022
Madame Lemy logo

Reply from Madame Lemy

Thank you for the feedback. Do you use natural deodorant regularly? Some people say when they switch they smell stronger and sweat more during the first couple of weeks as their body is detoxing. If this is not the case and you use natural deodorant, we suggest applying more powder. Apply liberally and pat the powder in well. You can also try another scent to see if one works better with your body chemistry. Madame Lemy also works great as a body powder or dry shampoo.

Rated 1 out of 5 stars

I love the idea of this product

I love the idea of this product. I bought the travel set of each fragrance. This did not work with my body at all. Very ripe.

June 4, 2022
Madame Lemy logo

Reply from Madame Lemy

Hi Melissa, sorry to hear that you didn't like the product. Do you use natural deodorant regularly? Some people say when they switch they smell stronger and sweat more during the first couple of weeks as their body is detoxing. If this is not the case and you use natural deodorant, we suggest applying more powder. Apply liberally and pat the powder in well. Madame Lemy also works great as a body powder or dry shampoo. And of course, if you are not satisfied we have a 30 day return policy from when you received the order. We hope this helps :)

Rated 5 out of 5 stars

I absolutely love these products

I absolutely love these products. I love them so much that I've already gifted them to others. I've searched long for the right deodorant for me. My search is over.

June 1, 2022
Madame Lemy logo

Reply from Madame Lemy

We can’t thank you enough for the kind words about our product. Your review means a lot to us and lets us know we’re on the right track!

Looking forward to your next purchase.

Colleen
Customer Service
Madame Lemy

Rated 5 out of 5 stars

Love the powder!

May 31, 2022
Madame Lemy logo

Reply from Madame Lemy

Marlieta, we're exicted to hear that you love Madame Lemy! Thanks so much for the support and your kind words.

Please also share with a family or friend, they might like it too.

Rated 4 out of 5 stars

Good for everyday wear

Good for everyday wear. I do notice that I get some BO by the end of the day on warmer days.

May 4, 2022
Madame Lemy logo

Reply from Madame Lemy

We can’t thank you enough for the kind words about our product. Your review means a lot to us and lets us know we’re on the right track!

Looking forward to your next purchase.

Colleen
Customer Service
Madame Lemy

Rated 1 out of 5 stars

Doesn't help the moisture

Doesn't help the moisture, clogs my pores and created little bumps everywhere, doesn't smell that great for very long. Way overpriced.

May 2, 2022
Madame Lemy logo

Reply from Madame Lemy

I am saddened to hear that our product didn't work for you.

If you are absolutely not satisfied with your order, we do have a 30 day customer satisfaction guarantee policy and are more than happy to offer full refunds in the event the product doesn't work for our customers. 

Rated 5 out of 5 stars

I love owning this powder

I love owning this powder.
It reminds me of my childhood, my Mom always had a powder puff for us after our baths

March 3, 2022
Madame Lemy logo

Reply from Madame Lemy

Awwww, so nice to know we could offer such a unique product that brings back great memories.

Thanks for the support!

Please remember to share with a family or friend, they might like it too.


Colleen
xoxo

Rated 5 out of 5 stars

What a great surprise

I love Madame Lemy! It was a great surprise. I was just looking for a dry shampoo when I came across Madame Lemy. I had been frustrated by the residue on my clothes from traditional deodorants but never thought I could find an effective alternative. I am so pleased with Madame Lemy. It's a great product and so much more than just a natural deodorant. Now my biggest problem is which scent to order next - I love them all.

March 2, 2022
Madame Lemy logo

Reply from Madame Lemy

So glad that we could make a product that women love, something to make our lives so much easier. Thanks for the honest review and your support.

Please share with a family or friend also-they might like it.

Best wishes,

Colleen

Rated 1 out of 5 stars

No one ever wrote me back and I still…

No one ever wrote me back and I still haven’t received my order.. order#14776

November 6, 2021
Unprompted review
Madame Lemy logo

Reply from Madame Lemy

So sorry for the late response. Our team is growing quickly, this must have slipped through the cracks. Jill I have sent you an email. Lets discuss this priivately.


Thanks,

Colleen

Rated 1 out of 5 stars

Lackluster service

I ordered back ordered product set to ship out on October 20th. I received no information beyond the original message noting my order was received. A week after my order was supposed to ship with no emails or phone calls, I emailed customer service and tried their phone line multiple times. I did not hear a response until I emailed again threatening to contact my bank. I still have no updates. I'm really saddened by this because this product seems like it will be wonderful - I just wish the customer service was as well.

November 3, 2021
Madame Lemy logo

Reply from Madame Lemy

Hi Megan, We apologise for the inconvenience and difficulty you experienced here.
We go through tons of emails every day, and sometimes an order slips through the cracks, but it’s never okay. We’re working hard to create a better system that will prevent this sort of issue in the future.

We sent a detail email to you so we can discuss this privately.

Regards,

Colleen

Rated 4 out of 5 stars

*Updated - contacted by Company - issue resolved

Update:
I previously left an unfavorable review, complaining about poor customer service communication, long wait time (2+ months), and non-delivery of product. I'm updating my review because Customer Service followed up with me and fulfilled my order. The product is lovely & based on that I will try re-ordering again in the future. I think it might just be an issue with more demand for their product than they're equipped to handle at present. Wishing them well & grateful they sorted things out with my order.

November 1, 2021
Madame Lemy logo

Reply from Madame Lemy

Hi Kimberly, I've responded to your comment privately. Let me know if you have any questions! - Deborah, Madame Lemy

Rated 5 out of 5 stars

Superb Customer Service

Wow, not only do I love their product, but their customer service is superb as well! I'm buying the small size for all my girlfriends to try it for Christmas!

October 19, 2021
Madame Lemy logo

Reply from Madame Lemy

Wow Cary we are super excited to hear that, we do pride ourselves in ensuring that we provide the best service to our customers. I think you should order early and get your lady friends some of our wonderful products (they'll love it) :)

Thanks for your support.

Colleen

Rated 3 out of 5 stars

I really wanted to love it

I really wanted to love it. The packaging is superb, the puff is lovely, and I got the rose scent which was exactly what I wanted. It was easy to apply, not messy, and felt lovely on my son. Unfortunately it didn't work for my body chemistry and when I use it, I've got noticeable body odor about 6 hours later.

October 11, 2021
Madame Lemy logo

Reply from Madame Lemy

Jessica, we are sorry to hear that our product didn't work for you. Please send us an email contact@madamelemy.com so we can make this up to you.

Regards,

Colleen

Rated 5 out of 5 stars

Excellent brand

Excellent brand! The powder works great, smells amazing, doesn't leave residue on clothing, is safe, and lasts for a long time! Highly recommended.

October 11, 2021
Madame Lemy logo

Reply from Madame Lemy

Lucy! That is certainly what we love to hear, I am delighted to hear that you are so loving it.

Please remember to share with a family or friend they might like it

Thanks for your support.

Colleen

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look