MAGNETIPS™ Reviews 94

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

These look amazing, but when we opened ours they had already dried out. We had already ordered refills so opened them straight away, within a month of barely being used these too had dried out. Real... See more

Company replied

Rated 1 out of 5 stars

Received as a Christmas present and had my first try today. The majority of the pens are dry and unusable, very disappointed. Going by other recent reviews, this appears to be a common issue, which... See more

Company replied

Rated 5 out of 5 stars

Such a fantastic idea & this is my first (refill) purchase (first bought the base package 2 years ago!). It’s such a versatile product, however the colours are a bit limited (would like to see mote m... See more

Rated 2 out of 5 stars

Honestly, slowing shipping ever. I made my purchase on November 19th - it didn't ship from you until the beginning of December, and I still haven't received it. I'm hoping the new gel pens are better... See more

Company replied

Company details

  1. Electronics & Technology

Information provided by various external sources

Each one of our unique colouring pens contains two powerful magnets, allowing them to attract one another, and become the centrepiece of your desktop!


Contact info

1.8

Poor

TrustScore 2 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Saw these in a tv show and thought they were great but customer services is shocking

Saw these in a tv show and thought they were such a good idea. Have received them and most of them work well. Love that they stick together, my kids think there great. Customer services on the other hand is a joke. I put an order in and hadn’t received anything over a week later, so messaged them, I had to message a few times before they finally got in touch and it was over a week later before I got a reply. As my order was for a present I decided to check them and. 2 of them don’t work
One is missing a nib and one is missing ink altogether. I have messaged more than once but again no reply. I refused to order a refill pack as I don’t think I should have to pay for someone else’s mistake. The pens are great but customer services leave a lot to be desired

October 12, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing company

I had some problems with my order due to my own fault. But once the problem was resolved the company where very understanding and put my needs firsts. They always got back to my emails and didn’t let me down. And the pens themselves are outstanding.

January 29, 2020
Unprompted review
Rated 5 out of 5 stars

MagneTips Refills

Such a fantastic idea & this is my first (refill) purchase (first bought the base package 2 years ago!). It’s such a versatile product, however the colours are a bit limited (would like to see mote metallics, or pastels). Other than that, a great product & very little plastic waste (very environmentally friendly 🙂)

January 2, 2020
Unprompted review
Rated 4 out of 5 stars

Fun product

Fun product, powerful magnets, but only if the chrome balls were a little bigger, it'd be easier to build all sorts of structures.

December 29, 2019
Unprompted review
Rated 2 out of 5 stars

Slowest Shipping Ever!

Honestly, slowing shipping ever. I made my purchase on November 19th - it didn't ship from you until the beginning of December, and I still haven't received it. I'm hoping the new gel pens are better than the original refills - which barely lasted a week with light use. Hoping one day I will be able to tell first-hand - if I ever get them!

December 22, 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Hi Damian,

Thanks for getting in touch. As you can see from your tracking page, your order has become lost in transit. We are chasing this with our postal partners on your behalf as an urgent matter and will action a replacement order in the meantime. So sorry it has taken so long to get you, we are working to get your order to you ASAP.

Kind Regards
Team Magnetips

Rated 1 out of 5 stars

Dried out quickly

The pens look nice and promising, bought two boxes, but... when they arrived 15% of the pens were already dry. After some months (one does not use the pens every day) they have all dried out! Cannot compare with Stabilo - they are not dry after few years of non-use.
Love the idea and design, but sad concerning the quality.

July 1, 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Dear Reda,
Thank you for taking the time to write a review and apologies to hear you are unsatisfied with your purchase. We can definitely help solve this issue for you - please get in touch with our customer service team, our email address is: hello@magnetips.co
Kind Regards

Rated 3 out of 5 stars

Ink is very poor quality

Ink is very poor quality
Magnetic fields is very weak

May 26, 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Dear Ahmed,
Thank you for taking the time to write a review and apologies to hear you are unsatisfied with your purchase. Please get in touch with our customer service team so that we can help you further. Our email address is: hello@magnetips.co
Kind Regards

Rated 2 out of 5 stars

Ink dries out easily. Expensive mistake

These look great but they arrived with dried ink and although they replaced them the replacements dried out quickly too. If you don't use them regularly then they dry out, so not very happy with them.

May 17, 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Hi Mark- Thanks for the feedback-we would very much like to look into it and find a solution.
If you could reach out to hello@magnetips.co with details about your purchase we will be happy to assist.

Rated 1 out of 5 stars

An expensive con

These look amazing, but when we opened ours they had already dried out. We had already ordered refills so opened them straight away, within a month of barely being used these too had dried out. Really disappointing - particularly as we thought these would be an environmentally friendly pen option. An expensive con.

May 14, 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Dear Helen,
We are so so sorry to hear about this. We really appreciate all our customers and want everyone to be happy with their purchases. Please get in touch with our customer service team on: hello@magnetips.co so that we can help solve this further.
Apologies and Kind Regards,
Team Magnetips

Rated 1 out of 5 stars

I don't have yet received order 2634

I don't have yet received the Magnetips, order #2634, placed on April the 24th.
I wrote for news about that but your Costomer Service don't provide any replay yet (today is May the 9th). very, very, bad.
Marino Dell'Erba

May 7, 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Hi Marino,
Thanks for your review and apologies for your frustration - the customer service desk is closed over the weekend and on bank holidays which is why there was a delay in someone getting back to you.
We have now responded to your email with your tracking details - you can follow your parcel there, for deliveries outside the UK, we request that customers allow up to 10 working days for delivery - your parcel should be with you this week. Please let us know if you have any further issues.
Kind Regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look