Mad Casino Reviews 59

Scam app! They don't pay out! And when you complain to much about it, they block your account . And don't transfer your winnings!!! Scam! Scam! Scam!

do not go near this site they have every reason under the sun to refuse your wins then just take them off you im looking into how to report them please stay away

I am UK based and I can say they do pay out eventually, yes there is €100 minimum and it can be very slow sometimes almost 3 weeks, I've experienced this once. However majority of the time it's around 6 days. I did have an issue months ago when a withdrawal I had pending got cancelled because of the bonus t&C's, I hadn't read all the excluded games and won majority from a game that was in that list. I generally deposit and refuse a bonus now as if I win there is no breach of t&C's. I would say if you deposit and take a deposit bonus then go to terms and conditions to see which games are excluded (there is a lot) other than that it's an okay offshore casino compared to some I've used.

Will let you withdraw but very slow but alright casino

I did not sign up with these but receive a stupid amount of emails that you can't unsubscribe from

No matter how .any documents you upload they will NOT let you withdraw any amount of your winnings please do not use this site your j7st throwing your money away foxy bingo and gala pay out within an hour stick with those sites as mad casino will not let you withdraw

Scam! Won 350 they took 110 left me with 240 said i could withdraw as rejected withdrawal due to Christmas bonus. Played with my 240 with no bonus or wager won 700 withdrew instantly waited since 31 December, to get an email to say same thing about a bonus thay I didnt have or enter and they'd taken 460 and left me with 240 emailed and escalated after saying id report to adr for them to close my account and not get back to me. Reported and escalating this via court.

I am a UK resident and was able to register with MadCasino through their website, where I could select the United Kingdom as my country, enter a UK postcode, UK phone number and UK email address, and deposit funds using a UK bank account.

Only after this did I discover that MadCasino’s own Terms and Conditions state that UK residents are not allowed to register or use the site.

I contacted the company to request legitimate refunds for transactions that should never have been allowed to take place in the first place, given that UK customers are prohibited under their own rules.

MadCasino responded initially by stating they do not accept UK customers and claimed I had registered via an affiliate. However, I have video evidence showing that even when accessing the site directly (without any affiliate links or cookies), the registration process still actively allows UK users to sign up and deposit, with no KYC or location checks.

After I provided this evidence, all communication from MadCasino stopped. Despite being told my account and email had been “blacklisted”, I have continued to receive promotional emails, including a Christmas bonus offer.

This raises serious concerns:
• UK customers are clearly able to register and deposit
• No effective checks are in place to prevent prohibited players
• Refunds for transactions that should never have occurred are refused
• Communication stops once these issues are challenged
• Promotional emails continue despite claims of account bans

I am still seeking a proper response and a refund for funds taken in circumstances that should not have been permitted under the site’s own terms.

I am also in touch with Action Fraud in the UK and will pursue this further with the sites affiliated banking partners and providers should a resolution not be made - I’m sure they will be interested to know that they are facilitating this company taking unlawful payments from customers.

You play you win , when you want your money they delay the payment and after many days , they delete your account with the money

I have won$250 and when I make a withdrawal the want some documents I have sent all my documents for verification and then they don’t want to make my withdrawal. Why they accept money from someone and why not ask them all the documents before play . We gave money for play and when we will win then they are not paying SCAM !SCAM!👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻😡😡😡😡😡

Mad SCAM casino
So I recently made a withdrawal of €140 euros on 21/11/25 I thought I would cut my loses and take what I had won which is fine. Although when it comes out to withdrawing my money it’s just lie after lie after lie. Delays this. Still being reviewed. Wouldn’t go anywhere near this site if I was anyone. Obviously if this changes and they turn out to be legit and not a SCAM site I will be back to correct this review but to be honest I don’t think I’m going to see my money it’s just excuse after excuse Advice on my next steps would be great

So I recently made a withdrawal on the 29/10/2025 it’s now the 10/11/2025… I deposited just over £2000 in that space of time to win €1000 euros. I thought I would cut my loses and take what I had won which is fine. Although when it comes out to withdrawing my money it’s just lie after lie after lie. Delays this. Still being reviewed. Wouldn’t go anywhere near this site if I was anyone. Obviously if this changes and they turn out to be legit and not a SCAM site I will be back to correct this review but to be honest I don’t think I’m going to see a penny of it. Advice on my next steps would be great

They actually paid it out just took like 12 days

The casino is amazing and the support people are so helpful and fast responding amazing casino 🤗🤗

Do not use this casino
You wont Win anything and if you do you will not be Paid.
Managed to get a fair few bonuses on Eye of horus but never won more than 10x stake and im talking over 20 bonuses
The RTP on the games are horrendous
All the slots are rigged

If I could give 0 star rating I would, I’ve never left a review before but I am warning any1 considering using this site to rethink, they are a complete disgrace, they will let you deposit as much as you want but as soon as you try to withdraw they will use every tactic in the book not to pay out and after all that fails they will just block you, please look at all the reviews and don’t think you will be different, sites like this should not be allowed

Complete scam, do not fool for the bot positive comments. Deposited a fair amount of money and finally won some. After 5 days of waiting for my withdrawal it was obvious they had no intention of paying it. Continuously asking me to send the same Docs through and ignoring them when sent. Minimum withdrawal is €100 euro as well. Just avoid them at all costs. Don’t get me started on the slots, it became comical, 400 spins to get into the bonus where I won €6. I have raised my deposits as fraud with my bank.

Don’t look at the good reviews I would’t believe them recently been depositing money to the mad casino account there was no problem of taking money, problem have come when I was trying to withdraw money they asked for all my documents and I have send them the waiting time to verified my account supposed me 48 hrs I have send everything all off on Wednesday today it’s Saturday that’s more then 48 hrs I still didn’t heard nothing from them still no withdrawal in my bank, I tried multiple times contact by the live chat there is no cummunication there is no help or even trying to resolve the problem just keep reapiting same thing that after the verification that supposed be taking 48 hrs I would be contacted by email then need to wait another 36 hrs for my withdrawal to be process reapiting same thing all over and all over again I would say please keep away and protect your money

SCAM WILL NOT PAY out

SCAM SCAM SCAM.
DONT PLAY AT THIS CASINO.
The are big scammers for 100%.
Dont play on Mad Casino.

Im from United Kingdom and made £7000 deposists over two weeks and won £108000. Was fully verified and even made a withdraw off £600. soon as i hit the jackpot they refused to pay me out and sent all my deposits back. I have sent emails to the complaints department and its been over a week and still no conformation of recieving my complaint as i want paying what i won. Will be taking this further to the operaters licence and all other available options. there likely excuse will be that they dont accept players from United Kingdom but they had plenty of opportunities to flag this up with all the deposits i made and withdraw and all my verification documents. How is there so many well written english feedback on this site if they dont accept UK players,they are accepting UK players when i made the withdraws ? If mad casino see this review get in touch as you seem to be playing ignorant now. As you can see mad casino has got in touch on here . I have done as requested and wait for there response. 8 weeks have passed now which they state they will respond by. Still no communication from Mad Casino. Im sure there gaming licence will be the people to contact. I have all pictures of winnings so if mad casino are looking at this updated review i would appreciate a RESPONSE. I have now submitted all the relevant information requested by MAD CASINO regarding there response below and am now waiting for there reply.As expected its been 7 days and no contact from MAD CASINO. As stated to me a senior manager would be in touch within 48 hours with a valid response but just silence.I will wait a few more days.Ok i seen another excuse below as why MAD CASINO Not getting back . I will wait a little time and if no response this will have to be taken further as it is just well written responses with no action taken from them. Next it will be solicitors and getting in touch with their gaming licence and the police . After 4 scripted replys on trustpilot and 3 and as half monts of waiting , with all the promises of them getting in touch guess what still no contact from mad casino. I will have to take this further now.ABSOLOUTLY FRAUD OF A CASINO !!!! Guess what after 5 responses on here from MAD CASINO promising to get in touch, They are saying they have sent me an email response , guess what not recieved no email so done as instructed and contacted them and asked where email is and probably for the 6th time i will get a detailed response saying sorry and to get in touch and full of excuses.Sure now they are running out of excuses so the next step from me will be trying to get this casino and all sister sites shut down. I will give them about a week before i persue this.Update i got casino guru to persue me and after a month of trying to get in contact they just ignored them too. This casino should be struck off. full of excuses , frauds. I wish to take legal action. anybody that can help please get in touch. thanks