Incredible drop protection for size. Included Screen Protector and installation kit. Don't waste your money on Apple cases. MagBak is so much better in every way yet retains all the apple charging fe... See more
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Review summary
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I was a little skeptical about this product because of Tesla‘s poor chargers, but these guys have a great product makes sitting in the car using FaceTime so much easier than the stock chargers. The du... See more
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The case is a well thought out product. I have the elite case for an iPhone 17 Pro. It provides great protection and usability. The finger loop, kickstand, and magnetic back are frequently used from t... See more
Company replied
Excellent quality products. There is a lot of care put into the quality of what they sell. I personally got the Elite phone case & 3 in 1 phone stand and couldn't be happier. There was an initial is... See more
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Company details
Written by the company
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Contact info
719 S Los Angeles St, 90014, Los Angeles, United States
- info@1lss.com
- magbak.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very responsive when asked a question…
Very responsive when asked a question and stands behind their product and replacements.
I love their cases and when mine broke I reached out and they corrected the problem in a timely manner! 🥰
April 28, 2026
Unprompted review
Reply from MagBak
Hey Becky,
This really means a lot and thank you for sharing it. Being quick to respond and standing behind what we make is something we take seriously, so it’s great to hear that it came through on your end.
Sorry your case gave out. That’s never a great moment but I’m really glad we could turn it around quickly and get things sorted without any hassle.
Appreciate you sticking with us 🥰
MagBak Team
I got the Galaxy S25 ultra case
I got the Galaxy S25 ultra case, and it's the best case I've ever owned!!! The Quality of build is amazing, the pinky pillow is an awesome touch, you never knew u NEEDED. The screen protector installation is flawless, as well as the lens protector's. I also got a wireless,charging, car mount from them, that is really great too. The customer support...... Dude sends u a personal thank you email, when u purchase..... I had a slight shipping damage issue, and they were quick to get a replacement out to me, no questions asked. They believe in their product, and it shows! You can't go wrong... The case is rock solid!
February 1, 2026
Unprompted review
Reply from MagBak
Hey Chris,
This one was a fun read, thank you for sharing it! We’re thrilled to hear your Galaxy S25 Ultra case is hitting all the right notes. That pinky pillow really does sneak up on you, right? One minute it’s “what’s this?” and the next it’s “I can’t live without it.” 😄
Glad the screen and lens protector installs went smoothly too—that’s exactly the kind of hassle-free experience we aim for. And it’s awesome to hear the car mount is pulling its weight as well.
Really appreciate you calling out the support experience. Shipping issues are never ideal, but getting you sorted quickly (and without a bunch of back-and-forth) is how it should be.
Thanks again for the review!
MagBak Team
I had an issue with my phone case and…
I had an issue with my phone case and customer service handled the replacement without any problems. That being said, this is by far the best case I’ve owned. It protects my phone well…I’ve dropped it getting out of my truck several times and haven’t had a single crack. Thank you for the great product and excellent customer service, always on point.
April 23, 2026
Unprompted review
Reply from MagBak
Hi there,
Sounds like your case has been through a few “truck exit tests” and held its ground, exactly what we like to hear.
I’m really glad the replacement process was smooth and that the case is doing its job, keeping your phone safe. That’s what it’s built for.
We’ve always got your back with our one-year warranty, so you’re covered if anything comes up. Thanks a ton for the kind words!
MagBak Team
Great products, even better customer service!
Great products, repeat customer, with the best customer service!
April 28, 2026
Unprompted review
Reply from MagBak
Hi Chad,
Now that’s a combo we’re proud of, great products and even better support. Glad we’ve earned a repeat spot with you 😊
Really appreciate you sticking with us!
MagBak Team
The awesome quality and design of…
The awesome quality and design of MagBak case are equally impressive as their outstanding customer service. Their response and resolutions are immediate.
April 27, 2026
Unprompted review
Reply from MagBak
Hey Jamal,
Thank you so much for the awesome words! Honestly, our product quality and customer service are always competing to see which one impresses people more, but somehow it always ends in a tie 😉
Reviews like yours keep us going and we truly appreciate it!
MagBak Team
10/10 Recommend
Wonderful company! Great phone case, great quality. Haven't had any problems at all with the case. Easy to use screen protecter as well. The fact that you can mix and match the accessories on it makes it super fun too! Best part about MagBak is their customer service! I lost the pinky piece on the case and they got back to me in a very timely manner and are sending me a replacement with 0 questions asked.
April 26, 2026
Unprompted review
Reply from MagBak
Hey Anna,
10/10… we’ll take that all day 😄
Really glad everything’s been smooth and that you’re enjoying the flexibility with the accessories, that’s a fun part of the experience for sure. And of course, happy we could quickly get that pinky pillow sorted for you. That’s exactly how it should be. And we know once you get used to the pinky pillow you can't go back 😉
Appreciate you taking the time to share this, it means a lot.
MagBak Team
I bought my second Magbak case
I bought my second Magbak case, and there's a reason why this is my second case. It's the best. I've dropped the case a couple times, and my phone is still in perfect condition. So if you want slim protection, this case is for you. Also, the ability to attach this case to any metal surface comes in handy in so many situations you wouldn't even realize until you actually own it. At the gym, on the stove overhead while cooking, on the fridge etc etc... and not to mention the case just aesthetically looks very sleek and cool, and the feel in hand is very nice with that mild rubbery texture for a little extra grip. If you're on the face about buying a phone case from Magbak, get off the fence and just buy one and see for yourself. Don't trust my word, just buy it and trust your own judgement.
April 26, 2026
Unprompted review
Reply from MagBak
Hey Jo,
Second MagBak case… that tells the story better than we ever could 😄
Really glad it’s been doing its job and keeping your phone safe while still staying slim and easy to use. That’s exactly what we’re going for.
Appreciate you taking the time to share this and for coming back for another one.
MagBak Team
Best phone case ever!
I’ve had Magbak cases on three different iPhones now, and I won’t switch to anything else. I use my phone every day around the farm, and this case just makes life easier. The built-in magnets are incredibly strong. I can slap my phone right onto the frame of a tractor or inside the cab and it stays put. No need for bulky phone holders or mounts on the windows. It’s reliable, and built for real world use. If you’re working in equipment or on the go a lot, this case is a game changer.
March 26, 2026
Unprompted review
Reply from MagBak
Hey Lee,
Three iPhones later and we’re still your go-to, that says a lot.
Also, using the magnets on a tractor is exactly the kind of real-world use we had in mind, no mounts, no fuss, just slap it on and get back to work. Love that it’s making your day-to-day a bit easier out there.
Appreciate you sharing this and for sticking with us!
MagBak Team
They put the customer first!
Amazing customer service and really felt prioritized! They know what it means to make and keep a customer happy thank you!
April 25, 2026
Unprompted review
Reply from MagBak
Hey Josue,
Now this is the kind of review we love, short, sweet, and straight to the point. Putting customers first isn’t just a line for us, it’s the whole playbook.
Really glad you felt prioritized, that’s exactly how it should be.
Appreciate you being here and for the kind words!
MagBak Team
Magbak has been a wonderful company …
Magbak has been a wonderful company to do business with. They have answered every inquiry with kindness, respect, and solutions! I will continue to do business with magbak for this reason. Alot of companies don't care about costumer service these days and MagBak does. They've earned my loyalty and recommendation. I love the phone cases and screen/ camera protectors. I highly recommend Magbak
April 25, 2026
Unprompted review
Reply from MagBak
Hey Janice,
This was such a great read and we appreciated it. Hearing that every interaction felt kind, respectful, and solution-focused is exactly what we aim for, so it means a lot to see that come through on your end.
Also love that you called out both the cases and the screen/camera protectors, sounds like you’ve got the full setup dialed in. We’ll make sure to keep earning that loyalty (no pressure, right?).
Thanks again for the recommendation and for choosing MagBak.
MagBak Team
Amazing Customer Service
I had an issue with my case and reached out to MagBak to express my concerns. They took the time to communicate with me and resolved my issues promptly. I will highly recommend this company and will continue to do business with them!
April 25, 2026
Unprompted review
Reply from MagBak
Hey Joe,
Really appreciate you taking the time to share this and glad the team could step in, listen, and get things sorted quickly for you.
Thanks for the recommendation and for sticking with us!
MagBak Team
Reply from MagBak
Hey Jonathan,
We’ll take “nothing to say” as a very good thing 😄
Really appreciate the support!
MagBak Team
Outstanding customer support and quick…
Outstanding customer support and quick to reply and resolve issues.
April 21, 2026
Unprompted review
Reply from MagBak
Hey Kit,
Really glad to hear the team was able to get back to you quickly and sort things out without any hassle.
Appreciate you taking the time to share this!
MagBak Team
Had an issue with my case
Had an issue with my case, and they were so easy to talk to, love their product! Was surprised to see it came with a screen protector, case is great! Would definitely recommend.
April 26, 2026
Unprompted review
Reply from MagBak
Hey Sacha,
Really glad you reached out to us and it’s great to hear the team made things easy and got everything sorted without any hassle.
Also love that the screen protector caught you by surprise 😄 always nice to have that extra bit of protection built in.
Appreciate you sharing the love for both the case and the experience and even more for the recommendation.
Thanks for taking the time to write this!
MagBak Team
I emailed support looking for a…
I emailed support looking for a replacement part that isn’t available on their website. They were very receptive and decided to send me it free of charge. How awesome! I will be sending whoever I can to the Magbak site if they need any phone cases or accessories.
April 15, 2026
Unprompted review
Reply from MagBak
Hey Matt,
Really appreciate you reaching out to us about that.
Glad the team could step in and get that sorted for you without any hassle. That’s exactly how we like to handle things when we can.
And sending people our way? That’s the highest compliment we could ask for, we won’t take that lightly.
Thanks again for sharing this!
MagBak Team
Magbak elite case for iphone 16 pro
Magbak elite case for iphone 16 pro. Excellent product and support is top notch. Any time I've had an issue, they are always responsive and provide a quick resolution.
April 23, 2026
Unprompted review
Reply from MagBak
Hey Josh,
Really appreciate you sticking with us and giving us the chance to help whenever something came up, that kind of ongoing trust means a lot.
Glad to hear the Elite case is holding up the way it should, and even better that the team’s been able to get things sorted quickly when needed. That’s exactly the experience we aim for.
Thanks for taking the time to share this. It means a lot to the whole team.
MagBak Team
I love the case and the new design
I love the case and the new design, customer service it’s amazing and the company makes sure that the product meets your expectations. I will definitely keep using there cases! I have been using magbak for around 6 years no other case has been this amazing
April 23, 2026
Unprompted review
Reply from MagBak
Hey Genaro,
Reading this made our day, 6 years is an incredible run. Really glad the new design is hitting the mark and still delivering the experience you’ve come to expect from us.
It also means a lot to hear the support team has been there for you along the way. That consistency matters just as much as the product itself.
Appreciate you sticking with us and trusting us all this time.
MagBak Team
Excellent customer service
Love their cases and the customer support is excellent! I've had a couple small pieces break and they have always been quick to send replacements! 10/10 would recommend
April 23, 2026
Unprompted review
Reply from MagBak
Hey Alex,
This is awesome to hear, really appreciate you sticking with us. Glad the cases have been treating you well and that the team has been quick to get those replacement parts out whenever needed.
That’s exactly how it should work, simple and hassle-free.
Thanks a ton for the recommendation!
MagBak Team
Had an issue with a sanitizer but the team at Magbak resolved it very quickly! They respond fast and was able to ship out a replacement immediately. Amazing customer service!
Had an issue with a sanitizer but the team at Magbak
April 22, 2026
Unprompted review
Reply from MagBak
Hey Chris,
Really appreciate you sharing this. Glad the team was able to jump in quickly, respond fast, and get a replacement on the way without any back and forth.
Thanks again for the awesome words and for giving us the chance to make it right.
MagBak Team
Customer service and products are high quality!
The products are high quality! The magnets hold my 17 pro firmly on any metal surface. To boot, the customer service team is amazing also.
April 16, 2026
Unprompted review
Reply from MagBak
Hey Case,
This was a great one to read, thank you for taking the time to share it. Really glad to hear the magnets are doing exactly what they’re supposed to and keeping your 17 Pro locked in wherever you need it. That’s the kind of confidence we design for.
Also appreciate the shoutout to the team. We put a lot into both the product and the support behind it, so it means a lot when both stand out.
Thanks again for the support!
MagBak Team
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