MailerLite Reviews 

quite well or the best support as I have possible work

I was having difficulty uploading a file to my MailerLite website. The issue was resolved by a member of their support team in a matter of minutes. On previous occasions their support team has also been very responsive and helpful.

I had a very disappointing experience with MailerLite.

I uploaded a customer database that had been built up over approximately 20 years in business and spent around four hours setting everything up and creating email campaigns.

Within a few days, MailerLite terminated the account, citing its anti-spam policy following a high bounce rate. I appreciate that email platforms need strict deliverability rules, but I was extremely disappointed with how the situation was handled.

I had paid €20.91, spent hours setting up the account and campaigns, and then effectively had the service pulled without any meaningful discussion beforehand.

My biggest criticism, however, is the customer service afterwards. There is no straightforward telephone support, communication has been by email, and I have repeatedly had their terms quoted back to me while trying to obtain a refund for the unused part of the service.

At the time of writing, I am still trying to get the matter escalated and resolved. The amount involved is only around £20 — it is the principle and the amount of time I have had to spend pursuing it that frustrates me.

Would I recommend MailerLite? No. Not because they have anti-spam rules — those are understandable — but because of my experience of how the account termination and subsequent customer service have been handled.

I had to contact MailerLite to help me restore subscribers who had inadvertently been deleted from my list. I started out with an AI assistant (who identified itself as such). When I stated my problem, it asked if I wanted a human, and that led me to Marvin, who was professional and responsive and not only fixed my problem but also taught me how to copy my campaign and send it only to the subscribers who had not already received it. New skill! It's rare to feel so well taken care of by a company these days. I am very happy with MailerLite.

Francisco is kind and efficient. The robot before him was stupid and inefficient. You should hire more people like Francisco instead of spending money on Robots

A quick and very helpful attitude towards solving my problem with some problems I faced due to my wrong requests.

really solid platform that beats the competition on price. Very helpful support when needed.

It is super easy to use but the best part is that I accidently deleted a whole email flow and their chat support was able to get the flow back in 10 minutes! Great support and great email service. Well deserved 5 stars

Andrew provided exceptional customer service! He took the time to clearly explain my billing details, helped me disable automatic upgrades, and successfully processed a credit for my account. Fast, professional, and super helpful—thank you, Andrew!

I was having an issue adding a subscriber on my Squarespace website and Sebastian was able to help figure out the problem.

Both Daniel and Samuel (MailerLite Customer Experience Specialists) have been awesome in helping us navigate a non-profit discount. SUPER quick, very responsive and awesomely positive. HIGHLY RECOMMEND MailerLite and their awesome team of helpful specialists!

I tested Mailerlite and was very impressed. My website's formatting was automatically incorporated in campaign design from the start and I loved the option to send emails at a specified time in the local time-zone of the subscriber. Customer service was always friendly, patient, and helpful.

I opted for their Comfort plan and paid for a full year. A few weeks in however, it dawned on me that the number of forms that come with the Comfort plan, would not be enough for me. I cannot afford their Power plan now, so I wanted to opt-out. I first was told that I would not be able to get a refund for all the unused months. Then I explained why I was leaving and asked to have my plan converted back to a monthly plan, so I could get at least part of the fee back.

They graciously agreed and I got a refund! And they were so friendly and helpful, offering me all the help I needed to finish migrating. I am in awe. This is the first service provider that I've left, where I got treated the same on the way out, as on the way in!

I had a very positive experience with MailerLite’s customer support.

I had lost access to an important account because the email address originally associated with it was no longer active. Mariia and Christos were incredibly helpful throughout the entire recovery process. They guided me step by step, were always kind, patient and quick to reply, and helped me successfully regain access to my account.

It was a situation I was quite worried about, so I really appreciated having such attentive and professional support.

Thank you so much to Mariia, Christos and the MailerLite team for your help! 💚

Although it took a while to get a live human being on chat through customer service, I finally did so and they helped work out the problem. The chat box was only confusing with the directions I was given.

The support is great! I was able to ask all kinds of questions—big and small—and the team helped me incredibly fast. The AI ​​is excellent too, but you always have the option to speak with a service representative. 10/10 – I’m very satisfied and can highly recommend MailerLite.

I was struggling with my marketing. Everything is difficult when it is new. MailerLite customer service is unbelievable. Customer chat is always there to assist, and the reps are very patient with new subscribers.
I must say Daniel is my favorite. I had so many questions in one day, and he was there to help me out.
I recommend MailerLite to everyone!

Had an issue with a link on my landing page and it was resolved quickly. Customer service responded to every question I asked and helped step-by-step.

MailerLite’s human support was friendly and thorough. Ivan investigated a Preference Center issue, identified that a custom label had not been connected to an actual subscriber group, and clearly explained how to correct it. He also showed me where to edit the plain-text version of an automation email and clarified how unsubscribed subscribers and historical group memberships are handled.
The initial bot interaction and one conflicting explanation caused some extra back-and-forth, but once Ivan took over, the support was patient, practical, and effective. After applying the recommended changes, our controlled tests passed successfully.

MailerLite is very easy to navigate and to create content for email marketing. As a small business owner, it’s an amazing marketing tool. I would definitely recommend

After Signup And Getting The Initial Welcome Email, I Spent 5 Hour Learning And Setting Up A Campaign With A Sequence Of 3 Emails. The Campaign Was Meant To Start Only After A Client Enters There Email In The Landing Page I Also Spent Time Creating There. Before The Day Was Over And After I Activated The Sequence, I Got A Notice In The Inbox Saying My Account Has Been Suspended For Violating The "Terms of Service". Because There Was No Other Explanation I Decided To Contact Support. I Got A Response From A Bot Saying The Matter Is Being Routed To A Human. Meanwhile The Account Was Suspended And I Had No Access To My Dashboard And Could No Even Download The Information I Typed Straight In The Campaign Dashboard. The Landing Page Has Been Deleted Too And I Don´t Know The Reason. Today I Got A Response From A Service Agent That Sounded Exactly Like The Bot That Did Not Really Answer Any Of My Questions And Sent Me Again To The "Terms Of Service". This Is The Exact Message: To maintain the integrity of our platform, all users must adhere to our Terms of Use, accepted upon account creation. After a thorough review of your account activity, we have determined that your content does not align with these terms and conditions. As a result, we can no longer provide you with our services. My Review: If You Are A Regular Person Or A Small Business Looking To Start A Campaign And Want To Be Secure You Are Taken Care Of, Don´t Waste Your Time On This Arrogant Company.