Scam outfit .....Product cant be used on my computer. Refuse to allow a refund .Offerd me useless extentions on product ,use AI generated emails . Sets up to bait and click trap on customers... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This company is a scam!! They are thieves. They advertise as a free workout, then charge you a small fee to get a 4 week workout all while locking you into subs options and charging you immediately al... See more
Company replied
The website experience is misleading and predatory. No way to opt out of features and charges credit card either little or no warning. Request to remove services met with “standard policy” quotes. Do... See more
Company replied
This company refused me a refund, even though I requested it almost immediately after finding a sudden subscription was in place. They gave many excuses and extra free stuff to keep me interested. W... See more
Company replied
2.0
Poor
555 reviews
Replied to 99% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fraud case
On Trustpilot alone, 8000 users have reported being scammed using the same method. They just wanted their money back but received no compensation. No refunds, just empty promises. It's safe to assume that not a single one ever got their money back. And here on Trustpilot, only 8,000 victims have reported the scam.
My experience largely aligns with the other negative reviews. As soon as you provide your credit card number, the amount is charged twice, even though you didn't want this and objected. The positive reviews are likely fake, as there's usually only one review from the same person in their history.
Tip:
Avoid this provider.
Under no circumstances should you provide your credit card details.
If your card has already been charged, temporarily block it for online payments.
If I do manage to get my money back, I will, of course, update this review accordingly. Actually they denying that.
If the money is already on the scammer's account you don't have a chance to get it back!
Also read the warning from "Google help"! It classifies the operator as a fraudulent AI app.
Or search for the app with the addition of "fraud" in your search engine.
And the META group profits handsomely from the scams because it helpfully supplies the gangsters with victims on its platforms, who, in good faith, fall victim to Facebook, Instagram & Co. through deception.
April 16, 2026
Unprompted review
Daily reminder
It helps with awareness and daily habits. Still, it feels limited as a full lifestyle tool.
March 31, 2026
Unprompted review
Reply from Madmuscles App
Hello Eve! Thank you for sharing your feedback. We’re glad to hear that the app is helping you build awareness and improve daily habits.
We also appreciate your note regarding its limitations as a full lifestyle tool. MadMuscles is designed to support users with structured fitness guidance, habit building, and training plans, and we are continuously working on expanding and improving the experience to cover more aspects of a healthy lifestyle.
Your input is valuable and helps us understand where we can do better. If you have specific features or improvements in mind, feel free to share them with us at support@madmuscles.com.
Kind regards,
MadMuscles Team
A gang of crooks
This company is a gang of crooks and scammers. They set up a subscription without your consent, and takes a lot to unsubscribe. They charge the VAT to the payments, but they don't have a legal VAT number, thence unable to issue a legal invoice.
Como decimos en España, no hay bastante pan para tanto chorizo.
April 14, 2026
Unprompted review
Reply from Madmuscles App
Hello! We are sorry to hear about your concerns and that your experience has left such a negative impression.
We want to assure you that our company operates with high standards of transparency and does not employ any fraudulent practices. All information about prices and subscription terms is clearly displayed up until the moment of purchase so that the user can make an informed decision.
Please know that you can cancel your subscription at any time directly through your account on our website. If necessary, our support team is always ready to help and advise you on how to do this. Accept our apologies if the information was not clear enough for you.
We sincerely appreciate your feedback and are always ready to help resolve any misunderstandings or questions. Please contact us again at support@madmuscles.com for assistance.
Kind regards,
MadMuscles Team
Money taken from my account repeatedly with no account or service…
I don’t not have an app nor an account yet monies have been taken continually from my bank account. Having written to them several times I keep on getting the same stupid response- that my email does not match the one that they have and that they I have to give them my account and card details.
How many times have I explained to this Mad company that my email address has been the same for ages and that I do not have an account either them.
I have no proof. They want a copy of my card but I have already cancelled my card.
My bank said I need to reason with this company and only then will they intervene. I am so stressed and just do not know how to resolve this. At least 4 payments taken in past 4 weeks. This week for over £90. OVER and over I have told this company that I only use an iCloud email address. I do not have record of any order. Yet same old reply below. Scam . I have provided my email address. All bank account statements but they want my card details even though last card was cancelled.
Time for them to send me proof of my order. I have not received a single payment back. Liars
🥲
So today this support team have said that they have not heard from me and hence they will stop communications.
Is it possible in this day & age that a company called Mad Muscles respond to me on Ttrist pilot and pretend that I have not been communicating with their support team, have the gall to give me the email address here.
April 13, 2026
Unprompted review
Reply from Madmuscles App
Hello Anita, we are sincerely sorry to hear about your dissatisfaction and the problems you are dealing with. For the email address you provided us, we found one payment and have already processed it and returned it to you. We really want to help you and understand the situation. To do this, we need to have more information about your order. Please provide all the necessary information to this email address: support@madmuscles.com . We will do our best to help you.
Best wishes,
Mad Muscles Team
I was charged a total of €90 and I had…
I was charged a total of €90 and I had a hard time subscribing! Eventually I was released!!!
April 15, 2026
Unprompted review
I was thinking this app and program was…
I was thinking this app and program was a part of the exercise program for seniors with AARP as it was under their website. I downloaded the $15 four week program and within minutes realized it was not a part of AARP and I am not real techno saavy so I canceled the program and deleted the app within minutes.I contacted MadMuscles right away and got several emails back from “Stella”. Then after review of my request my refund I just received a was a denial. After reading other reviews I will keep my emails in the event they charge me more as they have others apparently. Seems pretty much like a scam. Good companies give refunds when requested within minutes of a mistaken purchase.
April 10, 2026
Unprompted review
Reply from Madmuscles App
Hello!
We’re truly sorry for the experience you had and for any confusion regarding the subscription. We also sincerely apologize that your previous communication with our support team did not meet your expectations. Your feedback and opinion are very important to us, and we truly value you taking the time to share your situation.
Please rest assured that we are not involved in any fraudulent schemes. We operate with full transparency on a subscription-based model, and all payment details are clearly shown before purchase. We always aim to provide clear information to avoid misunderstandings.
We’re also very sorry that your cancellation and refund request did not lead to the outcome you expected. This is not the experience we want for our users.
Please contact us again at support@madmuscles.com, and we will carefully review your case once more and do our best to find a fair solution for you. We are here to help and support you. 💙
Sincerely,
MadMuscles Team
Mind-body connection
These workouts taught me to listen to my body. It’s mindfulness and fitness in one.
March 31, 2026
Unprompted review
Reply from Madmuscles App
Hi Abby! 😊 Thank you so much for sharing your experience — we’re really happy to hear that the workouts are helping you build a stronger mind-body connection. 💪
It’s wonderful that you’re feeling more mindful and learning to listen to your body. That balance between movement and awareness is exactly what we aim for, and it’s amazing to see it working for you. Keep going — you’re doing great!
Best regards,
MadMuscles Team ❤️
Con artists once again took out plan for £11.99 for 4 weeks after that £47.99 so will have to cancel card why these people are allowed to get away with these cons I will never know
Con artists once again
April 13, 2026
Unprompted review
Reply from Madmuscles App
Hello, Evelyn! We are very sorry that you had this impression, but we want to assure you that our team has nothing to do with fraud, and all terms and conditions of auto-renewal of subscription and its cost are always indicated on the order screen, and we sincerely strive to help you, so please contact our support team support@madmuscles.com for assistance.
Poor Service
Tried to cancel numerous times. The last time they sent me an email their volume was too high and they couldn’t cancel for me. They told me I had to do it.
October 30, 2025
Unprompted review
Reply from Madmuscles App
Hello, Catherine! We are very sorry that you are experiencing difficulties, however we sincerely want to help you understand this situation and provide the necessary instructions, so that we can thoroughly investigate your case and help, please contact our support team at support@madmuscles.com for assistance.
Do NOT download or subscribe.
Mad muscle will bill your credit card and fight the charge and will tie you up in a loop. Do NOT sign up for anything. Just don't do it.
Why did they flag my post? It's all truth and they know it. It's their business tactics that should be flagged. Do customers right and there won't be so much negativity surrounding your company.
April 11, 2026
Unprompted review
Reply from Madmuscles App
Hello Isaac! We are very sorry that you had such a negative experience, however we want to assure you that our team has nothing to do with fraud, and all subscription terms and conditions are transparent and displayed before confirming the order, and we sincerely strive to help you understand this situation and provide the necessary clarifications, so that we can check your account details and find a solution, please contact our support team for assistance.
Progress that feels good
I’ve stopped comparing myself to others. The app helps me focus on my own journey. My energy and confidence are back, and I feel great every day.
April 12, 2026
Unprompted review
Reply from Madmuscles App
Hi Mary! We’re so proud to support your fitness goals. Thanks for being part of our community!
No pressure, just progress
The approach is gentle but powerful. It doesn’t push too hard. Yet I keep improving every week, that’s the magic.
April 11, 2026
Unprompted review
Reply from Madmuscles App
Hello George! Thank you so much for your feedback! We’re really happy to hear you’re enjoying the balanced approach and noticing steady progress each week. That consistency is exactly what we aim for. Keep going — you’re doing amazing!
Kind regards,
MadMuscles Team
I never feel judged here
I never feel judged here. The tone of the app is warm and supportive. Even on lazy days, I still show up, that consistency matters.
March 27, 2026
Unprompted review
Reply from Madmuscles App
Hi Frank, thank you for your kind words! We're so happy to hear our app feels warm and supportive, and that you keep showing up—even on those lazy days. Your consistency truly inspires us. Keep going, we're here with you every step of the way! 🌟
“1 star
“1 star. Mad Muscles charged me for a subscription I did not clearly agree to. The advertised price was not the final price, and I had issues with auto-renewal/refund. Very misleading billing and poor customer support. I would not recommend.”
April 8, 2026
Unprompted review
Reply from Madmuscles App
Hello Radu!
Thank you for sharing your feedback. We are genuinely sorry to hear that you feel misled about our subscription price and renewal process. This is certainly not the experience we want for our users.
We strive for full transparency in billing. All information regarding the user's prices, payments, and subscriptions is provided in advance in an invoice letter. However, we understand that misunderstandings can occur, and we would like to consider your specific case immediately because we take your concerns very seriously.
Please contact our support team at the email address support@madmuscles.com associated with your account. We want to investigate costs, clarify subscription terms, and find a fair solution to your problem. We look forward to your letter soon!
Best wishes,
MadMuscles Team
Motivation that feels good
What I really like is the tone. It’s not aggressive, fake, or overly motivational. It feels warm and human, which actually makes me want to keep showing up consistently.
March 17, 2026
Unprompted review
Reply from Madmuscles App
Hi Aimee! Thank you for the review! We are happy that you enjoy your workouts! Keep going!
DO NOT USE THIS!!!
DO NOT USE THIS!!!! THEY RE SCAMMERS!!
Absolutely appalling. Requests for money from my account does not stop! I have had to let my bank know not to pay this!!
April 3, 2026
Unprompted review
Reply from Madmuscles App
Hello Josephine! We sincerely apologize for the experience you had with our app.
We are sorry that you encountered this situation. However, we want to assure you that we operate with honesty and transparency in all our processes. This is a very important aspect for us. We always inform users that we operate on a subscription model, meaning that our services are provided on the basis of regular payments. After canceling your subscription through our website, no further charges should occur. To cancel your subscription, we must receive a request 24 hours before the renewal date. Please accept our sincere apologies if any information was unclear in your case.
Our support agents always adhere to company policies and strive to offer the best solution to any situation within those policies. The policy is also available for review before making a purchase. Please accept our sincere apologies if any information in your case was unclear.
We greatly appreciate your feedback, so it is important for us to understand your situation. Please write to us at support@madmuscles.com and we will try to resolve your issue as quickly as possible.
Sincerely,
MadMuscles Team
They have been charging me £35 each…
They have been charging me £35 each month without a single email notification.
I had even uninstalled the app from my phone!
There is not even a dedicated billing section in their app!!!They hide it in the "Help" section FCOL
April 2, 2026
Unprompted review
Reply from Madmuscles App
Hello! We are very sorry that you have any concerns, but we would like to note that deleting the app does not automatically cancel your subscription, and the renewal terms are always specified during registration, so please contact our support team for assistance and verification.
They are a scam organisation
They are a scam organisation. They entrap you into ongoing subscriptions that you don't realise. I tried to cancel within 10 minutes and they would not oblige.
I recommend you keep away from them completely because they are a scam organisation
After all the entrapment to lock me into ongoing subscriptions I wanted nothing to do with the organisation. But they would not cancel and refund me. You honestly don't know what they have locked you into because their arrangements are so confusing
April 2, 2026
Unprompted review
Reply from Madmuscles App
Hello Peter!
We sincerely apologize for the frustration and confusion you experienced with our service. We understand how upsetting it can feel to encounter unexpected subscription charges, especially when you tried to cancel shortly after signing up.
Please know that we are committed to operating with honesty and transparency. Our services are subscription-based, and any additional options are entirely optional, with the opportunity to accept or decline them during the sign-up process. We regret if any part of this process was unclear or caused confusion in your case.
Our support team always strives to follow company policies while helping users resolve any issues. We truly value your feedback, as it highlights areas where we need to improve communication and clarity.
We would like the opportunity to assist you directly. Please contact us at support@madmuscles.com, and we will do our best to resolve your issue promptly.
Sincerely,
MadMuscles Team
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