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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their sturdiness and robust build, which contributes to a stable and reliable user experience. Many highlight the ease of assembly and the smooth, quiet operation of the desks, appreciating features like memory presets and the modern, clean aesthetic. The delivery service is frequently described as fast and efficient, with products arriving well-packaged and on time. Furthermore, the customer service team receives high commendations for being responsive, helpful, and providing excellent communication. However, some customers experienced issues with delivery, including lost parts or delays, and a few noted problems with product alignment, finish, or pre-drilled holes during assembly. There were also isolated reports of desks malfunctioning or having stability issues at higher settings, and some found the surfaces prone to fingerprints.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the desks as sturdy,... See more

Quality

People report positive experiences with quality. Many customers praise the excellent build quality, noting... See more

User experience

Clients share positive opinions on user experience. Many reviewers praise the straightforward assembly,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many consumers praise the fast delivery times,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the customer service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Maidesite T2 Pro - Electric Stand Up Desk Frame Purchased 07/23 My friend built me a wood and resin desk top to fit the standing frame. I was concerned about the desk holding the weight of a heavey d... See more

Company replied

Rated 5 out of 5 stars

From the decision to delivery the process was easy and trouble free. The Table support I bought had been an extremely useful addition to my modelling hobby. Most people simply construct a static... See more

Company replied

Rated 5 out of 5 stars

I ordered the T2 Pro desk and vintage top. There was a problem with the local courier, but Maidesite Support kept me up to date, and replied to all my messages promptly and helpfully. They were... See more

Company replied

Rated 5 out of 5 stars

The value of this desk is exactly what I had wanted. Sturdy quality, workmanship the desktop piece looks and feels sound. Instructions are good and the delivery although quoted 3-4 working days...arri... See more

Company replied


Company details

  1. Office Furniture Store

Written by the company

Maidesite provides quality electric standing desks, height adjustable desk frames, monitor arms and othe ergonomic office accessories to UK users to enjoy cozy and healthy working. Maidesite products are liked by thousands of Pros for thinking design, top-notch made, and excellent service. We guarantee FREE shipping from Coventry, 30 days return, 5-year warranty. Stand-working is fun, for you and me.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

136 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Really good quality standing desk

The buying process was easy and the desk was delivered within two days despite ordering during the holidays.

I bought the dual motor standing desk without a top since I was replacing my existing desk and could reuse. I was hoping for reasonable quality for the price I paid and the desk exceeded my expectations!

It was very well packed, the instructions were clear and it was easy to assemble the high quality parts. Once assembled the desk moves up and down very smoothly and quietly. There is no wobble even when the desk is tall and extended.

Overall very pleased with my purchase and the service offered, great value for money. Thank you.

January 2, 2024
Rated 5 out of 5 stars

Recently purchased an electric standing…

Recently purchased an electric standing desk and am super impressed with it. The quality is fantastic and value for money. I am very glad I made the purchase and it was super easy to put together. I have one question on my monitor arm which Maidesite haven't responded on yet, so communication could be improved, but as far as physical product goes, very happy.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great desks

I've ordered a standing desk frame. It arrived fast, it's easy to assemble and works as expected. The quality feels good and it's very stable.

December 23, 2023
Rated 5 out of 5 stars

Fantastic service

Fantastic service. I had an issue with the desk controller which had serverd well for 2 years but then suddenly somethng popped in it. I reached out to the customer support team and they sent me a replacement peice.
Thank you.

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely love my new S2 Pro :)

I absolutely love my new S2 Pro, in black! I opted for 140x70cm model.

I have been using it for approximately 1 month now, and it has made my home office so much more comfortable to work in. I'm actually writing this review standing at my desk right now!

If, like me, you're someone who feels like their posture or muscles tighten by sitting down all day - a standing desk will help you SO much. My legs already feel stronger, I lose weight more easily, and in general my back and hips feel a lot more loose.

The desk itself is beautifully sleek, spacious, and durable. Even at the maximum height (120cm), it requires a strong push to make it hardly wobble. I am 6ft 0in and I find that the maximum height is perfect for me. Anyone taller might need some more height, and in that instance I would recommend the S2 Pro.

I also want to mention that the Maidesite team are exceptionally helpful and supportive. Before buying the desk, I emailed them a series of questions about the different models available. They responded within 24 hours with answers to all my questions, and then helped me select the best desk for my needs.

Maidesite is a great company, with honest people, selling high-quality desks for everyone to enjoy.

:)

November 9, 2023
Unprompted review
Rated 2 out of 5 stars

Motors don't work

Although well packaged, one column of the desk I ordered does not work, as a result the table is not adjustable. Maidesite did send a replacement, after installing of which the other column then failed. Although the customer support is responsive, I fear there is a recurring problem with the desk motors and will likely request a refund as I cannot use the desk.

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Compact packaging, easy to install

The most intelligent and compact packaging I have ever seen for such a large object. Very clear instruction. Took about 1.5 hour to build. The frame comes with a wheel, which was not clear in the description, came as a pleasant surprise.

Very good customer service.

July 17, 2023
Rated 5 out of 5 stars

Hooray for Carolyn

I have been dealing with Carolyn at Maidesite, as I placed my order only to discover I had ticked the wrong box and ordered the wrong colour ooops! Carolyn very quickly responded to my panic email and resolved the issue with speed and professionalism. I always think It's never a problem to have a problem, it only becomes an issue if the solution isn't forth coming. I now have my item in the correct colour and I have already passed on Maidesite details to a friend. I'm a very happy customer.

May 22, 2023
Unprompted review
Rated 1 out of 5 stars

Wanted to buy a desk with cable tray.

Wanted to buy a desk with cable tray.
- they were unable to do this and want to sell me castors and draw which were not required. Surprised by their lack of flexibility!

April 15, 2023
Unprompted review
MaidesiteUK logo

Reply from MaidesiteUK

Hi Ian Richardson,

The cable tray do comes with other accessories to be one kit. If you need a standing desk with cable tray, please email to:contact@maidesite.co.uk. Our service team will find a solution.

Regards

Rated 5 out of 5 stars

Great Standing Desk & Service

Desk stand arrived quickly, well packaged, clear instructions and simple to assemble. I initially had an issue with the height it would raise to; but after reaching out to support, who were very responsive, I reset all height settings and everything worked as expected.
I'm so impressed with the product and support received.

April 12, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Great service and quick delivery.

The price for the desk is excellent and would highly recommend. It looks stunning in our office.

Thank you

February 13, 2023
Unprompted review

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