MAHI Leather Reviews 414

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the superb craftsmanship and durable, high-grade leather that often develops a unique patina over time. Many people appreciate the fast shipping and efficient delivery service, noting that orders arrive quickly and as described. The overall ordering process is frequently described as easy and straightforward, and consumers are very satisfied with the customer service, often mentioning helpful and responsive interactions. However, some customers also noted issues with product sizing, particularly with slippers being smaller than expected. A few reviewers reported receiving items with minor cosmetic imperfections, such as scars on leather or a bag arriving crushed. There were also occasional mentions of issues with product longevity, like a lock breaking or color rubbing off, and some customers experienced problems with delivery charges or stained items upon arrival.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality and thoughtful design of... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping and... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and quick,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Superb products however my slippers are at least 2 sizes too small and I got a pair one size bigger than normal to be sure. Their sizes are not accurate, I would go at least one size up if not two of... See more

Rated 5 out of 5 stars

Shipping was fast as promised. Bag material was a beautiful full grain but had 1 or 2 scars on them, which can be expected. Overall, it far exceeded my expectations for the quality of bag and leather... See more

Rated 5 out of 5 stars

I’ve been using my Harvard laptop bag every day for the past few weeks, and it has become a real statement piece. The vintage brown color gives it a rugged, professional look, and the craftsmanship... See more

Rated 5 out of 5 stars

Purchased 2 overnighters and a backpack with 3 for 2 offer. Quality is excellent, shipping is fast, within a week and only regret was not having them personalised. Wanted to get a couple of belts but... See more


Company details

  1. Bags and Luggage Store

Written by the company

Premium leather handmade just for you. MAHI offer a one year warranty as standard on all orders. All leather is a byproduct of local farming. $1.50 from every sale is donated to the FRANK Water charity.

MAHI Customer Promise

Written by the company

30 Day Money Back Guarantee
As part of our commitment to quality, MAHI offers a full 100% money-back guarantee on all non-personalised orders.

Contact info

4.8

Excellent

TrustScore 5 out of 5

414 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

The bag elegant and practical

The bag is beautiful. Great stitching of monogram as well as the bag. The blue leather is what I picture and I can tell will weather nicely.
Mailing took a bit. Add 7 business days to what ever the ETA is.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Very good

Very impressed with the quality and everything about the bag. I got an import fee from FedEx (ca. 25$), and when i contacted Mahi Leather about it by email, i got the full amount covered. Great product, great price.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing bag

Amazing bag, just what I needed with all the compartments. Very spacious, nice look, good size and great looking bag as it is leather. Overall good purchase

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

I love this bag

I love this bag. Excellent leather and very attractive. I bought it for work and everyone ask me where I got it from. Delivery was a little slow very worth the wait. I would definitely purchase from here again. It's a great, very well made bag.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased customer

Having purchased several items, including duffels, weekenders and portfolios, all have been excellent without a blemish. Apparently, those folks in India know how to work leather.

Recently, I purchased two portfolios and wanted a different monogram and Mahi Leather worked with me until we got it worked out. Yes, I am very impressed by their customer service and willingness to make sure that I am happy with the result.

Good job MAHI LEATHER, keep up the good work.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful quality

Beautiful quality. The bag smells so good. And the process was very user friendly.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Craftsmanship

Quick delivery, excellent condition and quality and the customization was correct. My husband bought me a bag from your company for Christmas and he loved it so much he asked for one for his birthday!

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the Classics Artist Roll in…

I ordered the Classics Artist Roll in leather with engraved initials, it was a Xmas present ordered 2 days before Xmas delivery cut off dates. Once order was processed I received tracking# & delivery date 30/12/24?? Noooo...!! Customer service were great and assured me they were doing their best to get the parcel to me before Xmas day. Up to Xmas Eve Eve, the pressie was arriving 30/12/24.. Xmas Eve I received message it's out for delivery.. woo hoo! It arrived that afternoon and was better than the pictures, the smell of the leather roll and the design, its beautiful

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! Bag arrived just in time for Christmas despite a little fed ex snaggle. Carrie Anne resolved the problem immediately. and my partner loves her new weekender - well made, great size and beautiful.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bag and very well crafted

Beautiful bag and very well crafted.
Initially Fed Ex delivered my bag to a different city. The customer service representative Carrie-Anne was very helpful with resolving the issue. I received my replacement order shortly after. I was very pleased with the quality of product as well as the quality of customer service.
I will be a return customer.

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

Worst leather bag I’ve ever seen

I received a bag for my birthday last April after showing it to a family member, The Harvard in black, and it is quite simply one of the worst bags I’ve ever seen. I wanted to love it, but the material is stiff and wrinkled in many places. It feels dried out and paper thin. I only used it once, due to the issues, but it appears like it won’t last long without ripping/splitting. I tried leather conditioner and it just sits on the outside and doesn’t absorb whatsoever. I honestly question if this is actually leather. I’ve had a lot of leather products in the past and this bag feels and looks like a $10 Temu product. Avoid this company at all costs.

April 10, 2024
Unprompted review
MAHI Leather logo

Reply from MAHI Leather

Hello Cydney,

We're sorry to hear about your experience. It's quite unusual as the leather we use is certainly not paper thin.

Could you please email some photos of the issues you describe? If there have been any shortfalls our side we will replace the product or refund you.

Thank you,
MAHI

Rated 5 out of 5 stars

Excellent Service

I ordered a Knife Roll as a gift a few days before Christmas and was so pleased to receive it on time. I appreciate the excellent service received.

December 25, 2024
Unprompted review

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