Madam Muse Reviews 

775
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the product's comfort, describing the soft, supportive fabric that provides good lift without underwires. These bras are often considered a game-changer, with accurate sizing leading to a comfortable fit, and products washing well and drying quickly. Conversely, a small portion of people felt dissatisfied with the refund process, reporting difficulties with full refunds and often receiving store credit or partial offers. Delivery times were also a common concern, often taking longer than anticipated. Some customers noted issues with product sizing, finding items too big or small, and occasionally found product quality or description inaccurate.

What people talk about most

Product

Users describe ambiguous interactions with the product, with many reviewers finding the bras comfortable,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the comfort,... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction and ordering... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers expressing frustration over slow... See more

Refund

Customers had negative experiences with refunds, reporting difficulties in obtaining refunds, with some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The products are absolutely fine though the strapless bras are very basic in design, yet are the same price as the bras with straps and fastenings. The worst aspect was how slow the dispatch and deliv... See more

Rated 3 out of 5 stars

The fabric is buttery soft and supportive. I bought the deep plunge bra in medium which fits, however, the back still had some bulge above the band which was disappointing. I loosened the straps and t... See more

Rated 3 out of 5 stars

I liked the bra took a little while to adjust and get it to fit correctly. Delivery took a little longer than expected. I would order again but at nearly £20 a bra a little too expensive would order... See more

Rated 4 out of 5 stars

It was a pleasant surprise to receive this bra. No more underwires that I had worn for 50 years, even though I loved them for that time! Now that I'm older, I thought I'd give this a try. As with any... See more


Company details

  1. Underwear Store
  2. Lingerie Store

Written by the company

At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.


Contact info

3.3

Average

TrustScore 3.5 out of 5

775 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(775)

768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely bra

Lovely bra. Great fit. Amazing support. Doesn’t ride up. Can wear all day and forget you have it on.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

Bra does not fit
Trying to do a return and refund.
They keep sending long winded emails asking more questions trying to delay the process.
Avoid this company.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

So very disappointed after the hard…

So very disappointed after the hard sell from advertising. Took overly long for the product to arrive and despite my carefullly chosen sized order for me, did not fit properly. Cup fitting poor where I was slightly spilling out whilst the back size fitting well. Resigned them to a charity shop and gone to another company. Poor, poor, poor.

July 1, 2026
Unprompted review
Rated 4 out of 5 stars

Truly a great bra

Truly a great bra! Supportive, so seamless and soft that I can’t even tell I am wearing a bra. Only thing I usually don’t go for is a push up bra and it does have a bit of a lifting effect, but it is very subtle so I don’t mind it given its comfort level.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Super comfortable

The bra is beautiful and so comfortable. I have ordered another but gone for medium as cup size in small just squashes ever so slightly!! Hoping the medium won’t be too big.
My only criticism is the length of time it took to arrive!

June 17, 2026
Unprompted review
Rated 2 out of 5 stars

Terrible experience!

The sizing of the bras are inconsistent.
There’s nothing “jelly” about them..they are just stretchy bras with removable foam cups.
The customer service is terrible, they will try and get you to exchange your items then make you an offer of credit , then ghost you. I wouldn’t recommend this company at all!

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

Swayed by SM Ads

Swayed by SM Ads, when the bras eventually arrived the band was to big and cups too small. The fabric is soft with no visible lines under tops. Despite the website saying 60 Day fit perfect guarantee...exchange or get a full refund - well this translates as 100% store credit. (first time purchases) or a 30% refund and keep the product. Would not recommend.

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

Unsatisfied and Annoyed

I have ordered numerous bras from Madam Muse and they are always a Large. However, I received my strapless bra, that literally drops to my waist it is so big.
I have sent numerous emails requesting a solution/ refund/exchange...
Still NO reply from them.
Quick to take your money, but not very quick to attend to a problem!
Extremely unprofessional and annoying!!

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to get a refund

Ordered a bra which was a horrible fit and definitely not the cup size they say it is. I requested a refund, to be told I would get 100% store credit or 30% partial refund. I refused both of this as the garment was useless and none of their sizings were adequate. After some back and forth I was given an address with which to return my item,which I did and sent the tracking number as requested. The company have recieved the good back (as per the tracking and photo proof) but the company refused to acknowledge my emails now. I will give them another week and I will be taking it up with my credit card company.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

Awful sizing and customer care

Ive requested a return i was yold they will resend another size and keep it no replynto my response. Then a reply asking for an image of mynorder atill no reply. Juat give me my £40 back! The sizing is great on my back but tinynon bust on 1 bra the other ia hugs and falls down! Absolutely awful service

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Sizing poor and returns difficult

Sizing completely off, and their returns policy is ridiculous - need to send them a series of emails asking them to confirm you can send an item back first before you post, they have asked me to send a picture of the item I am returning despite it being the only item I have ever ordered from the company and I have provided the order number? Shipping also took a long time.

July 7, 2026
Unprompted review

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