Madebyjessica Reviews 28

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 30 reviews, most reviewers were unhappy with their experience overall. Many customers were disappointed with the product quality, noting that items often did not match online images and were made from cheap, flimsy materials. They frequently received goods that bore little resemblance to what was advertised, with issues like poor stitching and incorrect sizing. Reviewers also expressed frustration with the return policy, finding it difficult to return items or receive refunds, especially when the company's location was misleading. However, some customers also noted satisfaction with their purchases, finding certain items to be cute, well-fitting, and looking good. They appreciated the soft, lightweight fabric and clean stitching, suggesting that some products surprisingly met or exceeded their expectations for everyday wear.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and representation. Many reviewers... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing significant disappointment.... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing disappointment and frustration.... See more

Return policy

People report negative experiences with the return policy, with many stating there is no free return and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Buyer beware! Poor quality item that does not match the online images. Implied that it is a UK company with image of a London street and pregnant owner having to close -actually made in China and re... See more

Rated 1 out of 5 stars

Disgusted by this company . Read the sob story ordered the goods which I thought were from a small British company waited for weeks for it to come and messages were replied to but when it came the qua... See more

Rated 1 out of 5 stars

This company is not based in London and the clothing produced (and finally sent) are bad copies of the items advertised. The material is poor, the finish bad and the fit completely wrong. A waste of... See more

Rated 1 out of 5 stars

This company is a hoax. A bunch of cheats. When will the internet stop these type of people trading. Surely Trading Standards should look into these types of organisations. Their sites are just ful... See more



Contact info

2.7

Poor

TrustScore 2.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do NOT buy anything from this company! AVOID LIKE THE PLAGUE!!

Do NOT buy anything from this company!! They are a scam and totally corrupt. Clothing is substandard material, cheap and nasty and very poorly made. All the items (6 in total) are faulty with stitching coming apart (I spent £195 in total). It clearly says on their website that they will provide a prepaid label for faulty items. I have been battling with them via email for the past week and they are refusing to send me a label, so they are in breach of contract and terms and conditions. They have even stated that I will have to pay for the return, which is contradictory. It will cost a fortune to send the items back to Hong Kong will all the taxes etc!! Avoid like the plague!!!!!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

This brand kinda surprised me honestly

This brand kinda surprised me honestly. I just wanted something basic for everyday wear. The piece i got feels soft, lightweight and easy to style. I also like that it doesn’t wrinkle too much because i hate ironing lol. delivery was fine nothing special but it got here safely

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I picked up a jumpsuit and it’s…

I picked up a jumpsuit and it’s honestly just easy to wear. No constant adjusting or fixing which I hate. The fit is relaxed but still looks good which surprised me. Delivery was slightly slower than I hoped but they were clear about it. overall a pretty smooth experience

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

I wasn’t planning to buy anything but…

I wasn’t planning to buy anything but ended up trying one of their midi dresses. The fit is super flattering without trying too hard which is rare for me. Material feels breathable and didn’t stick in the heat. Checkout was smooth and simple, no annoying steps. shipping took around a week I think, nothing crazy

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a co ord set and didn’t…

I ordered a co ord set and didn’t expect much but yeah it turned out really good. It’s comfortable but still looks put together which I like. The stitching looks clean and nothing feels cheap. Delivery wasn’t super fast but everything arrived safely so I didn’t mind. feels like something I’ll keep wearing often

April 11, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look