Madam Muse Reviews 

770
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the product's comfort, describing the soft, supportive fabric that provides good lift without underwires. These bras are often considered a game-changer, with accurate sizing leading to a comfortable fit, and products washing well and drying quickly. Conversely, a small portion of people felt dissatisfied with the refund process, reporting difficulties with full refunds and often receiving store credit or partial offers. Delivery times were also a common concern, often taking longer than anticipated. Some customers noted issues with product sizing, finding items too big or small, and occasionally found product quality or description inaccurate.

What people talk about most

Product

Users describe ambiguous interactions with the product, with many reviewers finding the bras comfortable,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the comfort,... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction and ordering... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers expressing frustration over slow... See more

Refund

Customers had negative experiences with refunds, reporting difficulties in obtaining refunds, with some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The products are absolutely fine though the strapless bras are very basic in design, yet are the same price as the bras with straps and fastenings. The worst aspect was how slow the dispatch and deliv... See more

Rated 3 out of 5 stars

The fabric is buttery soft and supportive. I bought the deep plunge bra in medium which fits, however, the back still had some bulge above the band which was disappointing. I loosened the straps and t... See more

Rated 3 out of 5 stars

I liked the bra took a little while to adjust and get it to fit correctly. Delivery took a little longer than expected. I would order again but at nearly £20 a bra a little too expensive would order... See more

Rated 4 out of 5 stars

It was a pleasant surprise to receive this bra. No more underwires that I had worn for 50 years, even though I loved them for that time! Now that I'm older, I thought I'd give this a try. As with any... See more


Company details

  1. Underwear Store
  2. Lingerie Store

Written by the company

At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.


Contact info

3.3

Average

TrustScore 3.5 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(770)

768 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Did not fit

Did not fit
12 emails later still waiting for refund they say full refund then start offering percentages
Poor after sales

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with my purchase

I was very happy with my purchase. I’ve ordered shoes on line before and have never been pleased with any of them. Yours is the exception. Straight out of the box these shoes have been very very comfortable. I have flat feet and these shoes give me good support to be able to wear all day. I have several pairs of Hokas and they are not as comfortable as yours. I have even ordered a second pair.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

I love these bras one of the most…

I love these bras, one of the most comfortable fitting bra I ever wore. Good bye Victoria Secret, I found what I’ve been looking for in a bra, without an underwire. Madam Muse, bras give you what you need, support, lift and comfort.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Best choice

Honestly, I was cutting my losses after reading the reviews, but it turns out I made the best decision choosing those bras.
They are really well made, fit like a glove and don't even feel like I'm wearing a bra. I'm very happy.

July 1, 2026
Unprompted review
Rated 3 out of 5 stars

I liked the bra took a little while to…

I liked the bra took a little while to adjust and get it to fit correctly.
Delivery took a little longer than expected.
I would order again but at nearly £20 a bra a little too expensive would order more if priced around the £15 mark

July 11, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. The returns policy is non existent. I have been trying to return two items for 2 weeks and sent three emails which have all been ignored. Bras are cheap and nasty and primark are better. Scam company.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

I love the jelly bra… Ordered 2…

I love the jelly bra… Ordered 2 different types of bra - the same size - one fit perfectly, the other was too small, but they send me the replacement. So, perfectly happy with this new jelly bras so far. Now, the test of wearing it and washing…

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

I love my new bra

I love my new bra. I have lost weight and don’t have much of a chest. I can never find one that fits and is also comfortable. Happy with my purchase.

June 27, 2026
Unprompted review

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