Madourie & Co Reviews 8

Good quality supplier with authentic and well priced cosmetic supplies.
Highly recommend.

I have become a long time customer of their's and I can say the people here are good.
I speak to them whenever I need clarity and it gets sorted. Product arrive with top notch packaging. I should have known them earlier to be honest.

I previously left a review sharing my honest experience, which I have evidence to support. After posting it, the owner contacted me on WhatsApp asking me to remove the review. He mentioned wanting to resolve the situation and offered compensation but did not specify what that compensation would be, only saying that they had plenty of products and could offer discounts.

During the conversation, he tried to delegitimize me as a customer and even called me a “Karen.” He then wrote, word for word:

“Anyway we made 100k a month for 3 months in a row now.”
“If you don’t remove the review.”
“Good luck.”

Taken together, those lines read as a thinly veiled threat — a boast of financial clout immediately followed by an ominous warning. It felt like an attempt to bully me into silence and implied that they could and would use their resources against anyone who spoke out. This was intimidating, aggressive, and entirely inappropriate. Is this really the way this company deals with customers?

By the way, i have evidence to support my claims.

I’ve placed multiple orders with this company and, as far as I’m aware, the products are good quality. However, my overall experience has been extremely disappointing due to their customer service and order management.

I placed five orders, and only three were actually delivered — but even those had mistakes:
• First order arrived 20 units short.
• Second order arrived with 70 units extra (which I returned).
• Third order arrived 8 units short and over a month late.

Orders 4 and 5 (placed in July) were never delivered at all. While delays can be understandable, the real issue was the company’s false promises and inconsistent communication.

A major problem was that they would say one thing via text and later go back on their word, blaming “miscommunication.” For example, they confirmed I’d receive a 50% refund for both orders 3 and 4 if not delivered on time, but when the time came, they only honored the 50% for order 4 and refused it for order 3. Even the 50% refund they did issue was later referred to as a “deposit” — in September, they claimed I had to pay it back once I received the goods, despite the fact that I never received them. They then insisted I already had the goods (which I repeatedly stated I did not), ignored my responses, and even threatened legal action — only to later discover they had targeted the wrong person.

I also had a phone call with the owner, Tyrell, which turned into a prolonged back-and-forth. He repeatedly interrupted me, failed to address my concerns, raised his voice, and boasted about his company’s success (VAT registration, large order numbers, etc.) instead of focusing on resolving the issue. Only after this back-and-forth did they acknowledge the mistake and apologize.

When I tried to resolve the situation, they repeatedly cited their “trust policy” (keeping 20% if a product is cancelled) but ignored the fact that under the Consumer Rights Act, customers are entitled to a refund if products aren’t delivered within the agreed timeframe.

The company also appeared to have no proper tracking of customer orders, which caused confusion about the deposit for order 5, as well as refunds and deliveries.

To be fair, despite all these issues with orders 3 and 4, we eventually reached an agreement: they applied a 50% refund on order 4 (which they later treated as a deposit in September) and provided a £200 discount on order 3. They eventually issued remaining refund for order 4 & 5 however this was 2 months later. As part of the compensation, they also presented a product at a “discounted” price, failing to realise I had already paid a deposit for this product a month earlier (order 5). However, the additional compensation they promised in September was never provided, and the entire process involved weeks of chasing and back-and-forth communication.

To be clear: as far as I’m aware their products are good quality, but their customer service, order tracking, and communication are chaotic; they regularly go back on their own promises; and the way they handle customer complaints is unprofessional. This review is an honest reflection of my experience, and I have evidence to support everything stated above.

I am aware products sold by this vendor have been taken illegally and a fraud investigation is being pursued.
I WOULD NOT RECOMMEND.

Terrible experience, The products are poor quality, cheap packaging, and nothing like the advertised photos. Customer service was just as bad: extremely slow to respond. Save your money—there are far better and more trustworthy brands out there. If I could give no stars I would.

This company is using stolen products. The owner is liar and a conman. He is under investigation for fraud.

Beware Everyone he is notoriously known for selling fake products. I can't advise people enough to stay away from this scammer!!

Great priced offers - arrived well packaged and on time. Good communication with the staff