Mags Direct Reviews 1,216

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 350 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and the promptness of delivery. Many people appreciate the flexibility of ordering single magazines without a subscription and the good selection available. Reviewers frequently mention that their orders arrive quickly and in perfect condition, often exceeding expectations. However, some customers experienced issues with delivery, including delayed or undelivered orders, and a lack of tracking information. There were also instances where people had to pay unexpected import taxes, particularly for international shipments. A few reviewers also noted problems with the website, such as difficulties uploading images or unclear delivery options.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery services. Many reviewers praise fast... See more

Order

Consumers have mixed experiences with the ordering process. Many find it easy to order, appreciate the... See more

Product

Users describe ambiguous interactions with product. Many customers appreciate the wide selection of... See more

Website

Customers had ambiguous experiences with the website. Some reviewers found the site fantastic, easy to... See more

Service

Clients share positive opinions on service, with many praising the excellent and flexible service, especially... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was an expensive, but the only way to obtain a copy of this year's Good Food's Vegetarian Christmas in Canada. It took 12 days to arrive but I was delighted to see that it had been packaged in c... See more

Company replied

Rated 4 out of 5 stars

Delivers on time, undamaged but Yodle literally dumped the envelope on the floor in a public area below my post box, which is more than large enough to take the magazine. Not impressed

Company replied

Rated 4 out of 5 stars

Ordered the Feb issue of BBC Sky at Night, arrived quickly and in perfect condition, a no hassle transaction. Only reason it got 4 and not 5 stars, is the rather pricey p&p. Not sure it cost nearly... See more

Company replied

Rated 3 out of 5 stars

When I ordered the magazines and asked for them to be posted to my home in France, no mention was made of Import Tax being paid. When I placed the order I paid £7.50 postage charge for two magazines,... See more

Company replied


Company details

  1. Newsstand

Written by the company

Purchase Your Favourite Magazine with MagsDirect! We supply single issues, not subscriptions, giving you the freedom to choose which magazines you buy and when. You can look forward to the latest editions arriving through your door without the hassle of having to pop to the shops. Magazines are a fantastic source of information, tips and news, so whether you need gardening inspiration with BBC Gardeners’ World or bringing the world to your door with National Geographic – we are dedicated to bringing you fresh, exciting and entertaining reads all year round. Whether it’s food, health, fashion, sports, motoring, travel, home, tech or more – here at MagsDirect, there’s always an exciting new read to explore.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

So convenient

Really easy ordering and very reasonable postage at just £1, way more convenient than going to the shops!

April 14, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Rebecca,

Thank you for your 5-star review! We're so pleased to hear that you found the ordering process really easy and that the postage offered great value and convenience.

It’s wonderful to know we can help make getting your magazines simpler than going to the shops!

We really appreciate your support and hope to serve you again soon.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

I bought the digital detox magazine and…

I bought the digital detox magazine and am enjoying it very much. A nice range of puzzles and activities

April 10, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Catherine,

Thank you for your 5-star review! We're so pleased to hear that you're enjoying the Digital Detox magazine and that you're finding the range of puzzles and activities engaging.

It’s great to know it’s providing a relaxing and enjoyable experience for you.

We really appreciate your support and hope you continue to enjoy future issues!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Great service recommend

Great service recommend

April 12, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi George,

Thank you for your 5-star review! We're really pleased to hear you had a great experience and appreciate your recommendation.

Thanks for your support—it means a lot to us, and we hope to serve you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Hassle free transaction

Hassle free transaction, communication good with speedy delivery.
Many thanks

March 26, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Sandra,

Thank you for your 5-star review! We're delighted to hear that you had a hassle-free transaction and that communication and delivery were both up to standard.

It’s always great to know our customers are happy with the service, and we really appreciate you taking the time to share your experience.

Many thanks for your support, and we hope to serve you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

The magazines arrived timely!

October 28, 2025
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Cam Cai,

Thank you for your 5-star review! We're so pleased to hear that your magazines arrived on time.

We really appreciate your support and hope you continue to enjoy your publications.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Only ordered one item

Only ordered one item , but received it very quickly , packed well , will use company again

April 1, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Mr Sutcliffe,

Thank you for your 5-star review! We're so pleased to hear that your order arrived quickly and was well packed.

No matter the size of the order, we always aim to provide a fast and reliable service, so it’s great to know we delivered on that.

We really appreciate your support and look forward to serving you again in the future!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Magazine was delivered on time

Magazine was delivered on time and arrived in excellent condition...

April 3, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Julie,

Thank you for your 5-star review! We're so pleased to hear that your magazine arrived on time and in excellent condition.

Providing a reliable and high-quality service is really important to us, so it’s great to know we met your expectations.

We truly appreciate your support and hope you enjoy your magazine!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Streamlined online ordering

Streamlined online ordering of my favourite publication, which I was excited to find as very difficult to source locally in Australia. Communication every step of the way. Prompt delivery.

April 9, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Misha,

Thank you so much for your fantastic 5-star review! We're delighted to hear that you found the online ordering process smooth and that you were able to get hold of your favourite publication, especially given how difficult it is to source locally in Australia.

It’s great to know our communication and delivery met your expectations—this is exactly the experience we aim to provide.

We truly appreciate your support and hope you continue to enjoy your magazine!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Simple to place an order which arrived…

Simple to place an order which arrived in the promised time,

March 31, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Margaret!

We’re glad to hear that you found it simple to place your order and that it arrived within the promised time. Providing a smooth and reliable experience is very important to us, so your feedback is much appreciated.

We hope to serve you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Easy to use website and great deals.

Easy to use website and great deals.

April 7, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Jessy!

We’re really pleased to hear you found our website easy to use and that you were happy with the great deals available. It’s great to know you had a positive experience browsing and shopping with us.

We truly appreciate your support and look forward to serving you again soon!

Best Wishes,
MagsDirect

Rated 4 out of 5 stars

The magazine arrived very late but customer services finally came up trumps

The magazine never arrived . Not had a refund yet.
UPDATE
Magazine finally arrived 10/4/26 . It had been ordered 24/3/26 . Had to complain a few times but all OK now.

March 24, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Anona,

We’re very sorry to hear that your magazine didn’t arrive and that you’re still waiting on your refund — we completely understand how frustrating this must be.

This isn’t the level of service we aim to provide, and we’d like to resolve this for you as quickly as possible. Please contact us using the link below with your order details so we can look into this and ensure it is sorted for you:

https://magsdirect.co.uk/contact/

Thank you for bringing this to our attention, and we hope to put this right.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Great magazines

Great magazines

April 7, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Keith!

We’re really pleased to hear you’re happy with the magazines. Your support means a lot to us, and we hope you continue to enjoy our selection.

We look forward to serving you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Reliable online purchase.

The company kept me informed of the progress of my order and dispatched in when they said. It arrived on time and in good condition.

April 2, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Susan!

We’re really pleased to hear that you found your online purchase reliable and that you were kept well informed throughout the process. It’s great to know your order arrived on time and in good condition — exactly the experience we aim to provide.

We truly appreciate your support and hope to serve you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Always excellent service

Always excellent service, easy to navigate on clear website with excellent product description.
Product arrived on time very well packed by courier who kept in touch. Cannot fault at all.

April 2, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Malcolm!

We're delighted to hear that you’ve had consistently excellent service with us. It’s great to know you found our website easy to navigate and that the product descriptions were clear and helpful. We’re also pleased your order arrived on time, well packed, and that the courier kept you updated throughout.

Your feedback means a great deal to us, and we truly appreciate your continued support.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Cheap postage and great mag

April 3, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Stuart!

We’re really pleased to hear you’re happy with the magazine and that you found the postage to be good value. It’s great to know you enjoyed your order.

We appreciate your support and hope to see you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Excellent service received

April 2, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, James!

We're delighted to hear you received excellent service — that’s exactly what we aim to provide every time. Your kind feedback is greatly appreciated by the team.

We look forward to serving you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Trusted

Trusted, fast delivery.

April 2, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review!

We’re really pleased to hear you found us trustworthy and that your order arrived quickly. Providing a reliable and efficient service is very important to us, so your feedback is greatly appreciated.

We hope to serve you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Easy to order

Easy to order. Postage only £1 cheaper than driving to a shop!

April 3, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Tracy!

We're glad to hear you found the ordering process easy. We also appreciate your feedback regarding postage — we always aim to keep our delivery options as competitive and convenient as possible, and your comments help us continue to improve.

Thank you for choosing us, and we hope to see you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Excellent company

Excellent company. Would highly recommend

February 28, 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Rebecca!

We’re really pleased to hear you’ve had such a positive experience with us and truly appreciate your recommendation. Your kind words mean a lot to the team.

We look forward to serving you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Being on the other side of the pond

Being on the other side of the pond, it’s exciting to get special figures associated with the magazines so conveniently.

January 2, 2026
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Chris!

We're delighted to hear that you're enjoying being able to access the special figures and magazines so conveniently, even from across the pond. It’s great to know our service is helping bring those items to you with ease.

We really appreciate your support and hope to serve you again soon!

Best Wishes,
MagsDirect

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