Magnolia Box Reviews 443

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including prints, canvases, and frames, noting excellent color saturation and detail. People also frequently highlight the efficient and prompt delivery service, with items arriving quickly and well-packaged. The customer service is often described as top-notch, with many appreciating the helpful and responsive team. However, some people experienced issues with the website, specifically regarding image cropping that removed significant parts of classic artwork. A few other people also felt that the resolution of some images was poor, leading to disappointing print quality, and there were occasional reports of items being damaged during transit.

What people talk about most

Product

Consumers express high satisfaction with the product quality. Many reviewers highlight the excellent quality... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of prints, paper, and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and speedy shipping,... See more

Service

People report positive experiences with service. Customers consistently praise the prompt, efficient, and... See more

Website

Users describe ambiguous interactions with the website. Many customers found the website informative, easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn't used Magnolia Box before and needed an important gift in a hurry. My whole experience was brilliant - easy to use website, products that I wanted, good value for money. Despite my order comin... See more

Rated 5 out of 5 stars

A particularly good quality print arrived quickly. The carefully rolled copy of a painting was in perfect condition on good quality paper. The website was informative and easy to use. I was able to or... See more

Rated 5 out of 5 stars

It's been wonderful over the years knowing I can always find an excellent framed print of a painting I've been looking for but recently the courier company (I'm sure you know which one...!) let me dow... See more

Rated 5 out of 5 stars

Hi, Really happy to give you some feedback. The print arrived remarkably quickly, within 48 hours, well-packaged in tissue paper and a robust cardboard tube. The print itself was of a very high qua... See more


Company details

  1. Home Goods Store
  2. Art Gallery

Written by the company

A huge collection of art, affordably priced and expertly crafted into beautiful, tailor-made prints that turn your house into a home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

443 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Incredible quality artwork

Incredible quality artwork. We have purchased several pieces and have been extremely pleased with the items we have received. The delivery time is very reasonable and pieces were very well packaged. Courier and company delivery communication was great. Overall a fantastic experience and I would highly recommend.

July 23, 2024
Rated 5 out of 5 stars

The picture and frame were great…

The picture and frame were great quality and arrived very quickly. Sadly the coiurier damaged the glass (not Magnolia's fault at all)-I contacted them about the damage and a replacement was sent the same day. Excellent customer service!

June 26, 2024
Rated 5 out of 5 stars

Fantastic experience

Fantastic. Sadly the courier left my print out on a wet day and by the time I opened it it was marked. Completely not the fault of the magnolia box but when I emailed to tell them they were fantastic and sorted it out for me.
It’s how businesses fix things when they go wrong that sets them apart from the competition and these guys got it spot on.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I had a picture that over the 35yrs had faded, I ordered a framed replacement from Magnolia Box, it surpassed my expectations, I'm over the moon to have it back on the wall, I'm extremely happy with my purchase.

May 30, 2024
Unprompted review
Rated 3 out of 5 stars

Really like the big canvas prints

Really like the big canvas prints, this was my third purchase, no hangers supplied with this one though. FedEx were terrible with the delivery, received a part refund in compensation, thank you.
Great product but please drop FedEx as your delivery agent.

April 25, 2024
Rated 5 out of 5 stars

I was looking for another supplier for…

I was looking for another supplier for fine art prints after the last one I used stopped supplying the UK. I was extremely impressed with Magnolia Box-the experience from beginning to end was smooth and convenient.
The quality of the framed prints is high, using good quality paper and the prints themselves are excellent. The quality of the framing was also flawless. The logistics were smooth-good tracking information and both framed prints arrived within 4 days (including a weekend) completely undamaged. Delivery was included in the price given the amount I spent.
Overall the prices are very fair for what you get and what comparable sites are offering. Have recommended to friends and family and would definitely use again.
Keep up the good work!

April 25, 2024
Rated 4 out of 5 stars

Print has just arrived and it's just…

Print has just arrived and it's just what it said on the box....great quality, can't wait to have it framed.
Only 4 stars because I had a lot of trouble getting contact details. I usually like ordering over the phone because not everyone supplies to the Channel Islands and I hate going through the process of ordering on line and then finding out it can't be sent to me. So unless you live in the Channel Islands - you'll be fine.
Happy Purchaser

April 18, 2024
Rated 5 out of 5 stars

Returns and assistance…

I ordered a print and the positioning wasnt what we thought it was. We contacted Mary who dealt with our problem, helped us to return the print and sent out the replacement one with no problem at all. Hannah is on hand to help with our next order. Thanks very much

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

I was absolutely amazed by the quality…

I was absolutely amazed by the speed from ordering to receiving the item, and even more by the quality of the framing and print. I ordered a giclée stretched canvas in a black float frame. I absolutely adore it.
Thank you.

March 11, 2024
Unprompted review

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