Magnetic North Travel Reviews 

316
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the well-organized and enjoyable trips, often describing them as seamless and exceeding expectations. People highly appreciate the helpful and responsive staff, who provide excellent support throughout the journey and are professional and informative. Reviewers frequently highlight the excellent accommodation and locations, often describing hotels as quaint, cozy, and well-situated. Many people appreciate the tailored itineraries and diverse activities, from husky sledding to cultural immersions, which allowed them to experience destinations deeply. The overall service, including smooth transportation and pre-arranged sightseeing, contributes to a stress-free and memorable vacation.

What people talk about most

Holidays

Consumers consistently report positive experiences with their holidays, often describing them as fantastic... See more

Location

Customers had positive experiences with location, frequently praising the beauty of the recommended places... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and efficiency in... See more

Service

Users describe positive interactions with service, highlighting well-organized and enjoyable trips with... See more

Customer service

Clients share positive opinions on customer service, highlighting the company's helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A well organised trip which met all our needs and was very enjoyable. The company was helpful and responsive when putting the holiday together and when a minor adjustment to a pick up time was reques... See more

Company replied

Rated 5 out of 5 stars

Our Finland Archipelago Bike adventure was great. From the moment we began planning the trip until its completion Annie was extremely responsive, helpful, personable and detail-oriented. The turn-by-... See more

Company replied

Rated 5 out of 5 stars

We had never booked an adventure with Magnetic North and never one without an actual guide with us. Everything was extremely well planned. It took us a little time to get used to the two apps... See more

Company replied

Rated 5 out of 5 stars

We booked a 4 night stay at the Wilderness Nangu in early February. Recommend splurging for the panoramic log cabin - the hot tub was wonderful to warm up and relax after activities. Room was spacious... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

About Magnetic North Travel

Written by the company

Bespoke adventures

As the experts in the Nordic region and Canada, we create bespoke wilderness breaks, luxury cabin holidays, road trips, active adventures and much more. We listen to your desires and inspire you with our in-depth country knowledge so that we can create a tailor-made itinerary that perfectly fits your brief, budget, and wishes.

Personal service

Booking a holiday with us is just the start of the journey. We are there every step of the way to make recommendations, answer your questions and to assist if you needed us. All our tailored vacations are delivered via our handy MNT travel app that works wherever you are in the world. For an extra peace of mind during your travels, you can rely on our 24/7 concierge line.


Contact info

5.0

Excellent

TrustScore 5 out of 5

316 reviews

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5.0

All reviews

(316)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Brandon Lodge

Very efficiently organised to provide a most memorable experience of snowmobiling in the North of Sweden. The location, Brandon Lodge, near Lulea, was excellent. The accommodation and the food was first class, all the staff friendly and the snowmobiling exhilarating

March 5, 2024
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Reply from Magnetic North Travel

Dear Roger

Thank you for your five star review! We're so pleased you enjoyed your snowmobile adventure in Sweden. Annie enjoyed working with you once again and we look forward to planning your next adventure in the Magnetic North!

Until then, warm wishes,

Laura

Rated 5 out of 5 stars

Laura at Magnetic Travel listened…

Laura at Magnetic Travel listened carefully to our travel style and specific wishes and she planned a perfect trip. Everything ran like clockwork. We enjoyed dog sledding, snowmobiling, Sami culture and reindeers, and even the challenge of very cold weather. Even the glorious Aurora Borealis showed up.

February 21, 2024
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Reply from Magnetic North Travel

Hi Nicola,

Thanks so much for posting a glowing review of your trip to Sweden! We're super happy you had a wonderful time and enjoyed the many adventures we arranged for you along the way. Of course, we're pleased that the Aurora came out for you too!

Until your next adventure with us!

Warm wishes,
Laura

Rated 4 out of 5 stars

Perfect when you don't want to organise all the activities on your own

It was great to have someone who knows the places to organise the best within our budgets and also in a timely manner. The app, where we had all the information by day was also super useful and helpful to not loose track of all the flights, transfers, activities. In addition to it, Annie was always there to assist us with whatever questions we had and nicely making sure we have everything we need and have a good time. We had great experience with everything that was organised for us, except a small hiccup with the transfer on arrival that did not show up, however Annie organised another one for us quite quickly. The Lofoten northern lights tour, the photography tour, the ferry from Lofoten to Tromso, the Tromso night boat tour were great and we saw twice the northern lights, which was a long dream of ours. The Sami experience and reindeer was not on the level of our expectations. We had the impression that we will meet group of Sami people with their traditional clothes and lean a bit more about their customs, hear their singing and sit for dinner with them after feeding the reindeers. Instead we were sitting for dinner with tourists, there was only one Sami person in traditional clothes who did not sit with us or talk with us, you could see and feel it was the minimum done to just take some money and it was not enjoyable. There was no place to wash hands after feeding the reindeers before our dinner, there was no explanation on what is their traditional food and why, the chocolate browny was like from a supermarket and you could see they don't care. The only nice thing was feeding the reindeers. However the price is not justified what you get at the end. Probably there are better places that offer similar activities but that you really feel this people enjoy to welcome people and spend time with them and explain about Sami people.

February 20, 2024
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Reply from Magnetic North Travel

Hi Rali

Thank you so much for sharing your thoughts here and for taking the time to review the service we provided. We're of course delighted you enjoyed your trip to Norway and the attention you received from Annie including our app.

Thank you for your feedback about the Sami reindeer experience with Tromso Arctic Reindeer. We are disappointed that this tour didn't live up to your expectations, and have shared your feedback with our partner. It is sold as a group trip rather than a private tour, and we are looking into why your experience felt underwhelming despite this. We have had good feedback in the past, and this has therefore come as a surprise. None-the-less we will be working with the supplier to address the points you have raised. Thank you again for sharing.

We'd love to help you again in the future!
Warm wishes,
Laura

Rated 5 out of 5 stars

Thrilling and Unique Icelandic Adventure

A stunning and unexpectedly wonderful 5 days in Iceland. Not normally ones for fully 'planned' holidays, we opted for Magnetic North due to our inexperience of travelling in extreme winter conditions such as those in Iceland during February. After a fair bit of research, we chose Magnetic North Travel and from the outset, Yasmin and Laura were extremely helpful and very willing to help with any queries.

The MN App works very well and the presentation of the itinerary, flight information, weather was very well illustrated and user friendly. Communication with the group was first rate and every query answered in minutes.

The holiday itself, 2 nights in Reykjavik and another 2 at a 'wilderness hotel' was unique and unforgettable. Excursions were immaculately planned and we enjoyed it all despite harsh conditions at times - all part of feeling challenged and alive! We swam in hot pools every day and really recommend experiencing both the popular tourist venues and more 'local friendly' thermal pools as each is a unique experience.

Yasmin and Laura from Magnetic North, genuinely went out of their way to provide us with an amazing holiday. We will definitely use them again and have already recommended the travel company to family and friends. Thank you - MN!

February 8, 2024
Unprompted review
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Reply from Magnetic North Travel

Hi Josie,

Thank you so much for sharing your thoughts and your five star review! We're so pleased you enjoyed your adventurous trip to Iceland and the service you received from the MN team! We are indeed genuinely thrilled you enjoyed your holiday and have returned with lots of great memories to look back on. Thank you so much for recommending us to your friend and family! We look forward to assisting you again in future!

Warm wishes,
Laura, Yasmin and the team

Rated 5 out of 5 stars

Great company to deal with

Very attentive, always at the other end of the phone to help with anything. Went to Tromso, Norway from Dublin, Ireland and on to Aera Lodges, Skittenelv...cabins in the snow overlooking the Fjord. Stunning location.

February 14, 2024
Unprompted review
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Reply from Magnetic North Travel

Hello!

Thank you for writing a review of your recent trip to Northern Norway! Annie was delighted to put this together for you, and to help when needed. We're glad you enjoyed the cabins and arrangements we made for you both. Until next time!

Warm wishes,

Laura

Rated 5 out of 5 stars

Northern Lights and winter activities

We usually travel independently but we had limited time for a trip to Northern Norway and a lot we wanted to cram in so decided we needed some help. I'm so glad we used Magnetic North. Laura was great at helping us work out how to make the best use of our time, and how to combine activities without exhausting ourselves. Almost everything worked completely smoothly, and Laura was super responsive in assisting with the only minor issue that arose. I am sad to be home, but have some special memories and would definitely use MN again.

February 8, 2024
Unprompted review
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Reply from Magnetic North Travel

Hi Helen,

Thank you so much for writing this super review, we're so happy you enjoyed your trip to Norway and the service we provided here at Magnetic North. It was a delight - and we're very happy things went smoothly, and you enjoyed the perfect balance of relaxation and adventure. We'd love to work with you again in the future!

Warm wishes,

Laura

Rated 5 out of 5 stars

Winter Honeymoon Dream

Annie made planning and booking our Nordic Honeymoon so easy. She was responsive, detailed, and answered ALL of our questions. She took my wife's wants and dream of a honeymoon and made it a reality. We had the best trip and when we go back to the Nordic countries - would definitely use Annie/Magnetic North again!

February 1, 2024
Unprompted review
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Reply from Magnetic North Travel

Hi Matthew,

Thank you so much for writing this wonderful review of your Nordic Honeymoon. We're so pleased you had a great time and enjoyed Annie's many arrangements and ideas. We're delighted the trip matched your dreams! We'd be so happy to work with you again. Until then, enjoy the wonderful memories!

Warmest wishes,

Laura

Rated 5 out of 5 stars

Great company to book a holiday with

Annie went to a lot of trouble to ensure every aspect of our holiday in Finland met our needs. From finding flights from our local airport and suitable 3 bedroom accommodation that could cater for vegetarians to tailoring our daily activities according to our preferences.
Everything ran very smoothly and I can throughly recommend Magnetic North.

January 12, 2024
Unprompted review
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Reply from Magnetic North Travel

Hi Debby

We're so pleased you had a wonderful time in Finland! Thank you for taking the time to write a review. Annie enjoyed putting this trip together for you and we'd love to help you again on your next adventure!

Warm wishes,
Laura

Rated 5 out of 5 stars

Faultless

Laura was absolutely fantastic at arranging our trip for a special 60th birthday. She listened to what we wanted and put together a package to match our desires. Despite flight changes and having to alter accomodation, together with inclimate weather and cancellation of trips, Laura was quick to offer and book alternatives. If I was going to go North again (to see the lights that eluded us this time) I would absolutely use Magnectic North again.

January 15, 2024
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Reply from Magnetic North Travel

Hello Gin,

So nice of you to write this glowing review of your trip! We were indeed hit with some weather and flight related snags, and I'm glad we could help you and make sure you had a wonderful trip despite those setbacks! We'd love to be of assistance again in the future!

Warm wishes,

Laura

Rated 5 out of 5 stars

We had a great time

We had a great time, everything was organised for us by Laura as well as various activities. All went smoothly without a hitch. We don't do many package holidays but this is the second time we've done so with Magnetic North and I would definitely recommend them and would use them again without hesitation.

January 7, 2024
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Reply from Magnetic North Travel

Hi Sarah,

Thank you for your review! And so happy to hear that you enjoyed your second adventure with us to Finland. I'm glad everything went smoothly and we're looking forward to helping with your next trip!

Until then, warm wishes,

Laura

Rated 5 out of 5 stars

The most magical adventure

We have just returned from our incredible trip to Lapland, which was all thanks to Laura at magnetic! inari was magical, exactly what I imagined and more. I would never have found it without Laura’s patience and guidance.

December 23, 2023
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Reply from Magnetic North Travel

Thank you so much for your review! We're so pleased you enjoyed your trip to Finnish Lapland this festive season. We were delighted to be of assistance and can't wait to help you with your next northern European adventure!

Until then, warm wishes,

Laura

Rated 5 out of 5 stars

Great advice on resorts

Great advice on resorts, well planned itinerary, lots of communication and available for support even during unsociable hours. Really prompt replies to emails, helped us check in online and found out lots of information regarding the resort for us. Nothing was too much trouble! Will definitely use Magnetic North again when we visit Finland.

January 2, 2024
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Reply from Magnetic North Travel

Hi Nicola,

Thank you so much for taking the time to review your trip and the service the team provided for you. It was a real pleasure designing your winter holiday and of course we were glad to be of assistance when you needed us. We'd love to help you again with a future Nordic adventure!

Warmest wishes,

Laura

Rated 5 out of 5 stars

Turned a tragic time into something beautiful

My wife, Dawn, died suddenly on the 20th December 2023, leaving me I am now the single parent to a six-year-old daughter, Aurora

That year, we had planned to take Aurora on a trip to see Santa in Lapland, but with a combination of her passport needing to be renewed and the planned public sector strikes in the UK, we had already decided to wait until 2024 when tragedy struck

With Aurora's passport renewed, I found and decyphered Dawn's notes on our planned trip. Magnetic North was at the top of her short list of providers. I had always trusted her judgement and, once again, I was right

Magnetic North planned everything and got everything right. The combination of the Magnetic North app and the personal rep meant that we had complete confidence in the flights and connections

Aurora got to meet Santa in Lapland, play with husky puppies, learn to ski and have a snowmobile ride - just as her mother had planned. Aurora didn't manage to see an aurora, but even Magnetic North can't control solar activity

I wholeheartedly recommend them

December 20, 2023
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Reply from Magnetic North Travel

Richard,

❤️ Thank you so much for sharing your experience and feedback. We're so pleased you both had a wonderful time in Finnish Lapland and were able to honour Dawn's wishes. It was a privilege for us to be able to make this happen for you and Aurora, and we're glad you made some wonderful memories together. We will share this feedback with our partner in Finland and we hope to be able to help again in the future.

Warmest wishes,

Laura, Annie and the MN Team x

Rated 5 out of 5 stars

I would highly recommend Magnetic North…

I would highly recommend Magnetic North Travel, this is our first time using them and things were perfectly smooth. The timing of the drivers and reservations made went like clockwork and we felt quite pampered. I was very impressed with their App and the ease of use. Annie hit it on the nose perfectly.

December 21, 2023
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Reply from Magnetic North Travel

Hello Thomas

Thank you so much for your glowing review! We're delighted you enjoyed your trip to Finland and the service our team provided for you both. It was a real pleasure and we're especially pleased that you felt pampered!

Until next time! Warm wishes,

Laura

Rated 5 out of 5 stars

Memories that will last a lifetime

From start to finish, Laura has been faultless in helping us make a long term dream come true. Having approached her very last minute for a trip to Lapland with our 2 young children, Laura was not only able to meet our needs but provide an experience we didn’t know was possible. Laura very quickly founds flights, transfers, tickets to see elves, a reindeer ride to visit Santa and an experience where we could drive our own husky sled! The accommodation was also faultless, an incredible ski chalet with its own sauna and cabin with a glass roof.
I cannot thank Laura enough for providing my family with the most fantastic trip with memories that will last a lifetime.

December 9, 2023
Unprompted review
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Reply from Magnetic North Travel

Hi Joshua

Thank you so much for taking the time to review your trip and the service you received from our team! It was much fun designing this Lapland adventure for you and the little ones. We're delighted you had a great time and enjoyed the accommodation and activities. Enjoy the memories and we hope to welcome you again!

Warm wishes,

Laura

Rated 5 out of 5 stars

What a fantastic trip !

What a fantastic trip ! Everything about our Circle Tour of Iceland was great. Difficult to pick out highlights but if I was forced I would go for the geysers, ice caving and whale watching....and then there were a couple of magical Northern Lights appearances. Iceland is a wonderful country and I can't think of a better way to experience such a wide variety of its amazing attractions.

October 26, 2023
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Reply from Magnetic North Travel

Hi Adam

Thanks for your fab review! Absolutely delighted you enjoyed your Icelandic adventure! You definitely received the best weather and I am pleased you enjoyed all of the experiences we arranged.

Until next time!

Warm wishes,

Laura

Rated 5 out of 5 stars

Can’t recommend highly enough

Expert advice on all aspects meant all elements of our trip were outstanding. The itinerary, timings, accommodation and advice in between for eateries etc. the Magnetic North app had all our documents and itinerary, maps etc all in one place. I can’t recommend this company highly enough - it’s a whole different level of service for the travel industry.

October 20, 2023
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Reply from Magnetic North Travel

Hi Jules,

Thanks for this glowing review! We're delighted you enjoyed our service once again and you had a wonderful time in Norway. We aim to deliver an exceptional experience to all our clients at all stages of the journey. We'd love to help you again on your next adventure.

Thank you again and warm wishes,

Laura

Rated 5 out of 5 stars

What a wonderful holiday

What a wonderful holiday. Norway is beautiful and awe inspiring. Annie from Magnetic North helped us plan exactly what we wanted. The itinerary they provided was clear and user friendly. When we had a problem, a ferry crossing being cancelled, Annie was on the phone to help find a solution we were happy with. Thank you.

September 12, 2023
Unprompted review
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Reply from Magnetic North Travel

Dear Gary and Sue

Thank you so much for your glowing review! We're really happy you had a wonderful time in Norway and enjoyed the service Annie offered. It was an unfortunate moment when the ferry was cancelled, but glad that we could quickly step in and help.

We look forward to helping you with your next adventure!

Warm wishes,

Laura

Rated 5 out of 5 stars

Magnetic North are efficient in every…

Magnetic North are efficient in every aspect from beginning to end, very knowledgeable and are always willing to listen to customer advise, queries etc.

August 14, 2023
Unprompted review
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Reply from Magnetic North Travel

Hi Janie

Thank you for your kind review! Great to know that you enjoyed our service and your trip to Norway. We're looking forward to assisting you with your next adventure!

Until then, warm wishes,

Laura

Rated 5 out of 5 stars

Real commitment to client's satisfaction.

Magnetic North Travel (MNT) provided outstanding commitment to my needs as client from the time of my first contact till the end of the trip and after. I provided MNT with an outline of the tours I wanted to do and my agent did absolutely everything else. She took my many changes of mind in her stride, researched them and then came back to me very quickly with brilliant solutions / suggestions. She then put the 3 tours (Finland, Arctic Coast Norway and Lofoten Islands Norway) together with stays at a bunch of other destinations into a very useful App which I could use offline. In addition to having all of my many tickets, vouchers etc, maps and the day by day details, the App included all of the detailed cycling routes together with tailor-made suggestions for side adventures such as hikes, alternative cycling destinations, beaches, museums, galleries etc. My agent also set up a WhatsApp group so I could post updates / photos / etc as the trip progressed. She responded very promptly to any post I made which gave me a strong feeling that assistance would be available quickly if I needed it. As it turned out, the trip progressed like clockwork and no assistance was needed.
All in all, this was an awesome trip of a lifetime thanks in no small part to the awesome agents at MNT .... and incredibly good luck with the weather.

July 25, 2023
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Reply from Magnetic North Travel

Hi Robert,

High praise indeed, thank you! We're delighted you enjoyed your adventure across Finland and Norway, and everything went smoothly. We very much enjoyed designing this trip for you, and seeing the regular updates you kindly shared with us. A real joy! We are indeed committed to our client's satisfaction and very happy that you identified this in your thoughts. Until next time!

Warmest wishes
Laura and the team

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