MailerLite Reviews 

Great for starting out easy, simple to us with loads of great features that look good and great customer support

Decent UI, its main quality. Inaccurately identified unsubscribes and hard bounces and removed them from our list (our list very high quality opt-in only). Support is quick to provide inaccurate information and lecture customers on email hygiene, and must be pushed to actually address isses of any complexity.

MailerLite is super responsive any time I’ve needed support. I usually hear back with a few hours and they are efficient in troubleshooting and solving issues. Great customer service!

I had a great experience with MailerLite's support team. We accidentally deleted a large number of subscribers during an active ad campaign, and Kiks and Jordi were incredibly helpful throughout the process. They restored all of our deleted subscribers and clearly explained what would happen with our custom fields, UTM data, group assignments, and contacts who had re-subscribed in the meantime.

The communication was clear, friendly, and reassuring, and most importantly, they solved the issue successfully. I really appreciate the care they took with data that was very important to us. Thank you so much for the support!

MailerLite utilized a major bait and switch with their long term clients, and no one is fooled by this "loyalty 30 day trial" where they can get what they used to get for what they used to get it for before they start being billed more or receive 1/4 the amount of service for the same price or higher. The irony is in calling this a "loyalty" thing - they realize their clients have been loyal, are taking advantage of that, and are showing no loyalty of their own TOWARD their customer. Loyalty goes both ways. If the customers relationship is how the owner of this company treats his/her marriage, I would image they have cheat on their spouse regularly while expecting their spouse to be faithful to them. This is no way to treat long term customers and may as well be spitting in their face while pretending you're doing them a favor. Really poor move there.

This used to be the best EMS around. Originally, they gave you unlimited automations and sign-ups and up to 1000 subscribers for free and their customer service was great. I was happy to pay the low fee when my list was over 1000.

But when my list dropped below 1000, I decided to switch back to free and everything was fine.

Then Mailerlite did their rug-pull.

First, the free subscriber limit went from 1000 to 500. Okay, sucks. But I rolled with it.

Before I had a chance to process this change, they did ANOTHER rug-pull. And they halved the free subscriber limit again. From 500 to 250.

And what are they giving us in exchange? A bunch of AI crap no one asked for and no one wants.

What's worse, is they also removed the automations. So now when I'm trying to migrate to another place, they've made it so I can't even ACCESS my automations.

Go with Sender or Kit. Both offer FAR more generous free plans.

The philanthropy where I have volunteered for over 10 years has a MailerLite free account which I manage. We have a free account because we cannot afford to pay recurring fees. Today, I discovered that ML had (yet again) reduced the number of subscribers allowed for a free account. So I thought, OK, I will pay for the account out of my own pocket. So I did that, via PayPal. First MailerLite accepted my payment. Then they decided, for reasons unknown, to completely shut me out of the account that I and I alone, have personally managed for over 10 years. What is with these people? They don't want you to have a free account and they don't want you to pay for the same account. Customer service???? Forget it. There is absolutely positively no way on earth to contact anyone to resolve an issue. These people have taken the NO SERVICE mantra and raised it to a fine art.

The program itself is very easy to learn. We love using it for newsletters for our quilt guild. And if ever we need help someone usually answers my email in a day or two. And price is very reasonable too.

I reach out for help because I made mistake. But then mailerlite-Ivan guided me through the whole process, with good explanations and sceenshots! It was even understandible for me, not so digi handy 😁 Thank Ivan!

Kiks was very helpful providing tips for my success with sites and campaigns. All the support staff are AWESOME!

The customer service and communications I received from Mailerlite staff was exceptional. I received prompt and detailed emails with practical solutions as well as a genuine willingness to assist further if needed.

A really great experience. I received prompt, professional assistance, and my issue was resolved in no time.

Very satisfied.

Excellent customer support! The team was very helpful, responsive, and guided me through the issue clearly. Everything was resolved quickly and professionally. Thank you for the great support!

Fantabulous customer service. Denise was a gem - fast response to my email query sequence, with great graphics to instruct me how to rectify my problem - oh and so much patience

quite well or the best support as I have possible work

I was having difficulty uploading a file to my MailerLite website. The issue was resolved by a member of their support team in a matter of minutes. On previous occasions their support team has also been very responsive and helpful.

I had a very disappointing experience with MailerLite.

I uploaded a customer database that had been built up over approximately 20 years in business and spent around four hours setting everything up and creating email campaigns.

Within a few days, MailerLite terminated the account, citing its anti-spam policy following a high bounce rate. I appreciate that email platforms need strict deliverability rules, but I was extremely disappointed with how the situation was handled.

I had paid €20.91, spent hours setting up the account and campaigns, and then effectively had the service pulled without any meaningful discussion beforehand.

My biggest criticism, however, is the customer service afterwards. There is no straightforward telephone support, communication has been by email, and I have repeatedly had their terms quoted back to me while trying to obtain a refund for the unused part of the service.

At the time of writing, I am still trying to get the matter escalated and resolved. The amount involved is only around £20 — it is the principle and the amount of time I have had to spend pursuing it that frustrates me.

Would I recommend MailerLite? No. Not because they have anti-spam rules — those are understandable — but because of my experience of how the account termination and subsequent customer service have been handled.

I had to contact MailerLite to help me restore subscribers who had inadvertently been deleted from my list. I started out with an AI assistant (who identified itself as such). When I stated my problem, it asked if I wanted a human, and that led me to Marvin, who was professional and responsive and not only fixed my problem but also taught me how to copy my campaign and send it only to the subscribers who had not already received it. New skill! It's rare to feel so well taken care of by a company these days. I am very happy with MailerLite.

Francisco is kind and efficient. The robot before him was stupid and inefficient. You should hire more people like Francisco instead of spending money on Robots