Mailboxde.com GmbH Reviews 363

an excellent service for mailing packages out of Germanu to countries where the German company for some obscure reason doesn't like to send. Not expensive, and fast. and reliable.

As a frequent, long time customer I highly recommend Mailboxde.com for providing an exceedingly reliable service with excellent support and a super organised and managed business model.

Fast forwarding of packages.
Instant replying on emails.
Great service!

I've been using Mailboxde for over 10 years and have always been impressed with their service. The packages are always packed very safely, ensuring they arrive in perfect condition. Their service is quick and efficient, and I've never encountered any issues. The customer support team is also very responsive and helpful. I highly recommend Mailboxde for anyone looking for a reliable package forwarding service.

I used the Mailboxde service and I definitely recommend it.
There was an issue with the shipment to my country and they helped fixing the issue quickly and efficiently.
Will definitely use their service in the future!

I am using their service since years. Always very professional, very happy with the service. The support also top notch. I am glad to have them :)

After 50+ shipments the service is 100% working without issues.
Once the package was returned because of the transportation damage. The support was very kind and quick to solve my issues. I recommend!

I am using Mailboxde services for few years already and i can tell you they are the best in their field. I live in Eastern Europe and there are certain merchants that won't ship here. There is also the case with private sellers.
Anything i needed from phones to wheels have been shipped through them in a timely manner. Last time i needed them to open some packages and put some cardboard between the stuff i had inside, to protect it. If you need an address in Germany to redirect stuff, use their services

Great service, easy and cheap

Amazing team and service!
Always super fast on shipping and replying if there is a special case.

Highly recommend, 5 stars always!

True professionals, been using mailboxde for several years, never had something gone missing, everything arrived perfectly, really cheap delivery options! It had helped my small business a lot. Thanks!

Very simple processes and immediate top-up with paypal. Cheap carrier price.

I bought shoes from german store and got it shipped to sweden.

I ordered an item valued at less than 100 euro. The company I ordered from support delivery to Germany. When the item is out for delivery to mailboxede, they are now refusing to accept delivery and so my goods are stuck and I will never see them.
I understand now that really there is no point in using the service for goods in transit from a third country, so for me there is no point at all in using them.
To make the situation worse, the support people I have been in contact with (Lucie & Jan) have both been quite rude and very unhelpful.
In summary, you are best to avoid this type of business as you will at some point end up with goods stuck in a warehouse somewhere. Lucky for me this time it was not a very high value item.

If there is less than one star i will definitely choose. PLEASE don't use this scam service. I suffered from them for the past three months. First of all, i bought LTE modem and they said Czech post refused to send this modem for me. Later, i did a big mistake, by adding other shipments. The person called Jan said dhl.de refused to send package for me in Saudi Arabia because of some ADR shipments. It was just an oven cleaner!.
In the third time, the same person Jan said the shipment was returned again from dhl.de for no reason. Jan refused to ship with other agent like Ups. They are just scams and dont respect their customers.

Please avoid this service at all because mailboxde.com just a scam service. Specially if you are from Saudi Arabia.

AVOID IN ANY EXPENSES.

Update**

Jan offered me just 30 Euro to finalize this issue but i refused. I paid around 130 euros and i need my money.

Update**

I lost all my packages. These packages worth more than 200 euro and no response from mailboxde.com!!
Update**

Jan from mailboxde.com claimed they returned some packages. However, they returned it as rejected and never stated their fault. Again i warn others from dealing with mailboxde.com if they want their packages. BEWARE your packages and shipping money will be taken from you in a gentle way.

UPDATE: They already noticed my complaint on Trustpilot when I called this morning and it was a mistake from their side but they have all solved it very nicely. And so I change my 1 star to 5 ;)
Thanks!!

It's unbelievable. They received my package, (the shipment) last Saturday 14 sept at 5:58 AM but it does NOT show up in my account nor was I notified per mail about it, as usual every month and immediately after the shipment has been received.

I have sent them a bunch of mails the last few days about it but the result: nothing, no reply, no nothing! And this is definitely not their normal course of business, that's for sure. Something really seems off here and I'm ready to know what.

So: what the heck is going on there??

Waiting for your reply...... and looking forward to solve this as soon as possible!

This was my first time using the service. It was very easy to use, fast and cheap.

The shipment arrived in Finland just like it was promised.

Highly recommend!

For me, is Mailboxde a completely new experience, a very simple system to use, everything is clear. Absolutely brilliant and personal communication. I highly recommend it.

I have used ths service several times over last four years - always a good experience, the packages we re-sent quickly and reliably. Thanks!

I’ve been customer for years and have always received awesome service. They ship packages very quickly and shipping charges are reasonable,not overpriced.