Mad Kicks Reviews 294

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

The staff are super friendly, and very accomidating, super helpful. They assisted me when I tried on 17 different sizes because i was not sure which one I wanted, or which size. Thank you Mad Ki... See more

Rated 5 out of 5 stars

We had a great time at mad kicks bluewaters-Dubai, but first we went to Al wasl branch, where the Sales Guy was very polite and helpful , he did not have the size of Yeezy my husband needed so he conf... See more

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with the impeccable customer service and extraordinary array of ultra-rare kicks and collectibles at MadKicks! Each visit to the blue waters branch feels like coming home, and my s... See more

Company replied

Rated 1 out of 5 stars

Horrible experience, first they don't accept debit or credit cards. There whole business is built off money laundering. The sales people feel like they just want to fight you. They promise you stuff t... See more

Company details

  1. Shoe Store

Written by the company

Satisfy all of your premium streetwear and sneaker needs with Mad Kicks. Whether you’re looking for the freshest and most hyped new release or an elusive classic, we’ve got you covered. All of our sneakers are genuine, brand new and unworn, ready for you to snap up and enjoy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

294 reviews

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Rated 5 out of 5 stars

Order process was seamless and straight…

Order process was seamless and straight forward, delivery time and speed exceeded my expectations and was delivered in advance. Thank you for your business and authentic products

August 9, 2023
Unprompted review
Mad Kicks logo

Reply from Mad Kicks

It was a pleasure serving you Marwan!

Rated 5 out of 5 stars

Great

Staff, service, and product are all great. They have my trust!

August 3, 2023
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Reply from Mad Kicks

We are honored Aliazi! We hope to see you soon!

Rated 5 out of 5 stars

Impressive service

Watch was delivered as mentioned on website. Straight forward process

August 16, 2023
Unprompted review
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Reply from Mad Kicks

🙏 🙏

Rated 1 out of 5 stars

Wrong size and doesn't match normal…

Wrong size and doesn't match normal size guide / scale

July 27, 2023
Mad Kicks logo

Reply from Mad Kicks

Hello Mohamed,

Thank you so much for taking the time to share your experience with Mad Kicks and I'm sorry to hear that it wasn't entirely positive.

We're glad that the concern has been resolved, and that you orders are successfully received.
Please let us know your concerns by contacting our Customer Support team at Info@madkicks.com. We are always happy to help!

Wishing you a lovely day

Rated 2 out of 5 stars

You let me pay tax … other websites…

You let me pay tax … other websites don’t

August 3, 2023
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Reply from Mad Kicks

Hi Abdulmohsen,

Thank you for sharing your thoughts with us.

I can assure you that now we have a separate website for our KSA clients. Kindly visit www.madkicks.sa for further information.

We do appreciate your business with us and should you require further clarification/support please do not hesitate our customer service team via Ksa@madkicks.com

Best wishes,

Rated 2 out of 5 stars

won't be ordering again

They sell original shoes, but mine came stained. They didn't compensate, replace or do anything to fix the problem so won't be ordering again

July 24, 2023
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Reply from Mad Kicks

Dear Barakah,

Thank you for taking the time to provide your feedback.

Mad Kicks is a consignment store, which means individuals bring in their own supply of products for us to sell on their behalf. Each and every item is authenticated and verified to be in new, unworn condition by our trained expert staff.

We offer a free return policy in case you are not satisfied with your purchase, however, once this time frame has elapsed we are not liable for any damages. Promotional items are also non-exchangeable items.

Thank you for your understanding.

Best Wishes,
Mad Kicks

Rated 4 out of 5 stars

Pricey

The product is pricey. triple from the original price from the Nike store.

July 17, 2023
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Reply from Mad Kicks

Mad Kicks is a consignment marketplace, which means that we sell items on behalf of other individuals. The final determination on price is made by the consignor, but we work with them to help price items competitively. Many factors to take into consideration that determine the given prices of the products such as our location influences the prices of the items for sale and many more. However, if you would have compared us to the other physical stores, you would have noticed that we hold the lowest prices in the UAE market and very well positioned internationally. Nevertheless, we are always doing our best to lower the prices as much as possible to make our products more affordable for everyone! We want you to know that you’re always welcome here at Mad Kicks and we’d love to have you back in order to transform your recent experience into a more positive one. Regards, Mad Kicks Team

Rated 3 out of 5 stars

Damage box

I purchased thru online the dunk low archaeo pink but i received a damage box

July 14, 2023
Mad Kicks logo

Reply from Mad Kicks

We are sorry for the inconvenience! We always make sure the items leave our store in a perfect condition. Damage might sometimes occur while in transit. Please accept our apologies.

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