Radio silence re refund request
I have used this brand previously and on both occassion received beautiful high quality items- I was a happy customer.
My third purchase was the Adalynn bracelet, upon arrival I noted it was too small for my use. As I thought from the pictures the bracelet was hinged.
I read the returns policy which seemed to be with reference to head wear pieces. I sent an email on 11 March 2025 to check the bracelet could be returned. No response was received and being conscious of the time period to make a return. I sent the braclet back via tracked delivery on 13 March 2025. Royal Mail confirmed the bracelet was received at the return address on 14 March 2025.
I sent an email on 18 March 2025 for an update and again on 02 April 2025.
I have received no response and/or refund.
I am disappointed with the level of service.





