Im a new customer, i only made a deposit of £10 and got 4 bonuses! 2 on big bass and 2 on the panda game... something fury? Anyway i won over £300 in the end! The company cant control the spins. Sorry... See more
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Magical joke 🤣🤣🤣 This casino is now how put blood pressure Nothing works probably I'm regretting with one welcome bonus Riceve dyfret of course more crrrrrap bonus If I'm complaining s... See more
Having read the previous negative reviews I falsely believed this would have been down to individuals losing financially from this gambling website. I was wrong. I urge you please not to spend any mon... See more
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Nothing magical about this site false advertising and got more chance of winning lottery every time you put it on. Like how they respond to good reviews but don't respond to bad reviews probably getti... See more
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About Magical Vegas
Written by the company
Welcome to Magical Vegas Baby! Our Mega-Online Casino never sleeps, we are open 24/7 serving you with a larger than life online gaming entertainment! Magical Vegas is all about the superlatives - our site hosts the hottest online slots, adrenaline-racing live casino games, and table and card games from industry-leading providers including NetEnt, Novamatic, Microgaming and Scientific Games all in the palm of your hand! We’ll spoil you with a welcome bundle to get your heart racing!
Our players' satisfaction is what matters to us! That’s why we have a special loyalty program in place for our regular players. Expect to be rewarded for your loyalty with the best loyalty perks. Our players are pampered with special promotions, bonuses, events and gifts.
Magical Vegas is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we are licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134.
Contact info
1.6
Bad
211 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Sign up mishap promptly rectified by support
Following a slight mishap in my sign up with the intention of receiving 20 free spins I used the Magical Vegas live chat support feature and was introduced to Thomas. Thomas was very helpful and explained why he believed i did not receive the sign up offer spins. Seeing my disappointment Thomas was kind enough to offer a £10 bonus on behalf of the house which was a kind enough gesture as i was expecting to just receive the 20 free spins. The wagering requirements were explained and i parted the conversation a satisfied new member of Magical Vegas.
October 23, 2020
Unprompted review
Reply from Magical Vegas
Hi Sam,
Thank you for your positive comments about the customer service you received from Thomas, and for taking the time to review Magical Vegas!
We’re very happy to hear that we have been able to resolve your Welcome Bonus issue and hope that you continue to enjoy playing with Magical Vegas.
Kind regards,
Stephanie
Magical Vegas Team
Magical experience from Magical Vegas
Received a flyer from magical Vegas through the post. It was for a free £10 to play certain games in the casino. Within those certain games there was a lot I liked and the wagering requirement was x20 which I thought was very generous. I enjoyed playing the games but on my iPad I did have problems with being logged out every so often and the games freezing. I did get very lucky and won £500. I was a little disappointed that I did not see myself win the £500 as the game froze and when I restarted the game the bonus was over and just showed me what I had won. I completed the wagering requirement and withdrew what I has won, customer services were excellent and paid me my winnings within 24hrs of me requesting. Excellent service, Thankyou.
September 28, 2020
Unprompted review
Reply from Magical Vegas
Hi,
Thank you for taking the time to review Magical Vegas and congratulations on the win!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Magical Vegas.
Kind regards,
Nicole
Magical Vegas Team
Fabulous site
I have been with Magical Vegas for while now. I can honestly say its one of my favorite websites. I don't always win but usually get enough give and take to make it fun and last a while. They have verified my documentation quickly and withdrawals now are received within 10 minutes to paypal or within 48 hours to my bank account. Only spoke to customer service once when I couldn't undo my withdrawal (before I knew that's how it works now!) and they very politely explained it to me so I didnt feel like an idiot :).
Huge selection of games, lists new one separately, so you can give them a go. Every so often I get a cash bonus too.
Give them a go.
September 9, 2020
Unprompted review
Reply from Magical Vegas
Hi Lynette,
Thank you for your positive review and for taking the time to review Magical Vegas!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Magical Vegas.
Kind regards,
Magical Vegas Team
Very helpful staff
July 7, 2020
Unprompted review
Reply from Magical Vegas
Hi Colin,
Thank you for your positive review and for taking the time to review Magical Vegas!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Magical Vegas.
Kind regards,
Magical Vegas Team
Excellent and professional knowledge…
Excellent and professional knowledge customer not taking long to get resolved and very friendly.
June 29, 2020
Unprompted review
Reply from Magical Vegas
Hi Nancy,
Thank you for your positive review and for taking the time to review Magical Vegas!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Magical Vegas.
Kind regards,
Magical Vegas Team
5 star reviews are obviously fake as…
5 star reviews are obviously fake as they are only going on about customer service chat blah blah. But i don't blaim them for reviewing themselves as it is rubbish. Not one bonus waste of time and money And yes you don't always win i know that but this site is shockingly bad.
June 1, 2020
Unprompted review
Reply from Magical Vegas
Hi,
We are sorry to hear of your dissatisfaction with our games.
Although we understand your concerns and frustrations regarding your game play, we can assure you that all our games are fair and unbiased. We use advanced “Random Number Generators” (RNGs) to determine results and to make sure that all games have a truly random outcome. In addition to this, our games are constantly tested and regulated by an independent authority to ensure fairness at all times. We are able to explain this in more detail or answer any questions that you may have if you contact our Customer Service Team.
If you would like us to investigate this matter further, can you please contact our support team on the following link: https://www.magicalvegas.com/support/
We look forward to hearing from you.
Kind regards,
Magical Vegas Team
Really helpful chat with Laura
Really helpful chat with Laura. I didnt have a big win so cant take her out for a chinese hahah
May 29, 2020
Unprompted review
Reply from Magical Vegas
Hi Nick,
Thank you for your positive review and for taking the time to review Magical Vegas!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Magical Vegas.
Kind regards,
Magical Vegas Team
Really helpful agent
Really helpful agent. Quick and efficient in sorting my problem
April 2, 2020
Unprompted review
Reply from Magical Vegas
Hi Meralyn,
Thank you for the amazing feedback!
We love hearing great comments on our Support Team and hope that we will continue to meet your expectations!
We will always strive to make sure that your experience with us is World Class.
Thank you for taking the time to show your appreciation.
Stay safe!
Kind Regards
Magical Vegas Team
I've just had a chat with Laura and she…
I've just had a chat with Laura and she was lovely and very helpful.. keep up the great work Laura 😊
March 26, 2020
Unprompted review
Reply from Magical Vegas
Hi Andrea,
We’ll definitely make sure Laura gets a big tap on the back and we are sure she will be over the moon with your amazing comment!
Thank you very much for showing your appreciation.
We look forward to seeing you online enjoying your favourite games.
Stay safe!
Kind Regards
Magical Vegas Team
Hit a fat win on bonanza
Hit a fat win on bonanza. Brilliant customer service. Very helpful and straight forward. No beating around the Bush, Thomas sorted my issue quickly.
March 20, 2020
Unprompted review
Reply from Magical Vegas
Hi Tommy,
We’re so happy luck was on your side!
Any plans on how you are spending your winnings? Maybe a treat for yourself?
We are glad that we managed to make you even happier by providing you with excellent gaming and customer service experience.
We will be sure to give Thomas a big thumbs up on your behalf.
Stay safe!
Warm Regards
Magical Vegas Team
Very helpfull and friendly
Very helpfull and friendly, but professional help. Very patience with my dumb questions lol
March 7, 2020
Unprompted review
Reply from Magical Vegas
Hi Cheryl,
You just made our day!
Thank you for the great comment and always be sure that we are ever ready to assist with any queries you may have.
The name of our game is excellence and we’re glad to see that you are happy with the help or customer service team provided you.
Don’t hesitate to get back to us for anything you need help with.
Stay safe!
Warm Regards
Magical Vegas Team
Jordan was very helpfull and dealt with…
Jordan was very helpfull and dealt with my enquiry
March 1, 2020
Unprompted review
Reply from Magical Vegas
Hi Sarah,
Jordan will be one happy person with this comment you left for him!
We’re glad Jordan left his mark and we’ll be sure to get him a star for your appreciation.
Please come back anytime you need help.
Stay Safe!
Warm Regards
Magical Vegas Team
Customer Review
Summer was amazing when helping me deal with an issue on my account. 10/10!
February 28, 2020
Unprompted review
Reply from Magical Vegas
Hi Jenny,
Your comment is very much appreciated!
Summer’s interaction with you embodies our commitment to world class customer service.
We’re so happy she brought some sunshine to your day!
We’ll give her a big tap on her back for your appreciation and hope to see you soon.
Stay Safe!
Warm Regards
Magical Vegas Team
Summer was very helpful and very…
Summer was very helpful and very pleasant. My issue was sorted in a matter if seconds.
February 27, 2020
Unprompted review
Reply from Magical Vegas
Hi Bronagh,
Thank you for the amazing feeback!
Summer is truly our sunshine straight from our customer service team!
We could not be happier that she lived up to your expectations.
Please do not hesitate to come back to us anytime you need to.
Stay Safe!
Warm Regards
Magical Vegas Team
I would like to say a big thank you to…
I would like to say a big thank you to Shaun who assisted me in registering my new card quickly and efficiently through live chat service. He provided me with all the information I needed to verify my account.
February 9, 2020
Unprompted review
Reply from Magical Vegas
Hello Katie,
Such a lovely comment that makes our day brighter. Not to mention the spark in Shaun's eyes when he read your review.
Indeed, striving to always be up to our customers' expectations, it definitely bring a sense of pride to know you were highly satisfied with the assistance provided.
As always Katie, should you require any assistance, do not hesitate to contact us back.
Until then, if that would be of any interest to you, we currently have the below ongoing offer which can make your time on the site even more fun!
https://www.magicalvegas.com/promotions/shangri-la-cluster/
Good luck on your favourite games Katie!
Regards,
Magical Vegas Team
Dave in custody support is an absolute…
Dave in custody support is an absolute angel. So polite and helpful and an asset to your team (who are all brilliant may I add), let's hope I get to speak to the lovely Dave everytime!
February 4, 2020
Unprompted review
Reply from Magical Vegas
Hello Megan,
Reading your comments, we are really at lost of words to describe Dave's proud reaction upon hearing about your 5 stars review, not to mention the team's bright smiles this Monday.
Indeed, nothing better to kick start our week than a satisfied customer.
As always Megan, do not hesitate to contact us back whenever you require help. On this note Megan, aiming at making your experience even more fun, you might be interested in the below offer which ends soon!
https://www.magicalvegas.com/promotions/shangri-la-cluster/
Until we speak again, we wish you all the best of luck!
Regards,
Magical Vegas Team
Thanks
Jordan....... "Your simply awesome my friend... Keep doing an awesome job and to all the team aswell" #MagicalPeople #MakeyourchoiceaMagicalone
February 2, 2020
Unprompted review
Reply from Magical Vegas
Hello Gazza,
Such a pleasure today reading how happy you are with our services!
Our Team was very happy hearing about your review, not to mention how ecstatic they were, talking about how you always have such positive words when interacting on Live Help.
As always, keep the honest feedback coming as they definitely help us better our services and learn more about your gaming preferences.
We also seize this opportunity to let you in about our ongoing offer ending soon:
https://www.magicalvegas.com/promotions/shangri-la-cluster/
We indeed hope it brings you even more luck and fun!
Any assistance you may require, as always, run to our 24/7 Live Help Team.
Regards,
Magical Vegas Team
I spent some time with Owen on chat…
I spent some time with Owen on chat today and he's been more helpful than every other live chat agent I've talked to combined. Honestly, this guy should be making sure everyone else is doing what he's doing. Genuinely helping & caring for the customer and trying their best to solve their issues. Unreal. Would def go for a pint with him too.
January 29, 2020
Unprompted review
Reply from Magical Vegas
Hi there Eilis!
Hope you are doing well. We definitely are enjoying our Monday after reading your 5-Stars comment. Nothing better than reading your satisfaction after enjoying our services.
Owen has also been informed of your comment and is totally over the moon about it.
As always, Magical Vegas strives as much as possible to provide you with the best service ever. Speaking of which, we currently have an offer which might spike your interest:
https://www.magicalvegas.com/promotions/shangri-la-cluster/
Enjoy and make the games even more fun!
Eilis, any issue you encounter or information you require, do not hesitate to contact us back.
Sending you the best of luck on the games, enjoy your week :)
Regards,
Magical Vegas Team
Top up for the fist time tonight didn’t…
Top up for the fist time tonight didn’t receive any bonus also there game are very slow and not very good they call them spin it’s a big joke lol crap site
January 10, 2020
Unprompted review
Reply from Magical Vegas
Hello Tracy,
Thank you for taking the time in writing to Magical Vegas.
We are truly sorry to hear you haven't much enjoyed your experience on our site.
We would much appreciate if you could contact our Support Team via any of the below portals in view of enabling them to review your account accordingly and see how your experience can be enhanced.
Email: support@magicalvegas.com
Phone Number: 0800 279 7342 (Toll Free)
Landline: 0203 770 7188 (Landline)
Regards,
Magical Vegas Team
Thomas was a great help when i spoke…
Thomas was a great help when i spoke with the support team. Extremely polite and resolved my problem extremely quickly.
December 31, 2019
Unprompted review
Reply from Magical Vegas
Dear Dominic,
Hope you are doing well and that you are enjoying your time on the site.
Thank you for this amazing feedback.
Customer satisfaction is amongst one of our priorities and from the feedback you sent, we can note that our Customer Service has met your expectations and this brings us a lot of pleasure.
Thank you again for your comments and wishing you a nice evening ahead.
Regards,
Magical Vegas Team
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