They took my money but put the wrong name on the account. They had my correct name in order to charge my bank account but insisted I logged in under the other name. I paid for the service but don't ha... See more
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They are cheap; I'll say. You get what you pay for as they say. I have had this for a number of years now. I think they sold my number. When I asked about it, I was told I could add the number to the... See more
MagicJack has no technical support! Customer Service reps will tell you to send an email to support.magicjack.com. Emails from support will arrive at 2 AM and tell you to go to their online FAQs... See more
The Magic Jack App fills a gap in the market. One can use their phone service to make international calls and, sometimes, to receive texts. It's a VOIP system and so the texting can't always be us... See more
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83 reviews
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Magic Jack Gouging
So I hate Magic Jack, but I moved overseas, and needed a way to be able to text and call using a US phone number. After searching high and low, the only solution seemed to be Magic Jack, so I decided to get their app for 9.99 per year.
I had issues with app not telling me at the top when I had messages or texts and after e-mailing and calling, I realized they are just tooo stupid to design/code an app properly, but I continued to use it because I had no choice.
My year just expired and instead of receiving an e-mail via the e-mail address I signed up with, it went to my cell phone's e-mail which I rarely if ever use, so I only noticed a week later.
I called up to renew, and after wasting my time with the first Filipino, I got hung up on.
I called back and GUESS WHAT
They NOW want to charge me a 35 equipment fee.
LOL, there is NO need for ANY equipment to use the mobile app, but of course GREED is alive and well in Magic Jack land.
I told her 3 times I guess you don't want my business and finally hung up. I will just do without, I'm going to be returning to the US soon anyway.
I'm always shocked when I hear people singing Magic Jack's praises. I think they are INSANE. I had issues with the phone device when I lived in Panama and even before moving from Canada I had issues with their customer service and read the million long thread of complaints. My sister nearly hung up the phone on me the clarity was sooo bad.
There are so many better VoIP options, but unfortunately NONE that do what I need sigh
January 12, 2017
Unprompted review
No Service, poor product
I bought Magic Jack for the price, but found that getting customer service is impossible, at best after one hour waiting on a chat you get a rep who doesn't understand english and cannot solve your issues, except write a ticket to a supervisor, who never responds. Easy installation but hard to renew, your voicemail gets their advertisement, and when you hang up, takes 15-30 seconds to get a dial tone.
There are better VOIP companies, stay away from this one.
December 12, 2014
Unprompted review
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