I would definitely recommend the magic wipe cloth, it’s great. However the kitchen cloths are really small, thin and very disappointing. I would not recommend those
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Ordered what I thought were 3 magic wipes & wash bags. Then received an additional email to say “thanks for subscribing” & they’d be taking money on a regular basis! I didn’t see or give permission fo... See more
Company replied
I confess to being sceptical when I saw adverts for the Drying and Shine cloths from MagicWipe. Scepticism misplaced! It’s now one of my morning pleasures wiping down my new shower enclosure. The glas... See more
Company replied
I was genuinely surprised by how effective this cloth is. It easily removes water marks, limescale, and streaks from mirrors, taps, and chrome surfaces — all with just water, no cleaning products need... See more
Company replied
Company details
Written by the company
Welcome to Magic Wipe! Trusted by 100,000+ customers, our MagicWipe™ cloths deliver streak-free cleaning with minimal effort. We're aware of recent shipping delays and sincerely apologize. Our team is working hard to improve delivery times. For any questions or concerns, please reach out to support@magicwipe.com - we're here to help and committed to your satisfaction. Thank you for choosing Magic Wipe. The MagicWipe Team
Contact info
3.4
Average
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Two weeks and I put a comment on…
Two weeks and I put a comment on Facebook which has been taken off. I think they are a dodgy company. No one has contacted me even after an email. Avoid
May 14, 2025
Unprompted review
Reply from Magic Wipe
Dear Susan Gillard
It seems there might be a misunderstanding. We are currently in contact with you via email and have already provided you with the necessary information regarding your case.
We take all customer concerns seriously and are always here to help. If there is anything else you need or if you haven't received our email for any reason, please check your spam/junk folder or feel free to reach out again—we'll be happy to assist you further.
Best regards,
Your MagicWipe Team
Excellent product leaves my bathroom…
Excellent product leaves my bathroom gleaming
April 14, 2025
Unprompted review
Reply from Magic Wipe
Dear J E
Thank you so much for your lovely feedback! 💙
We’re so happy to hear that Magicwipe™ leaves your bathroom gleaming – that’s exactly what we designed it for. ✨
If you ever have any questions or need tips for best results, we’re always here to help.
Thanks again for sharing your experience. We're always here if you need anything.
Best regards,
Your MagicWipe Team
Three weeks and still no order has been…
Three weeks and still no order has been received! Dodgy company, order number doesn’t work on the tracking, avoid this business!
May 11, 2025
Unprompted review
Reply from Magic Wipe
Dear Claire Parkinson
We're very sorry to hear about your experience. I’ve tried to locate your order using the name provided on your Trustpilot review, but unfortunately couldn’t find a match.
Could you please share your order number with us? We’d love to look into this right away and make things right for you. Your satisfaction is very important to us, and we're here to help.
Best regards,
Your MagicWipe Team
Magic wipe not quite up to the hype!
Really prompt service and package arrived quickly.
The Magic Wipe doesn't quite live up to your advertising. It is great to dry surfaces especially the glass shower doors. Doesn't get rid of lime scale (wasn't sure that it would), doesn't leave a water resistant film as shown in the advertising either.
Good and thirsty though and makes drying of the shower glass a bit quicker.
April 3, 2025
Reply from Magic Wipe
Dear Lynley Beckingsale
Thank you for taking the time to share your honest feedback.
We're glad to hear you were pleased with the fast delivery and that Magicwipe™ helps speed up your drying routine—especially on glass surfaces. At the same time, we're sorry to hear it didn’t fully meet your expectations regarding limescale removal and water resistance.
While Magicwipe™ is highly absorbent and designed to dry surfaces streak-free, tough limescale build-up may still require occasional descaling products. The cloth can help reduce future build-up with regular use, but we understand if it didn’t quite match what you expected from the advertising.
Your input is valuable and helps us improve our communication and product experience. If you have any further concerns or would like personalised tips for better results, we’d be happy to assist.
Best regards,
Your MagicWipe Team
Perfect Cleaning!
Thanks to this wonderful cloth, every area in my house is tidy and clean. It is an effective product that everyone should try.
December 31, 2024
Unprompted review
Reply from Magic Wipe
Dear Violet
Thank you so much for your lovely feedback! 🌟
We're thrilled to hear that Magicwipe™ is helping you keep your home spotless and tidy. Knowing that it makes a difference in your cleaning routine truly means a lot to us.
If you ever need any tips or support, we’re always here for you. Enjoy your sparkling clean home! ✨
Best regards,
Your MagicWipe Team
I still have not received my refund
I still have not received my refund. This whole saga has been going on almost 3 months. Other reviews say practically the same as me. Cloths are not worth the money, the communication between customer and MagicWipe is practically non existent. Lisa Stocker, Customer Care, claims to be refunding me but the refund never appears. It does not take this long! The whole company is a scam and yet they are still advertising on Instagram! This is serious now as we are just taken advantage of. Stop being dishonest and refund me please. Kate Balkham
April 19, 2025
Unprompted review
Reply from Magic Wipe
Dear Kate,
I’d like to clarify why your refund has not yet reached you. You filed a dispute with American Express, which means the funds are currently being held by your card provider. In such cases, we are no longer allowed to issue a direct refund — the matter must go through their official chargeback process, and we are fully cooperating.
Had the refund been requested directly through us, we would have already issued it weeks ago.
I appreciate your patience and kindly ask for your understanding while American Express completes their review. Please know that we are not here to mislead anyone — we’re a small business doing our best to resolve every issue fairly.
Kind regards,
Samet Akbulut
CEO, Magicwipe
Total charlatans, do not buy!
I have written a review previously, but it does no good to continually add to a previous one after you have done it a few times! I am now nearly at my 12 months anniversary of not receiving my wipes (the date I have put on this is maybe a month or so adrift). I know it's only £19.99 which isn't much in the wide wide world. But why should these charlatans get away with it time and time again? They promised me a refund after 9 or 10 months of excuses and none delivery. Then they promised me a refund and asked me to remove my negative review..... obviously no refund and no delivery of cloths. £19.99 isn't a huge amount but 10 people... 20 people, 100 people! Huge amounts are involved. I am nothing to them, there are probably 1000s of me that's a huge amount of money! I wish I had that dishonesty in me. Absolutely disgusting. AVOID AT ALL COSTS!
April 15, 2024
Unprompted review
Reply from Magic Wipe
Dear Kate,
We’re truly sorry for the delay and the frustration this situation has caused you – we fully understand that this has been very disappointing.
There was indeed a system error, and we completely take responsibility for that. We have since processed your refund and also sent a free product to apologise for the inconvenience.
However, we kindly ask for mutual respect. Words like "charlatans" are extremely hurtful and do not reflect the values or intentions of our business. We are not perfect – but we are honest and working hard every day to resolve issues fairly.
Please feel free to reach out directly if anything is still unclear. We’re here to help.
Kind regards,
Samet Akbulut
CEO, Magicwipe
Do not buy these
Do not buy these, I bought them and gave an honest one star review and it has been taken down. Trust Pilot are saying it's not genuine, even though I provided evidence of it being a genuine purchase. So bad.
Update ... I did send you my order number and you did remove my review. I will resend you my order number and see what happens
April 13, 2025
Unprompted review
Reply from Magic Wipe
Dear Colleen
We're very sorry to hear about your experience. Please note that we do not remove any reviews — we value all feedback, whether positive or negative.
Could you please share your order number with us? I’d be happy to send you an email and assist you further with your concerns. Our goal is always to resolve issues fairly and transparently.
Best regards,
Your MagicWipe Team
Rubbish cloths rubbish company
I purchased what I thought was thick cleaning cloths as per the ad on Facebook and instagram.
What I got was rubbish Chinese thin cloths that aren’t worth $2.
I paid $50aud for 7 cloths
What an idiot I got scammed.
I emailed the company magicwipes.com, to my surprise I got a response after two days but I probably got the response because I commented on their Facebook page how rubbish the goods are.
That’s were the good news stops, they apologized and then want to charge me £14.99 for postage back to their company in ‘Germany’
Yeah right - that’s more that what I paid for the rubbish cloths. Order 57107
Edit: you also write nice replies but you actually don’t help. A total refund is the only way
Don’t bother with your rubbish
I can’t believe I got scammed like this
Edit 1/4/25
I have responded to your email
Refusing to refund the total amount
Giving me 40% back is an insult
March 26, 2025
Unprompted review
Reply from Magic Wipe
Dear Rosey
We’re truly sorry to hear about your disappointment, and we understand how frustrating this must be for you.
Please could you provide us with your order number? We would really like to look into this further and find a way to assist you.
Your satisfaction is very important to us, and we want to make this right.
Looking forward to your response.
Best regards,
Your MagicWipe Team
Edited review
I have come back to edit this review. The black towels and the smaller size ones are really good, I would highly recommend them. I wasn't happy with my thin kitchen wipes as the threads all separated with the first wipe but I have now received a refund.
March 17, 2025
Unprompted review
Reply from Magic Wipe
Dear Mgt
We are truly sorry to hear that you were not satisfied with our kitchen and window wipes. Customer satisfaction is our top priority, and we take all feedback seriously.
We have already processed a full refund for the items you were unhappy with. Please check your account to confirm the transaction. Also, our emails may have gone to your spam or junk folder—could you kindly check there?
We understand your frustration and sincerely apologise for any inconvenience caused. If there is anything else we can do to make this right, please don’t hesitate to reach out.
Best regards,
Your MagicWipe Team
MAGIC WIPESI
I recently purchased 2 Magic wipe cloths, with a certain amount of disbelief. However I must say they are the first things bought on line that is true to their description. They just absorb spills,dry shower screens etc., leaving everything clean and shiny.
March 11, 2025
Unprompted review
Reply from Magic Wipe
Dear Carol Sutton
Thank you so much for your kind words! We’re delighted to hear that Magic Wipe has exceeded your expectations and that you’re happy with your purchase. Your feedback means a lot to us, and we truly appreciate your support.
If you ever need anything, feel free to reach out. Happy cleaning!
Best regards,
Your MagicWipe Team
Love my Magic Wipes
Love my Magic Wipes, they do exactly what is advertised. I was a little concerned after reading reviews as l very rarely order anything online, too afraid of scammers. Also the advertising made me believe l was dealing with an Australian company. When l received tracking Company info it appeared they were coming from China. In saying that the order process was simple the tracking info was comprehensive and the order arrived in about 14 working days which was great considering the distance and getting through Customs.
February 28, 2025
Unprompted review
Reply from Magic Wipe
Dear V Price
Thank you for your kind words and for sharing your experience with Magic Wipe! We completely understand your initial concerns and appreciate your trust in us.
We are an international company with our headquarters in Germany. While we usually ship from Germany, due to high demand, we temporarily had to fulfil some orders from our main warehouse in China. We truly appreciate your patience and understanding.
It's great to hear that you found the ordering process smooth and that your package arrived within a reasonable time. If you ever need anything, feel free to reach out.
Best regards,
Your MagicWipe Team
Still waiting for my wipe!
I ordered this product ages ago, still not received anything and waiting to hear from their customer services dept! I won't hold my breathe!
February 18, 2025
Unprompted review
Reply from Magic Wipe
Dear Sue Thornton
I'm sorry to hear that you haven't received your order yet. I’ve checked our system, and I couldn't find an order under your name. Could you please provide me with your email address? This will help me locate your order, and I will personally ensure that the issue is resolved for you as soon as possible.
Looking forward to your response.
Best regards,
Your MagicWipe Team
I went against my instincts and ordered…
I went against my instincts and ordered the Magic Wipe even though I had read the awful customer reviews, and I’m still waiting for them to arrive, still waiting for customer service to reply to me and my order is ‘not found’ when I track it.
I would urge anyone please do not to proceed!
February 13, 2025
Unprompted review
Reply from Magic Wipe
Dear Jackie Green
Thank you for reaching out. I understand your concern and would be happy to assist you.
Upon reviewing our records, I can see that two orders have been placed under your name, and both have been successfully delivered. Additionally, I have checked our email history, and there is no email received from your address.
Could you please provide your order number so that I can look into this further and assist you promptly?
Looking forward to your response.
Best regards,
Your MagicWipe Team
Shocking Customer Service
I always loved their products but my last order never arrived. I have been told it has been sent to the wrong delivery address provided. The name and address is unknown to me and in Australia. Online in the UK. Customer services advise me they can resend me them if I order again and they will give me a 50% discount. Why would I want to pay again for £65 of goods I have never received.
I can accept errors happen. What I can’t accept is myself being asked to pay again for goods I’ve never received that have been sent to an address I have never heard of that I definitely didn’t provide.
I should get my whole order sent to me or a full refund. Neither of which are being offered and all my emails are now being ignored.
I am so disappointed
Update as requested
My order number is #48684
February 16, 2025
Unprompted review
Reply from Magic Wipe
Dear Nicola McDonald
We sincerely apologise for the inconvenience you have experienced. Please provide your order number so that I can escalate this matter to the management team instead of customer service to ensure you receive the proper assistance.
Looking forward to your response.
Best regards,
Your MagicWipe Team
I ordered in May 2024 still waiting!
I ordered in May 24, for various reasons I forgot about it until they contacted me about issues. Nowhere on their email did it state they were contacting me from Magic Wipe, just the email address itself, so I didn't know if it was a dodgy email. Anyway, assurances of my order to be sent out (November), nothing, I emailed in January, lots of apologies again, assurance of order sent out, emailed again in January (apologies blah, blah) February - abject apologies, systems error, order should be with me in a week.... 3 days yet for them to manage that! Personally I am going for a year anniversary!!! What a total and complete shower they are.
I have already sent the order number but here it is again #8940. It was apparently awaiting clearance in customs in Germany on 18th Feb, tracking number expected 2-3 days, delivery in a week. Naturally I have received neither. I would like a refund, but don't trust them with my details again as they lost my order number and address last year some time I no longer trust them with my bank details.
I got a further email on 3rd March, apologising yet again and as a goodwill gesture they had sorted out a full refund (though as I have never received the items I am not sure why that is seen as goodwill) and they then asked me to remove my review. Of course the refund has never appeared either. Unbelievable company. I am relieved I am only into them for 19.99!
May 11, 2024
Unprompted review
Reply from Magic Wipe
Dear Pia Muir
We sincerely apologise for the long wait and any frustration this has caused. Please provide your order number so that I can look into this for you and ensure you receive the proper assistance. I genuinely want to help resolve this for you as soon as possible.
Looking forward to your response.
Best regards,
Your MagicWipe Team
Hopeless company, but good product
I love the wipes - just want to say that up front. I liked them so much after my first order that I went on to order others. The kitchen wipes are ok but not that great, and then I placed another order in December 24 which they claimed to have delivered beginning of January but it simply was not delivered! I have told them this now about a dozen times and they simply are not responding!! Their so called 'customer service' is totally hopeless and have completely ignored my requests to either send out what was ordered again(?) or refund. They are ignoring me now I think! My advice, find an alternative supplier.
So it's now MARCH 25 - after writing this review I was contacted by MagicWipe requesting that they would send out my order if I took down the review. I responded that I would consider revising my review IF I ever got the order that I had paid for. And.... I'm still waiting for the items to be delivered.
Further update - end of march .... at last I hv received my order AND a complete refund. Obviously this isn't an ideal situation but they hv tried hard, eventually, to right wrongs. Again, great product.... please get your delivery and company sorted.
January 4, 2025
Unprompted review
Reply from Magic Wipe
Dear Vickie Marchant
I searched for your name in our system, but I couldn't find an order from that date. Could you please provide your order number? I would be happy to assist you.
Best regards
The Magicwipe Team
Excellent Product
I only give this product 3 stars because there were issues with delivery and initially customer service. This was rectified after some time and I did receive the product. I give the Product 5 stars, excellent at absorbing water and cuts cleaning time in half. I recommend this product.
January 20, 2025
Reply from Magic Wipe
Dear Christine Davis
Thank you for your honest feedback. I’m really happy to hear that you are satisfied with the product and that it has helped make cleaning easier for you!
I sincerely apologise for the delivery issues and the initial lack of response from our customer service team. There was a system issue at the time, which caused some delays in communication and processing. We have since worked to resolve these problems to ensure a better experience for our customers moving forward.
We truly appreciate your support and recommendation. If there’s anything else I can assist you with, please don’t hesitate to reach out.
Best regards,
Your MagicWipe Team
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