We have used Magic breaks for our Disney vacation multiple times & wouldn't consider booking any other way! They are always quick to respond to any questions & make it super easy to book & make amendm... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Cheryl has been brilliant from start to finish. We had quite a few questions and changes along the way, and she was always patient, clear, and genuinely helpful. She took the time to explain thin... See more
Company replied
Cheryl smith has gone above and beyond building our Disney Orlando holiday package, nothing was too much trouble, very reassuring and extremely knowledgeable and got us the best deal we had to snap it... See more
Company replied
Alex was phenomenal in helping me plan and book my first trip to Disneyland Paris for my family of 5. She was professional, answered any questions and concerns I had especially being a first time trav... See more
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Company details
Written by the company
Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.
MagicBreaks
Written by the company
- Dear Valued Customer,
- We're proud to deliver consistently great customer service. If you would like tp speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
- Thank you for choosing MagicBreaks.
Contact info
MagicBreaks, Fora, 60 London Wall, London, EC2M 5TQ, London, United Kingdom
- 0330 880 5001
- customercare@magicbreaks.co.uk
- magicbreaks.co.uk
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Easy to book
Easy to book and confirmed everything quickly and when I had a issue I got an answer straight away with no issues.
February 12, 2026
Reply from MagicBreaks
Thank you for your great review!
Fantastic Service
After being let down by 2 well known online holiday companies, couldn’t be happier than with the service provided by Magic Breaks. Great communication from Amanda who was working with us up to Sunday night to get our holiday confirmed and booked. Highly recommend and would certainly use again, thank you :)
February 8, 2026
Unprompted review
Reply from MagicBreaks
Thank you for your kind review! We're delighted you're happy Amanda's service. We look forward to booking your next magical break!
Fantastic service from Cheryl….great…
Fantastic service from Cheryl….great knowledge and instant responses to whole range of questions.Definite 6*
February 11, 2026
Unprompted review
Reply from MagicBreaks
Thank you for your lovely review! Cheryl will be delighted to read this!
Reply from MagicBreaks
Thank you for your valuable feedback!
Request for Cancellation Invoice Due to Medical Emergency
We were forced to cancel our trip due to a medical emergency. I have requested a cancellation invoice on several occasions, and each time I have been told it would be sent to me. Unfortunately, it has never been emailed. This ongoing delay is preventing me from submitting my travel insurance claim.
February 5, 2026
Unprompted review
Reply from MagicBreaks
We are very sorry for your experience. It can take some suppliers longer to send us a cancellation invoice which can cause delays. Please can you email customercare@magicbreaks.co.uk with your booking reference so we can look into this.
Nice to be able to talk to someone to…
Nice to be able to talk to someone to book Thank you Alex
February 8, 2026
Unprompted review
Reply from MagicBreaks
Thank you for your kind words. We are delighted you are happy with Alex's service!
Suzy sales member
Suzy reached out to my sister after she tried to make a booking online. She Offered assistance and end up helping me with my booking too! She was really quick with her emails and really helpful.
February 7, 2026
Unprompted review
Reply from MagicBreaks
Thank you for your kind words! Suzy will be happy to read this.
Suzy was really helpful with our…
Suzy was really helpful with our booking. Highly recommend
February 7, 2026
Unprompted review
Reply from MagicBreaks
Thank you for your feedback! We delighted to hear you are happy with Suzy's service.
First Disney cruise......so excited! 😊
We have just booked our first holiday through Magic Breaks via Phoebe and we had a great experience. Communication with Phoebe was via email & on the phone and during the few days of looking at all the options and making a final decision, she was so helpful, professional and always responded promptly to any questions I had. It honestly felt like I'd just booked a holiday with the help of a friend! So much so, that we decided to book our next year's holiday for 2027 with her too. Thanks so much Phoebe. Looking forward to hopefully earning more stars for any future bookings. ✨️
January 22, 2026
Unprompted review
Reply from MagicBreaks
Thank you for your wonderful feedback - we're pleased to hear Phoebe provided such great suppport. We hope you have a magical time!
Very easy to use and navigate bew…
Very easy to use and navigate bew quotes. Love that they contacted me via message after several attempts to book to offer a further discount which was a nice touch. Very good prices in comparison to other sites and direct from disney.
January 29, 2026
Reply from MagicBreaks
Thank you for your valuable feedback; we're pleased you have a had a good booking experience!
Efteling in October
Cheryl was helpful and very informative. She helped with my insecurities and talked me through what I didn't understand. I would recomend Cheryl to friends and family in the future. Thanks for all your help Cheryl.
February 3, 2026
Unprompted review
Reply from MagicBreaks
Thank you for your lovely feedback. Cheryl will be delighted to read this! Your recommendation means a lot to us.
Reply from MagicBreaks
Thank you for your great feedback!
Nice and easy booking no hidden costs
Very competitive pricing strategy and a straight forward website to book from
February 2, 2026
Reply from MagicBreaks
Thank you for your great feedback! We're glad you found our pricing competitive and had smooth a booking eperience.
Good price and great staff
Had such a lovely, easy holiday! Fab support system that helped before, during and even after the holiday, all included in the great price they have for the holiday! Lovely support staff and easy system. Had a great time away with my family and was so calm and relaxing.
December 31, 2025
Unprompted review
Reply from MagicBreaks
Thank you for your lovely feedback! We're delighted to hear you had such a great holiday and found our team supportive. We look forward to booking your next magical break!
Good price but website keeps resetting…
Good price but website keeps resetting search even halfway through doing it so results aren't what you entered.
February 1, 2026
Reply from MagicBreaks
Thank you for your valuable feedback! We have passed this on to the team to look into.
Can’t fault Magic Breaks & Natalia in…
Can’t fault Magic Breaks & Natalia in particular, she’s helped us book multiple trips now & her efficiency is second to none! Highly recommend!
January 31, 2026
Unprompted review
Reply from MagicBreaks
Thank you for your kind words! Natalia will be thrilled to read this!
Be aware of Center Parcs bookings through Magic Breaks
Whilst the booking process for our Paris trip was very good, we weren't told that for our Paris Center Parcs booking that we would not be able to book activities until 2 days before our actual trip! I have learnt this after paying for our holiday in full to magic Breaks.
This is appalling as we are a family of 5 and travelling over half term and so by the time we can actually book activities we risk that there will be little availability. It seems that although Magic Breaks takes the whole payment for the trip at the point of booking, they don't actually pass it on to the Center Parcs until much nearer to the holiday.
If we had booked directly with the Center Parcs then we would have been able to book activities upon payment of balance. This is really disappointing and will negatively impact our break, so please be aware if you are planning this kind of booking with Magic Breaks.
January 30, 2026
Unprompted review
Reply from MagicBreaks
Thank you for taking time to leave your feedback. We're really sorry to hear about your experience and understand your frustration. Please can you email your booking reference number to customercare@magicbreaks.co.uk so we can look into this for you.
Disneyland Paris
All swiftly sorted and confirmed in 10/15 minutes. Plenty of information provided with contact numbers and recommendations. Very happy with Magic Breaks.
January 28, 2026
Reply from MagicBreaks
Thank you for your lovely feedback! We hope you have a magical time!
Thanks Alex for finding us a deal!
Big thanks to Alex for helping me to find my family trip to EuroDisney! He was very helpful, friendly and patient. Poor fella, everytime he came back with results, I asked him to tweak and search again! He was always happy to help me! Great service !!! Thanks Alex !
January 27, 2026
Unprompted review
Reply from MagicBreaks
Thank you for your kind words! We're thrilled you have had a great booking experience with Alex!
Great site to book your holiday through…
Great site to book your holiday through Easy user friendly website. Confirmation emailed within given time frame.
January 25, 2026
Reply from MagicBreaks
Thank you for your valuable feedback!
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