Avoid this site at all costs, on the rare occasion of a win, withdrawal time is basically, as long as they can drag it out. Real money play returns are terrible, but whenever you play with bonus fun... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have sent 9 emails starting in May trying to close my account with no response, keep getting emails regarding promotions etc though.Payouts seem to to take ages to come.Commision taken from payouts.... See more
Company replied
Before joining this site people should take heed of people’s complaints regarding payouts . They are great on replying an automated answer saying wait few days extra for payouts but they are shocking... See more
Company replied
Hi All i send All dokuments they ask me to provide, I spoke with almost 20 live agents ,I send around 30 Emails just to update my payment metod which they can check on my account from my deposit is di... See more
Company replied
2.0
Poor
396 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's so bad and horrible game.
March 3, 2025
Unprompted review
Reply from Magius
Dear Arpad,
We’re sorry to hear that you’re not having a positive experience with the game. Your feedback is important to us, and we’d love to understand more about your concerns. If there’s a specific issue you’re facing, please feel free to reach out to our support team at support@magius.com, and we’ll be happy to assist you further.
We truly appreciate you taking the time to share your thoughts.
Best regards,
Magius Team
The welcome bonus was generous
The welcome bonus was generous, doubling my first deposit and adding free spins. The 35x wagering requirement is reasonable compared to other casinos. My only issue is the £500 daily withdrawal limit. It’s not a dealbreaker, but it does slow things down.
January 2, 2025
Reply from Magius
Dear Brandon,
Thank you for your positive feedback! We're delighted to hear that you enjoyed our welcome bonus and found the wagering requirements reasonable.
Your input regarding the daily withdrawal limit is valuable, and we understand how a higher limit could enhance your experience.
We continually review our policies to improve our services, so we appreciate your insights. If you ever have any questions or need assistance, feel free to reach out to our support team.
Happy gaming!
Warm regards,
Magius.com Team
I enjoyed the variety of games Here…
I enjoyed the variety of games Here .lots of options from top providers. However, the £7,000 monthly withdrawal cap feels restrictive, especially for high rollers. It’s a solid platform overall, but better payout policies would make it even stronger.
February 5, 2025
Reply from Magius
Dear Andrew,
Thank you for sharing your experience! We're glad to hear you’re enjoying the wide variety of games from top providers.
Your feedback regarding the monthly withdrawal cap is appreciated, and we understand how a higher limit could enhance the experience for players like yourself.
We’re always evaluating our policies to better meet our players' needs, so your insights are truly valuable.
If you have any other suggestions or questions, our support team is always here to help. Enjoy your time on the platform!
Kind regards,
Magius.com Team
Terrible customer service - ongoing
As mention by someone in a review already.
I opened an account, lost a lot of money, then caught a grip of myself, admitted to having a gambling problem, and asked them to close my account for this reason. They didn't close my account, instead they bombarded me with emails offering bonuses, and even a cold call offering the same. I made an official complaint through their support email address and asked again for my account to be closed. They replied asking me to confirm the closure and loss of any funds on the account which I did. My account remains open and I continue to receive bonus offers by email daily. Absolute scumbags preying on peoples addictions. AVOID AVOID AVOID
Edit: today, the day after my review has gone live, Magius have asked for extra details to confirm that my review is genuine. This is like the chefs kiss of their ignorance.
February 20, 2025
Unprompted review
Reply from Magius
Dear Baz,
We are deeply sorry to hear about your experience, and we understand how upsetting this situation is. Your feedback regarding your account closure request and the subsequent email offers is concerning, and we sincerely apologize for not handling your request in a way that reflects our commitment to responsible gaming and customer support.
Your well-being is incredibly important, and we take issues like this very seriously. We are addressing your complaint and ensuring that the necessary steps are taken to resolve it. If you still wish to have your account closed, please don’t hesitate to reach out to us again, and we’ll prioritize this issue for you right away.
We genuinely regret the distress this has caused and are committed to improving our approach to responsible gaming. Thank you for bringing this to our attention, and we’ll work to make things right.
Best regards,
The Magius Support Team
Losing faith with this one
So I joined Magius and managed to be able to cash out $700. After the first day of processing I was asked to verify my identity which is no big deal kinda standard right. Now Iv played a fair number of gaming sites and this is the first this I had to produce a photo showing myself holding my id as well as holding my phone with the Magius page visible all on the same photo. If you don’t have another device your going to no be able to do so, after I managed to actually do that I was asked to so proof of address and proof of transaction, for the transaction I have to so them everything incoming and out going from the method used for my deposit with them. Since I was unable to get my bank statement for the current date until my new one arrives like they do each month I had to special order one showing the 30 day period I was asked for which cost me $ because it was a special request form, so after sending that in my address which is a statement within the allowed time period and transaction history which is the form I had my bank provid me with the deposit visible on it I used to win the claim they both continue to be denied. I ask why from support and they keep saying Il receive a email but I never do it’s been now almost 2 weeks and my withdrawal still shows processing and still no email I’m starting to wonder if it’s legit or not I
I don’t know how to respond to the response I got back I want to resolve this and been asked to submit my information but it doesn’t give me an option to respond to it on trust pilot obviously I can go to the casino site directly with it, but that’s not gonna work cause I’ve tried that even showed them a screenshot of the response from Magius and I never got anywhere. They just continued to keep telling me I need to upload my verification. I’m so sick of this verification thing. Magius if your reading this and if your implying I go to support on the casino website then I need the individual who I will be talking to to actually help me I have showed the Trustpilot response from you and I may as well of showed them a picture of my dog because it didn’t help me at all I just got told the same thing as I do every time I try solving this matter it’s like it you guys said that response to me to look good for the public but not to actually help me so I don’t know how to figure this out besides putting it out to the public because I can’t control your system to be able to fix this you guys have to all I can do is wait and hope I get the winnings I rightfully won. thanks.
Ps it’s been OVER 2 WEEKS
This is a reply to Magius you guys have responded to me with the exact copy and paste reply as the first response, is there someone who actually has read this or is it just a automated response done by a chat bot. You guys a rip offs take a look at all these reviews about your company. I wish I would of been able to come across this information before I ever spent any bit of money.
TO ANYONE READING THIS MAGIUS. COM WILL TAKE YOUR MONEY BUT WILL NOT PAY YOU WHEN YOU WIN, SAVE YOURSELF THE HEADACHE AND CHOOSE A TRUSTED SITE, THE TRUST SCORE SPEAKS FOR ITSELF.
February 17, 2025
Unprompted review
Reply from Magius
Dear Mike,
We sincerely apologize for the inconvenience and frustration you've experienced with the verification process. We understand how extensive the steps can feel, and we truly appreciate your patience as you’ve provided all the requested documentation.
It’s concerning to hear that your verification has not been successfully completed, especially given the extra effort you’ve gone to in providing your proof of identity, address, and transaction details. We want to assure you that we take these matters seriously and are committed to resolving them as quickly as possible.
Please reach out to us again with all the details, and we’ll escalate this matter to ensure that your withdrawal is processed and you receive the support you need. You shouldn’t have to face unnecessary delays or complications, and we’re sorry for the frustration this has caused.
Thank you for your patience and understanding, and we will work on resolving this immediately.
Best regards,
The Magius Support Team
I have won 3 times on blackjack and the…
I have won 3 times on blackjack and the money is not put in my account, not bonus money or bonus active. I win and the money disappears, several email and online chats but nothing.
January 28, 2025
Unprompted review
Reply from Magius
Dear Anthony,
We are incredibly sorry to hear about the issues you’ve encountered with your blackjack winnings. It’s concerning to learn that your funds have not been credited to your account, and we completely understand your frustration.
Please reach out to our support team again with the details of your winnings, and we will prioritize resolving this issue as quickly as possible. We take such matters seriously and will investigate thoroughly to ensure this doesn’t happen again.
We apologize for the inconvenience and appreciate your patience. We’re committed to making this right.
Best regards,
The Magius Support Team
I revoke the 1 star
I revoke the 1 star, Magius have got to be one of the worst!
Still waiting, 3 weeks, I mean not even a large amount, not even a withdrawal! Just a £34 win to be credited to my account! Free spins on Book of Fallen are all errors as the game doesn’t exist and customer service via email never respond! Avoid, not worth the aggro 🤷🏽♀️
January 28, 2025
Unprompted review
Reply from Magius
Dear Fay,
We are truly sorry to hear about your ongoing frustrations and the issues you’ve experienced with both the withdrawal and the free spins. This is certainly not the experience we aim to provide, and we regret the delays and lack of communication you’ve encountered.
We would like to resolve this matter immediately and ensure that your £34 win is credited to your account. Please contact our support team with your account details so that we can investigate and prioritize your case.
We sincerely apologize for the inconvenience, and we are committed to addressing these issues to improve your experience. Thank you for your patience and for bringing this to our attention.
Best regards,
The Magius Support Team
Scammed with 75 eur
I deposited money into this casino, made a small profit, and requested a withdrawal. The next day, I received an email stating that my withdrawal had been canceled, and since then, I have been unable to log into my account.
I have already sent 3 emails and opened multiple tickets regarding this issue. On January 28, I was informed that my withdrawal was manually processed, but I still haven't received the funds. My last inquiry was two days ago via ticket, and I was told that the money would arrive soon. Yet, I am still waiting.
I am outraged by the childish behavior of this casino is displaying. Blocking access and stalling payments instead of handling the situation professionally is completely unacceptable. 0 STAR
January 28, 2025
Unprompted review
Reply from Magius
Dear Adccccccc,
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to face delays and access issues, especially after following up multiple times.
Please allow us to investigate your case further to resolve the matter as quickly as possible. We take your concerns seriously, and we’ll prioritize ensuring your withdrawal is processed promptly and your account access is restored.
We deeply regret the lack of professional communication you’ve encountered, and we are committed to improving our customer service. Thank you for your patience, and we assure you we will do our best to address this issue.
Best regards,
The Magius Support Team
Shane I can not give one quarter star
Shane I can not give one quarter star. This games absolutely rubbish. I am trying different casinos for long term. This is a disaster. Don't sign up for this
February 9, 2025
Unprompted review
Reply from Magius
Dear Nicolae,
We’re really sorry to hear that your experience didn’t meet your expectations. We strive to offer a positive and enjoyable gaming environment, and we regret that we fell short in your case.
If you’re open to sharing more about what specifically went wrong, please feel free to reach out to our support team. We are always working to improve and value your feedback.
Thank you for sharing your thoughts, and we hope you find a casino experience that better suits your preferences.
Best regards,
The Magius Support Team
I am ot out of Words how bad this…
I am ot out of Words how bad this casino did me. I won 20 thousand dollar Max win could not cash out my money. Won money on blackjack did not recive winnings and is still wating on it as they sat this problem needs time to be resolved. It takes around a month to Get verified. When you contct the customer service they treat you like dogs that is how i understood you connot won on this fake casino. If you want yo Play online casino dont come here it seems it is easier to win but this dose not mean anything when you connot take it out. Also the bonus currency that they call magius coins it dose not work. When you contact the cuatomer service they just say it cant be used right now. Crazy. Stay away guys.
January 18, 2025
Unprompted review
Reply from Magius
Dear Alan,
We are extremely sorry to hear about your experience, and we understand your frustration. Winning a large amount of money should be a rewarding experience, and we deeply regret that you’ve encountered such difficulties with your withdrawal.
Please contact our support team immediately with your account details so that we can investigate your case and prioritize getting your winnings to you. We take these concerns seriously and want to ensure that this issue is resolved as quickly as possible.
We also apologize for the unhelpful experience you had with our customer service team, and we will work on improving that as well. Your feedback is valuable to us, and we are committed to making things right.
Thank you for bringing this to our attention, and we hope to resolve it promptly.
Best regards,
The Magius Support Team
F off
F off! Absolutely no idea how you obtained my phone number to text me your garbage offers! Absolutely fed up of it :@
February 3, 2025
Unprompted review
Reply from Magius
Dear Lee,
We apologize for the inconvenience caused by the unsolicited text messages. We take privacy very seriously, and we understand how frustrating this must be.
Please contact our support team with your details so we can investigate how your information was used and ensure that you are removed from our messaging list immediately. We will also work to prevent this from happening in the future.
We appreciate your understanding and thank you for bringing this to our attention.
Best regards,
The Magius Support Team
MAJOR SCAM
Major scam! Not only are the games rigged but every time you deposit a different organisation takes money out of your bank, it isn’t consistent but random names show up on your statement each time.
but the biggest thing is since I have been using this website I have noticed little bits of money slowly disappearing from my account whether it be £3 or £5 but on the 2nd of February my card was used for a payment of £75 at next and my card was in my bag so I had not lost it, the only explanation can be this website, every other site I purchase from is trusted and advertised on TV this was the only ‘iffy’ website I have used and now this has happened, I currently am getting a refund from my bank and a new card sent out to me, don’t be fooled by this website it is a total con.
February 3, 2025
Unprompted review
Reply from Magius
Dear Danielle,
We are truly sorry to hear about your experience, and we take your concerns very seriously. The safety and security of our players are our top priority, and we deeply regret that you have encountered these issues.
We would like to investigate the situation thoroughly, especially regarding the unauthorized transaction and the inconsistencies you've mentioned. Please contact our support team immediately with the details of the transactions in question so we can look into this further.
We apologize for the distress this has caused and appreciate your patience as we work to resolve this issue.
Best regards,
The Magius Support Team
FRAUD Casino
If there was an option to being able to give this Fraud fake site zero stars then that's what I'd give it. This site is a big con. I placed a bet on a roulette game and won, yet they didn't payout my winnings. Number of times I've been in touch about this and all I get is pure lies, telling me that it's been escalated and a email will be received.
No updates, no emails, no winnings credited. This site is a fraud, stay well clear of this fraud casino.
January 30, 2025
Unprompted review
Reply from Magius
Dear Jason,
We are truly sorry to hear about the issues you’ve experienced, and we fully understand your frustration. We take complaints like this seriously and regret that your winnings have not been processed as expected.
We want to investigate this matter right away and resolve it to your satisfaction. Please contact our support team with the details of your issue, and we will prioritize your case. We sincerely apologize for the lack of communication, and we are committed to improving our services moving forward.
Thank you for your patience and for bringing this to our attention.
Best regards,
The Magius Support Team
I believe that this casino is operating…
I believe that this casino is operating without a UK licence but is accepting players from the UK. Each time I have deposited,my money has gone to companies I have never heard of, unrelated to this casino . I have requested a full refund but have had no reply. If I do not get a response I will being asking my bank to investigate. Please stay clear of this casino and save your money
January 29, 2025
Unprompted review
Reply from Magius
Dear Lynne,
We are truly sorry to hear about the issues you’ve faced, and we understand your concerns regarding your deposits. We take player safety and security very seriously, and we want to look into this matter immediately.
Please contact our support team with the details of your transactions so we can investigate further and provide a solution. If you haven’t received a response yet, we apologize for the delay, and we assure you we’ll prioritize your case to get it resolved quickly.
We appreciate your patience and hope to restore your confidence in our services.
Best regards,
The Magius Support Team
I was sceptical at first.
I was sceptical at first.
I made my withdrawl on the 21/1/25
Then a second withrawal on the 22/1/25 due to withdrawl limits.
The second withdrawal was a lesser amount than the first and that was processed first for some reason but today both Withdrawls were approved.
The games on the saite are good and i have no loading issues .
The only reason i have given a 4 is because of the withdrawal limits otherwise live chat was very fast and explained everything.
I believe the people who give bad reviews on these sites need to talk to the support before
January 23, 2025
Unprompted review
Reply from Magius
Dear Joshua,
Thank you so much for sharing your experience!
We’re thrilled to hear that you’re enjoying the games and had a smooth experience with our live chat support.
We understand that withdrawal limits can sometimes be a bit frustrating, and we’re always looking for ways to improve. We appreciate your patience and are glad that your withdrawals were processed successfully.
Your feedback is very valuable, and we’re committed to continuing to provide a fair and enjoyable experience for all our players. If you ever have any further questions or need assistance, don’t hesitate to reach out.
Best regards,
Magius.com Team
Completely fair
The company has paid me all withdrawals. Their support was very prompt (24-48 hrs).
There are different ways to withdraw funding, such as card or IBAN info.
Play your gamble, enjoy your fun.
January 22, 2025
Unprompted review
Reply from Magius
Dear Richy,
Thank you for your great feedback!
We’re so happy to hear that your withdrawals were processed smoothly and that our support team was able to assist you promptly.
We’re glad you’ve been enjoying your experience and appreciate your trust in us. If you ever need anything or have more questions, feel free to reach out.
Enjoy your gaming, and we hope you continue to have fun!
Best regards,
Magius.com Team
Can't give no stars as no option FRAUD
Update reply from magius below
See the way they didn't address the issue with all the deposits going to several buisness e.g school education stuff, clothing store, mechanic store the list goes on on on
And I dud contact you about those concerns I've chat transcripts
So Magius adress that please
Can't give no stars as no option
Fraud company I made 50 deposits over few weeks and each deposit was in different currencies and to about 29 different buisness and 5 countries
My bank targeted me thinking I was part of money laundering
Games constantly froze , having to restart , reels just kept spinning not stopping , they blame everything on cookies and cache and your device
Do not give the your money they charge a fee then you double hit with currancy charges
Uk player
January 9, 2025
Unprompted review
Reply from Magius
Dear McG,
We’re truly sorry to hear about the difficulties you’ve experienced, and we appreciate you sharing your feedback with us.
We take any concerns about financial transactions and game performance very seriously.
We understand that the issues you encountered with deposits and games freezing were frustrating.
Our team is committed to providing a smooth and reliable experience, and we will review your case to ensure everything is functioning correctly. Regarding the currency charges, we always strive to be transparent with any fees, and we apologize if this was not made clear.
If you have any further concerns, please don’t hesitate to reach out to our support team directly. We’re here to help resolve any issues you’re facing and to ensure that your experience improves moving forward.
Best regards,
Magius.com Team
first thing the casino has no license…
first thing the casino has no license which means
sketchy already and now i know after playing there is an utter scam site. i wont say how much lost but alot. and the slots are glitchy as all hell, they pay nothing but 3 dollar wins or nothing , bonus rounds at every slot average pays 7 dollars , its a rip off. Avoid this scam site if you want to lose your money and probably wouldnt get paid if you tried to withdraw in fac avoid playing this whole group of scam sites. and honestly stay away from slot providers such as games global, which is micro scam gaming , stormcraft and triple edge games , they are rigged , they dont pay nothing , no not unlucky they are rigged right from micro gaming . if your gonna play at casinos online play at winspirit casino or jetcasino those sites pay and youll get your money. avoid garbage sites like magius casino , supabet which is in the same group .
January 10, 2025
Unprompted review
Reply from Magius
Dear Frank,
Thank you for sharing your feedback.
We’re truly sorry to hear that your experience did not meet your expectations. At Magius.com, we aim to provide a fair and enjoyable environment for all our players.
Regarding the issues you’ve mentioned, we take complaints about glitches and payouts seriously, and we’re committed to investigating these matters further to ensure that all games are functioning as they should.
We understand your frustration with the outcome of your gameplay and would like to assure you that we are continuously working to improve the player experience.
Your feedback is valuable to us, and we hope to have the opportunity to improve your experience in the future.
Best regards,
Magius.com Team
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