Communication rather poor.
February 7, 2025
Reply from Maderterraneo sl
Good morning, we appreciate your comment because it helps us improve. So let's identify the reason that has caused your discomfort in the lack of communication. Thank you.
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Company details
Written by the company
Venta online de maderas elaboradas.
Contact info
Pol. Ind. la Estación. Camino a la Ermita de San Jorge sn, 46540, El Puig, Spain
- 960 00 20 15
- gestion@maderterraneo.com
- maderterraneo.com
3.7
Average
188 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very unhappy
I placed my order 10 days ago and have not been advised of a delivery date. I have also sent 2 emails asking foer more information but have not had the courtsey of a reply either.
January 17, 2025
Reply from Maderterraneo sl
Sorry about that. We have a system that automatically sends transport situation to customer but apparently it failed.
Great service
Great service, speaks perfect English as my Spanish is not so good, answered all my questions and responds instantly every time I messaged him. Also had some material left over which I could return. Highly recommend 👍.
May 2, 2024
Unprompted review
Reply from Maderterraneo sl
Thank you very much, it is easy to understand with clients who know to work with wood.
I hope you enjoy your decking terrace and we are at your disposal for any questions you may have in the future.
Very bad after sales customer service
They proceed with the installantion on time, as many time happens, there were some minor defects to correct. I have been 1 year after them to try to solve it withour result. Firstly they schedule a day for the works, then they cancelled, and after a couple of similar interations they don't even answer any more. Very bad after sales customer service.
May 25, 2023
Unprompted review
Great products and service
Products were delivered in time and perfect specifications. Price was also good.
February 19, 2023
Unprompted review
Reply from Maderterraneo sl
Thanks Patrick to trust on Maderterraneo, even though our countries are far away. Enjoy your ipe!!!
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