MagicboltReviews 

Looks great, but its horrible quality, and the company won't support it

I purchase a magic bolt on Jan 29th. I got it feb 24. It worked for about 3 months, then suddenly, it decided to no longer charge the phone, unless you unplugged the base and plugged it back in again.

I contacted customer service, asking if there was anyway to fix this, and they replied:
"We'd love to help, however, upon checking here, the item was delivered on February 24, 2020. It's now outside our 30-day replacement window. You reached out to us on June 24, 2020. I'm sorry, but this no longer qualifies for a replacement.

Please be advised that we don't have a warranty and we can only replace your unit within the 30 days upon receipt of your item. If you reported the issue within the 30 days, we will be more than happy to replace your unit."

No attempt to get more information. No attempt to try to help a customer. Just went immediately to after 30 days, its your problem.

The lack of troubleshooting or effort to understand tells me they likely have a lot of quality problems.

Terrible service. Took 8 weeks to deliver. Minimal email support from Magic Bolt when I expedited the delivery of the product.
Product stopped working within 2 months & they would not entertain the idea of supporting me with a replacement of their faulty product.
I definatley would not recommend buying this product, or anything from the seller.

The item stopped working within 3 months of purchase and the customer support would not help with a replacement or support as it is outside of their 30 day replacement window. Low product quality and support.

This stopped working after 8 weeks I’d suggest you avoid buying source of product China so not surprised my own fault

If I was allowed to give no stars, I would. Product stopped working in 9 weeks! They only have a 30 day warranty! Do not buy anything from this company! You will be throwing money away!

Very disappointed!
I ordered the product and it took 4/5weeks to arrive, I tried tracking the order and there was no tracking system set up for it. They so say sold out of the product and that’s why it took so long but despite emailing regularly they only mentioned that at the end when I threatened I wanted my money back and surprise surprise it turned up a couple of days later. Overall when the product arrived it looked as it should and all in working order however..... a few days later it stopped working! I notified them of which they didn’t respond to my emails. I eventually managed to get hold of them through Facebook of which they lied and said they have sent me an email, they hadn't of which they tried blaming my email system. They are being very unhelpful and are not responding to messages or email trying to avoid the problem. I am disgusted by the company and product and would NOT recommend!!! All I want is my money back of which they won’t give me!

I ordered one of these around 6 weeks ago and received a tracking number after a week of ordering. However this was useless until it was in the uk which was 5 1/2 weeks later after emailing them and not getting a response .
I plugged it in on receiving it and after a couple of minutes the plug sparked and stopped charging. I now have plugged it in with a different plug and seems to be working ok.

I think I’m going to send it back as I can’t trust it to be left alone.

I wouldn’t bother with this if I was you.

Zero stars for Insanely Poor Service
Fraudulent company that takes money and does not fulfill orders. I placed an order at the end of January and they said shipment was made and tracking number they sent was invalid. Followed up with them via email and they advised they were still shipping and nothing still received. Messaged via Email and Instagram and no responses. Today I see lots of similar complaints so I have done a dispute with the credit card company. Avoid them at all costs.

I brought this as a valentines present for my partner (order number: 29317) on the 11th February from a link on and Instagram post from magic bolt. I made payment through PayPal so hopefully I am protected and can claim through them. The item still has not arrived.

On the 22nd February @ 17.37, I sent the following email:

Good Afternoon,

I have still not received my item. Please can I have a refund. I do not want the item any longer.

Warm regards

Tom Herrera

The only reply I have received is:

Hi, thank you for reaching out to Magic Bolt. We answer emails in the order they were received, typically within 1 business day on New York time. Thank you!

Well unless New York has been asleep for the past 48 hours, they definitely haven’t addressed this issue. The most annoying thing is, you can order the item of Amazon (£29.99) for less that what I paid ($49.99)

This is definitely a SCAM... DO BOT BUY THIS PRODUCT.

Ordered the charger a month ago and still has not even been shipped. Customer service is horrible. Requested refund twice, nothing. Must be a shell/scam company.