Although the service fee is on the high side, so is their reliability in terms of prompt reply and replacement service. I needed several replacements for my cook simply bec the applicants lied about t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Replacements take very long time. But Mara is very accommodating, and very patient to all my needs. I can feel her sincere efforts to satiafy their clients.
Company replied
Ms. Marah is very accommodating and immediately attended my request of replacement. Good job ms. Marah, keep it up. While other staffs in care provider are confusing/unable to handle replacem... See more
Company replied
Acie initially handled our complaint about the previous nanny we had, and she sent some profiles after I narrated what happened. After we interviewed the candidates and decided to hire one of them, Ma... See more
Company replied
Company details
Written by the company
The Philippine Maid Brand. A household staffing agency serving Filipino families and expatriate residents in the Philippines since 2009. We place screened and background-verified household professionals — Maid Pros, Nanny Pros, Caregiver Pros, Cook Pros, and Family Driver Pros — across Metro Manila and throughout Luzon, with placements in the Visayas and Mindanao arranged on request. Every placement meets the Human+ Standard: psychological screening in partnership with Manila Doctors Hospital, fair wages above applicable legal minimums, a rematch process we begin within 48 hours, and public operational reporting. A home is a workplace. It should be run with care — for the family, and for the professional who joins them. Every review on this page is read and answered by our Client Care team. We do not compensate reviewers, invite feedback selectively, or seek to remove what is unfavorable. This page reflects the record as it stands. DOLE-licensed household staffing agency. PEA M-24-04-034.
The Human+ Standard
Written by the company
- Every placement, held to the same standard.
- Psychological screening with Manila Doctors Hospital. Wages above applicable legal minimums. A 48-hour rematch process. Public operational reporting. Documented. Visible. Lived.
The Human+ Protection
Screened. Background-verified. Protected for six months from Day One.
If a placement is not the right fit, we begin the rematch process within 48 hours — working with both the family and the household professional toward a better match. Our Client Care team remains reachable throughout the six-month protection period, and every concern raised receives a direct response.
Contact info
1710 Donada, 1300, Pasay, Philippines
- 0918 807 8427
- hello@maidprovider.ph
- maidprovider.ph
4.3
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from MaidProvider.ph
Thank you for the candid feedback, Ma’am Abby. Your experience fell short of the standard we set for ourselves. I am reviewing the matter with our team to determine what went wrong and what needs to change.
-- Amanda
Managing Director
MaidProvider.ph
Accommodating staff and explained…
Accommodating staff and explained patiently for my clarifications.
July 21, 2026
Reply from MaidProvider.ph
Thank you, Ma’am Rejane. We’re glad our team was able to accommodate your questions and explain everything clearly and patiently. Your trust means a great deal to us, and we’re grateful for the opportunity to support your family.
-- Acie
Client Care Director
MaidProvider.ph
Marah was very helpful in assisting me…
Marah was very helpful in assisting me in finding a suitable helper who met my requirements. She was prompt in her responses, attentive to my needs, and ensured the process was smooth and efficient. I truly appreciate her professionalism and support.
July 17, 2026
Reply from MaidProvider.ph
Thank you for taking the time to share this. Finding the right household professional begins with listening carefully, and I’m glad Marah made the process smooth and attentive to what your household needed. I’ll make sure she sees your kind words. Thank you for trusting MaidProvider.ph.
- - Acie
Client Care Director, MaidProvider.ph
Excellent and highly recommended ms…
Excellent and highly recommended ms acie for handling my situation and for providing me the fastest replacement.
July 17, 2026
Reply from MaidProvider.ph
Thank you, Ma’am Arie. It was my pleasure to assist you, and I’m glad we were able to arrange your replacement quickly. Your kind words mean a lot to me. Please know that I’m here whenever you or your family needs our support.
-- Acie
Client Care Director
We had our first yaya for our almost 1…
We had our first yaya for our almost 1 year old child from MaidProvider, they provided an excellent yaya for us, she finished her contract and extended for about 3 months. But for the other contract with house help, unfortunately we haven’t gotten any luck, but thankfully MaidProvider assisted us on every replacement. I would just like to commend Ms. Marah, for being professional, helpful and friendly. She’s very transparent and really did her best to give us the right match for our househelper needs. I did not just got their service, I also gained a friend.
June 13, 2026
Unprompted review
Reply from MaidProvider.ph
Hi Sir Marc,
Thank you for trusting us with your family and for sharing this so generously. We’re grateful that your first yaya became an important part of your household and cared for your child for nearly a year.
We also understand that finding the right next match has taken longer than everyone hoped. Thank you for your patience and for allowing us to continue supporting your family throughout the process.
Marah will be deeply touched by your words. Her honesty, care, and commitment to finding the right fit reflect exactly how we want every family to be supported. Knowing that you gained a friend through the experience is one of the most meaningful compliments our team could receive.
-- Amanda
Managing Director
MaidProvider.ph
Experience with replacement
The agency honored their replacement guarantee after the first helper we hired turned out to be a poor fit and had to be let go after just four days. We appreciate that they assisted us throughout the replacement process and that we eventually found someone suitable.
That said, the replacement process was much slower than our initial hiring experience. Candidate profiles came in about two at a time, often with delays, and several candidates did not actually meet the requirements we had already discussed (for example, some were unwilling to do tasks that were clearly part of the job), and one suddenly backed out. A more thorough initial screening by the agency would have saved both sides time instead of having us interview candidates who were not a match.
Overall, we're grateful that the agency honored the replacement and helped us find a suitable helper, but the process took about a month and could have been more efficient.
July 7, 2026
Reply from MaidProvider.ph
Thank you for sharing this so candidly.
I appreciate your acknowledgment that we honored the replacement commitment and stayed with your family until a suitable helper was found. That commitment matters most when a first placement does not work out.
You are right that the replacement process felt slower than it should have, and that candidate matches could have been screened more closely against the requirements you had already given us. I take that seriously.
I have asked our Client Care team to review this case in full - - including replacement pacing, requirement confirmation, and candidate matching before interviews are arranged.
Thank you for your patience and your trust. Your feedback will help us make the experience better for the next family we serve.
Respectfully,
Amanda
Managing Director, MaidProvider.ph
Employees are okay and responsive tho
Employees are okay and responsive tho, replacement took almost 2 months.
July 2, 2026
Reply from MaidProvider.ph
Hi Ms. Ems,
Thank you for your honest review.
I’m glad to hear that our team was responsive, and I also appreciate your patience during the replacement process.
Replacement timing can depend on household requirements, candidate availability, location, and fit, but we understand that waiting nearly two months is a long time for any family. Your feedback is important, and we will use it to keep improving both our replacement timelines and the way we communicate throughout the process.
Thank you again for trusting MaidProvider.ph.
Warmly,
Amanda
Managing Director
MaidProvider.ph
Reply from MaidProvider.ph
Hi Ms. Patnisce,
Thank you for your kind review.
We’re glad to hear that Marah was helpful in sourcing a qualified household professional for your family. I’ll make sure your feedback is shared with her and with the team.
We appreciate the trust you placed in MaidProvider.ph, and we’ll continue doing our best to support you throughout the placement.
Warmly,
Acie
Client Care Director
MaidProvider.ph
Professional and Reliable
Curstomer service is reliable, staff responds promptly and very professional.
June 29, 2026
Reply from MaidProvider.ph
Thank you for taking the time to share this. Prompt, professional service is the standard we hold on every placement, and it means a great deal to know you felt it. Your trust honors us, and we will keep earning it.
- - Rona
Client Acquisition Manager
MaidProvider.ph
Good customer service
Ms. Marah of client care assisted us carefully and promptly with our concerns regarding our old sitter. She is very helpful and easy to talk to. Being in a customer service business before, I’m satisfied the way she handled our concerns. Thank you.
June 25, 2026
Unprompted review
Reply from MaidProvider.ph
Thank you so much, Ms. Rea, for your kind review.
We’re glad to hear that Marah was able to assist you carefully and promptly with your concerns regarding your sitter. Client care does not end after placement, and we’re grateful for the opportunity to continue supporting you as your needs evolve.
We truly appreciate your trust in MaidProvider.ph.
Respectfully,
Acie
Client Care Director
MaidProvider.ph
Very responsive and better experience…
Very responsive and better experience than other agencies out there. I would love it if they know historical experience so I don’t have to repeat information again as to where maid will be deployed especially for replacement
June 17, 2026
Unprompted review
Reply from MaidProvider.ph
Thank you, Ms. Abigail, for your kind words and thoughtful feedback.
We’re pleased that you found our team responsive and that your experience compared favorably. You are also right: returning families should not have to repeat information already on file, especially during a replacement.
We are improving how client history and placement details are carried forward so future conversations feel more seamless.
Thank you for helping us improve.
Warmly,
Acie
Client Care Director
MaidProvider.ph
Great job, Maidprovider
We had an urgent requirement for an old sitter last January and MaidProvider came to the rescue. The process was smooth and seamless and they were very pro active with making sure we get what we need. Unfortunately, due to the old sitter’s personal reasons, we had to get a replacement and Marah made sure we got a proper replacement right away. They were very timely, proactive and discerning with the needs of their customers.
January 7, 2026
Unprompted review
Reply from MaidProvider.ph
Hi Ms. Aileen,
Thank you for your thoughtful review and for trusting MaidProvider.ph with your urgent requirement. We’re glad the process was smooth and that, when a replacement became necessary, Marah was able to respond quickly and find the right match for your family.
Your kind words about our team’s timely and proactive support mean a great deal to us. It has been a privilege to assist your family.
Warmly,
Acie
Client Care Director
MaidProvider.ph
Fast turnaround time and personal handling
Ms. Marrah personally attended to my request for a yaya/ all-around replacement. She exerted extra effort in looking for profiles and provided me with options in 24 hours, considering that classes are about to start, and we required a replacement immediately.
June 19, 2026
Unprompted review
Reply from MaidProvider.ph
Thank you for sharing your experience. We’re glad Marah’s personal attention and extra effort helped your family receive replacement options within 24 hours, especially with classes about to begin.
Providing responsive, hands-on support when families need it most is exactly what our Client Care team is here for. Thank you for trusting MaidProvider.ph. We remain here whenever your family needs us.
-- Acie
Client Care Director
MaidProvider.ph
Customer Service
Ms. Marra of customer service is of great help to me. She provides easy and prompt solution to my placement problem. She’s easy to talked to and very helpful. Very accommodating.
June 18, 2026
Unprompted review
Reply from MaidProvider.ph
Ms. Belvis -- thank you so much for your kind words.
I’m very glad Marah was able to help and make the process easier for you. We know placement concerns can feel stressful, so it means a lot to hear that she was prompt, helpful, and accommodating.
Our Client Care team will always be here should you need further support.
Warmly,
Acie
Client Care Director
MaidProvider.ph
Acie was very helpful in finding us a…
Acie was very helpful in finding us a replacement cook. It took a while but I suppose it was because she helped in filtering the applicants as well to make sure the applicant fits the profile we are looking for.
June 19, 2026
Unprompted review
Reply from MaidProvider.ph
Ms. Tin -- thank you for your review and for your patience.
I’m glad we were able to help you find a replacement cook who better matched your family’s requirements. I also understand that the process took some time. We try to filter carefully because the right fit matters more than rushing a placement that may not serve the home well.
We appreciate your trust, and our Client Care team will remain here should you need any further support.
Warmly,
Acie
Client Care Director
MaidProvider.ph
Househelpers
Marah was very patient with the requirements I have for a kasambahay. However, may I add that the agency should do proper pre-screening of qualifications being applied to. Most applicants will say they want to be a cook, or nanny, or old sitter, just to be paid higher than a regular all around maid. As I always say, the pay is commensurate to the qualification as well as actual capability. So far, we make do and managed with what we have hired from the agency as helpers.
May 8, 2026
Unprompted review
Reply from MaidProvider.ph
Ms. Denise - - thank you. I’m sharing your words with Marah. I’m glad she handled your requirements with patience and care.
Your point on matching stated qualifications with real capability is well taken. That standard matters. It is why we keep the interview before settlement, and why our replacement protection exists when a placement does not fit the role in the actual home setting.
We will keep tightening this with our HR and Client Acquisition teams.
If anything ever falls short of what was represented, please write me directly at amanda@maidprovider.ph.
Warmly,
Amanda
Managing Director
MaidProvider.ph
Ms Ace is very professional in handling…
Ms Ace is very professional in handling our quiries and concern. Our replacement request was prioritized despite the limited applicants available. Feedback and coordination has challenges but can be improved.
June 13, 2026
Unprompted review
Reply from MaidProvider.ph
Thank you, Cinds Studio. We truly appreciate your honest feedback and your trust in us during the replacement process.
Ms. Acie will be glad to know her professionalism made a difference. We’re also taking your note on feedback and coordination seriously -- even when applicant availability is limited, our communication should remain clear, timely, and well-coordinated.
Thank you for allowing us to keep improving, and for trusting MaidProvider.ph.
-- Marah, Client Care Manager
MaidProvider.ph
Ma’am Marah helped me solving my…
Ma’am Marah helped me solving my problems with my hired nanny from the agency by guiding me through the entire process.
June 9, 2026
Unprompted review
Reply from MaidProvider.ph
Thank you, Ms. Ara. Guiding clients through the hard parts -- not just the easy ones -- is exactly what Client Care is for. Marah will be glad to read this.
We're here whenever you need us.
-- Acie
Director, Client Care
MaidProvider.ph
Replacement handled in a timely manner
Acie initially handled our complaint about the previous nanny we had, and she sent some profiles after I narrated what happened. After we interviewed the candidates and decided to hire one of them, Marah assisted us with the replacement in a timely manner. We hope that this is the first and last replacement but nonetheless, we appreciate the assistance.
June 9, 2026
Unprompted review
Reply from MaidProvider.ph
Thank you, Miss Janine.
Acie and Marah will be glad to know their work made a difference -- we’ll make sure this reaches them.
A replacement is never the outcome we plan for, which is why the process exists: documented, timely, and resolved. We’re glad it worked as designed, and we share your hope that your new household professional becomes the right long-term fit.
If anything comes up, we’re here.
Amanda
Managing Director
MaidProvider.ph
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