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See what reviewers are saying

Rated 1 out of 5 stars

Dreadful customer service. So unhelpful. I noted an issue with their new Hori 1300 Pro not fully functioning with the Garmin Edge 1050, I received an email suggesting I had not connected it properly v... See more

Rated 1 out of 5 stars

Awful service , wrong item sent , 5 attempts to contact via web form and email .Finally received a reply from someone called Nick saying that they sent the wrong item and to return for a refund,Refund... See more

Rated 5 out of 5 stars

I bought the SEEMEE 300 from the National Cycling Show last month. It was for my new bike which duly arrived a couple of weeks later. However, on first fitting the seat post mounting strap broke. I... See more

Rated 5 out of 5 stars

I Bought a Seemee 300 rear tail light from Magic shine. The light is great and delivery was quick and easy. After a few months the light unfortunately overheated but the customer service was 5 star an... See more

Company details

  1. Bike Accessories Store

Written by the company

Since 1999, Magicshine has been focused on outdoor lighting area for 20 years, with the mission to provide high performance lights for professional night time outdoor activities, to keep people safe in darkness.


Contact info

3.4

Average

TrustScore 3.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Easy transaction and quickly delivered

Easy transaction and quickly delivered. Always great when you are buying stuff and the lights are good as well but pretty poor on answering questions and with no phone number you are left relying on email which is sometimes good and other times just not answered. Yes I have checked my spam!

January 27, 2025
Rated 1 out of 5 stars

Poor service

Ordered on 27 January, on 28th I received a shipment notification, on 31st I received an email saying that delivery would not be until around 18 February.

January 27, 2025
Unprompted review
Magicshineuk logo

Reply from Magicshineuk

Good afternoon sorry about the delay in shipping, we have now recived this shipment and all products will be sent out today.

Rated 4 out of 5 stars

Great light, does the job!!

Great light, bought the helmet mounting strap too. The mounting strap is easy to fit and secures the light. Light is great and bright. Does what it needs to do. I feel it's probably better suited to a mounting on the bars than the head as it's heavier than I'd like. Probably just a personal preference but I wanted something that could pinch put extra light to pair with another light from MagicShine on my bars

January 3, 2025
Rated 5 out of 5 stars

Excellent

Impressive features and design, and great value. This radar light has replaced my Garmin Varia. Good company to deal with.

December 30, 2024
Rated 5 out of 5 stars

Saddle bag clip

easy to find the item on the web site. Delivered promptly considering ordered between Christmas and New Year. A well constructed and robust clip that will keep my light safe on the saddle bag

December 31, 2024
Rated 1 out of 5 stars

I bought a Magicshine Monteer 8000S

I bought a Magicshine Monteer 8000S. It is a great light but the issue is with the poor quality battery cable. The cables keep failing. I have other MTB lights that I use alongside this and bought at the same time and I've had no issus with their cables. I do not use the lights loads and yet 4 cables have now failed. I've spent around £80 on new cables plus the hassle of a intermittent light at times
I emailed MagicShine distributor UK and they stated that there were quality issues with the cables and that they had now been updated and that I could try wrapping electrical tape around the cable to make it stronger, just what you expect to have to do on a £350+ light!...they have been selling low quality crap.
I asked for a complimentary cable as some good will due to their admitting the cables have been poor quality and I have heard nothing back. The cables they are now selling do look exactly ther sae as the ones I've had so not sure what has changed...if anything.
Lots of great lights out there. If you want to avoid buying a new cable each year and the hassle of your light going out when the connection is lost...avoid MagicShine!!!!!

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

No customer service

SeeMee300 not working keeps going off! I have other magicshine lights and did have faith but that has gone now as nobody from support or warranty will respond to my emails!!

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Product turned up on time

Product turned up on time. User instructions poor, too small print. Not obvious how to open remote control and remove the plastic patch that isolates the battery. Light good not sure yet as to whether the phone app will work the light. Lost petzl head lamp same day as bike light delivered! Bugger it! Bad luck

November 26, 2024
Rated 2 out of 5 stars

Poor Communication. Prompt dispatch.

Inadvertently placed my order around 8 hrs before free delivery promotion began although goods were not dispatched until the day after. Messaged the company on 23rd explaining and requesting refund of postage costs. As of Dec 2nd, no reply and no refund received. Once before I used their 'contact us' section and received no response to my message then, took it as a one off but now have to consider their customer communication as very poor.

November 25, 2024
Rated 5 out of 5 stars

Absolute quality lights 💯%

Purchased for a Christmas gift but I've owned one of these for several years, recently upgraded to the MOH55 Aquila. My advice "Don't think about buying one just do it" you won't be disappointed, sheere quality 💯%

November 25, 2024

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