Magic Story Reviews 205

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the sturdy construction, vibrant colors, and beautiful artwork. Many people appreciate the personalized characters, noting how accurately they resemble the children, making the stories more engaging and special. The user experience is frequently described as seamless, from easy sign-up and photo uploads to clear progress tracking. However, some customers experienced issues with their orders, including delayed deliveries or books not arriving as expected. A few people also mentioned receiving incorrect books or duplicates, leading to frustration. Additionally, some reviewers were not happy with the subscription model, preferring the option to purchase individual books rather than being tied to a recurring service.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the high quality of the books, noting... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the books as beautifully designed,... See more

User experience

Consumers generally find the user experience to be positive. Many reviewers praise the ease of use for... See more

Order

People report ambiguous experiences with order. Many customers express satisfaction, praising quick delivery,... See more

Subscription

Customers consistently note ambiguous experiences with subscription. While some reviewers express... See more

Based on these reviews

Rated 4 out of 5 stars

I absolutely love this book and how it was made to include a character that looks like my son. The one thing I would change is the strange uncommon words in a children’s book. Though I can appreciate... See more

Company replied

Rated 5 out of 5 stars

book was excellent quality hard cover. character images looked exactly like the pictures. stories were very well write with valuable life lessons about growing up as a kid. Highly recommended, w... See more

Company replied

Rated 5 out of 5 stars

I order a new book every month from Magic Story for my 4 yo granddaughter. She gets so excited when it comes in the mail and we have to read it right away. I like how the books discuss so many differ... See more

Company replied

Rated 5 out of 5 stars

Easy to follow instructions that guide you from start to finish. Allows you to select different photos and preview the images and then decide or save them all. Looking forward to see how my granddaugh... See more

Company replied


Company details

  1. Childrens Book Store
  2. Book Publisher

Written by the company

Magic Story creates personalized children’s books that turn every child into the hero of their own magical adventure. Our mission is to inspire creativity, build confidence, and foster emotional growth through stories that make reading an unforgettable family experience. Each book is tailored to your child’s name, likeness, and unique traits, featuring breathtaking illustrations and engaging themes such as Understanding Emotions and Facing Fears. Our stories help children develop life skills, build self-assurance, and spark their imagination while creating cherished family memories. Discover more at magicstory.com.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
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1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Magic Books

It was an awesome experience seeing my babies come alive in this stories. My little cubs loved the books!!!!!

February 1, 2026
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Reply from Magic Story

We absolutely love this! Hearing that your little cubs loved seeing themselves come alive in the stories is exactly why we do what we do. There's nothing quite like watching children's eyes light up when they realize they're the stars of their own adventures. Thank you for sharing the magic with them!

Rated 5 out of 5 stars

It was very easy and the picture I…

It was very easy and the picture I uploaded looked just like my granddaughter. I can’t wait until next month to pick another book.

February 2, 2026
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Reply from Magic Story

That's wonderful to hear! We work really hard to get those avatars just right, and it sounds like we nailed it with your granddaughter! We're so excited that you're already looking forward to next month's book. Building that reading tradition together is what it's all about. Can't wait to see which adventure you pick next!

Rated 5 out of 5 stars

It's a delight to order books from…

It's a delight to order books from Magic Story. We've received one book so far (and a new one is on the way). The quality of the book was excellent, and the colors are vibrant and eye-catching. I was pleasantly surprised to receive the book so quickly after ordering, and my 6 year old loved seeing himself in a book! Thank you.

February 2, 2026
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Reply from Magic Story

This made our day! We're thrilled that you were pleasantly surprised by the quality and how quickly it arrived. Those vibrant, eye-catching colors are one of our favorite parts too! And hearing that your 6-year-old loved seeing himself in the book is exactly what we're all about. We can't wait for the next one to arrive - get ready for another amazing adventure!

Rated 5 out of 5 stars

The story I love

The story I love

February 1, 2026
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Reply from Magic Story

We're so glad you love this story, Denise! Your enthusiasm means the world to us. We can't wait for you to explore more amazing tales at Magic Story!

Rated 3 out of 5 stars

I had an account already and have paid…

I had an account already and have paid for 2 books and have only received one.

December 1, 2025
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Reply from Magic Story

Cozette, we're so sorry to hear that — that's definitely not the experience we want for you! 💛 Please reach out to us directly at hello@magicstory.com with your order details and we'll make sure this gets sorted out right away. You deserve both of your books, and we want to make this right!

Rated 4 out of 5 stars

Had difficulty getting avatar right

Had difficulty getting avatar right; settled on a selection but only saw the cover page. Not sure I will continue until I see the rest of book.

January 28, 2026
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Reply from Magic Story

Thank you for reaching out, Cris! We appreciate your feedback about the avatar selection and viewing experience. We hope you the book met your expectations when it arrived.

Rated 4 out of 5 stars

Bedtime

Love the story and photos, but prefer a story about bedtime NOT have the child eating candy. Grandson loves the Whale! His favorite word now. Age 2

January 27, 2026
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Reply from Magic Story

Thank you for the wonderful review, Helen! We love that your grandson enjoys the story and the Whale is his favorite! We appreciate your feedback about the bedtime story content—it helps us create even better stories for families like yours!

Rated 5 out of 5 stars

My granddaughter is so excited getting her book every month.

I order a new book every month from Magic Story for my 4 yo granddaughter. She gets so excited when it comes in the mail and we have to read it right away. I like how the books discuss so many different issues that kids could be going through, in a nice and fun way. The pages are beautifully done and the star, my granddaughter, is adorable. It’s fun discussing the book, with my granddaughter, after reading it. Thank you for such wonderful books.
Kelly A. Young

January 28, 2026
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Reply from Magic Story

Kelly, this made our day! We absolutely love hearing that your 4-year-old granddaughter gets so excited when her monthly book arrives. Thank you for sharing how the books spark wonderful conversations between you both—that's the magic of storytelling!

Rated 4 out of 5 stars

Children are cute but do not look…

Children are cute but do not look enough like picture

January 28, 2026
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Reply from Magic Story

Thank you for the feedback, Lesa! We're continuously working to improve our product. We recently launched editing tools that allow you to fully customize your child's appearance. We hope this new feature allows you to achieve the resemblance you want.

Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience! My niece is over the moon with her storybook—her avatar looks just like her, which made it even more magical. Everything was seamless from start to finish: easy sign-up, simple photo upload, and clear progress tracking from creation to delivery. I love that you receive alerts when it’s time to continue the adventure, and I’ve already selected her next story.

The book itself is beautifully made, with sturdy pages and a lovely, high-quality binding—it feels like a keepsake, not just a book. Truly a special gift. A new personalized book every month is such a fun and meaningful way to encourage reading. I can’t wait to see how the next one turns out!

The pricing is perfect for what you receive, and the app is incredibly cool. She can download her story on her tablet, have it narrated, and enjoy additional content like music videos and a whole library of children’s songs.

No other company comes close to Magic Story. I recommend it to everyone—it’s truly magical!

January 6, 2026
Unprompted review
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Reply from Magic Story

John, your review absolutely made our day! We're thrilled your niece is over the moon with her storybook and that she's already picking her next story. Thank you for the wonderful feedback—Magic Story truly is magical when you see it through a child's eyes!

Rated 3 out of 5 stars

Books don't involve your child enough.

The books are ok. But the AI generated characters and storyline are a bit disappointing. The books are also quite expensive. We are trying it one more time. But so far it's just mediocre.

December 3, 2025
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Reply from Magic Story

Christina, thank you for this honest feedback — we genuinely appreciate it. We're always working to make the personalization feel even more immersive, and hearing from parents like you helps us improve. We'd love to know more about your experience. Please feel free to reach out at hello@magicstory.com — we'd love to make it right for you and your child. 💛

Rated 5 out of 5 stars

Absolutely love this book especially…

Absolutely love this book especially for my daughter who has DS and is on the spectrum. She is the hero and what an amazing adventure she goes on. Thank you!

December 31, 2025
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Reply from Magic Story

Kathy, your review means the world to us! We're so grateful that our story has become special for your daughter. Seeing children of all abilities become the hero of their own adventure is what Magic Story is all about. Thank you for sharing her joy with us!

Rated 5 out of 5 stars

Very Happy with purchase

Very Happy with purchase. My granddaughter loves the book
Looking forward to many more.

January 1, 2026
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Reply from Magic Story

Lisa, thank you so much for the wonderful review! We're thrilled your granddaughter loves her personalized book. We can't wait to create many more magical adventures for her. Thank you for choosing Magic Story!

Rated 5 out of 5 stars

Easy to use site and really cute…

Easy to use site and really cute results!

January 1, 2026
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Reply from Magic Story

Amber, thank you so much for the wonderful review! We're so glad you found our site easy to use and loved the cute results. Your feedback means the world to us! We can't wait to create more magical books for you!

Rated 5 out of 5 stars

💙💙💙💙💙💙

Koffee’z The Author’z

January 1, 2026
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Reply from Magic Story

Your hearts say it all! We're so grateful for your amazing support and love! Magic Story is all about spreading joy and creating memories, and reviews like yours inspire us every day. Thank you for being part of our magical family!

Rated 5 out of 5 stars

Amazing story and illustration

Amazing story and illustration

December 3, 2025
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Reply from Magic Story

Arshelia, thank you so much for the wonderful review! We're thrilled you loved both the story and the illustrations. Creating amazing, high-quality books is our passion, and we're so glad it shows! We can't wait to share more magical stories with you!

Rated 5 out of 5 stars

So cute!

So cute!! She loves the book

December 1, 2025
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Reply from Magic Story

Linda, thank you so much for taking the time to leave a review! We're absolutely thrilled that she loves the book so much. There's nothing we enjoy more than seeing kids fall in love with reading and their personalized Magic Story. We can't wait to create more magical memories with you! 💫

Rated 5 out of 5 stars

Exceeded expectations!!!

I ordered 3 books for family members and I couldn’t be happier! The images looked so much like the children. What a fantastic gift!

December 2, 2025
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Reply from Magic Story

Rita, thank you so much for this wonderful review! We're absolutely thrilled you had such an amazing experience with our books. Your kind words truly inspire us to keep creating high-quality, personalized stories that bring joy to families. We can't wait to create more magical moments for you!

Rated 5 out of 5 stars

My kids' books are amazing 😍

My kids' books are amazing they were so excited to see their faces and their names in the books! And the stories are very well written great job!

December 2, 2025
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Reply from Magic Story

TerraJo, thank you so much for the wonderful review! We're so excited to hear that your kids loved seeing their faces and names in the books! That's exactly what we aim for - creating books that are personal, beautifully illustrated, and engaging. Your kind words mean the world to us, and we can't wait to create more stories for your family!

Rated 4 out of 5 stars

My three year old granddaughter loved…

My three year old granddaughter loved the book.

December 3, 2025
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Reply from Magic Story

Nicole, thank you so much for the wonderful review! We're absolutely delighted that your three-year-old granddaughter loved the book! There's nothing more special than seeing little ones fall in love with a personalized story that features them. Your sweet words truly make our day!

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