Mailjet Reviews 3,689

Our account was flagged immediately after importing a large legacy contact list - frustrating at first. But Slavena from support was excellent! They worked with us directly, explained what they needed to see, and cleared our account within days. Mailjet's human approach was refreshing. They actually talked to us, explained what they needed, and made a decision based on real information rather than just algorithmic suspicion.

Good help !!

Works well when it is running smoothly. If you have a serious issue with Mailjet, there is no technical support. Support tickets are not responded to. We were forced to switch to a different provider after many years with Mailjet. There is no point in returning.

Mihael Iliev was quick, friendly, and helpful, hastily helping to diagnose what was wrong with my issue, and helping to solve it collaboratively.

Solved a hectic Christmas problem, thank you!

Merry Christmas.

Customer support is NEXT LEVEL, especially Théo. Trust is important with your ESP, especially with time sensitive emails (like we send). I have already recommended them to others and will continue to do so! Thanks Théo, you're the BEST!

Easy setup, great support, and great pricing. Also really like the insights as it gave instant feedback on whether I setup everything properly.

A minor issue I had (domain was marked as having incomplete setup, was due to cache) was resolved really fast.

Great support, quick replies, seamless questions resolution.

Good and adequate support. No 2 hour queues and chats with useless AI.

Hello,
I tested several tools and think that Mailjet is the best one. The interface is user-friendly. There are a lot of options to create and send the e-mails, and control the delivery. I have been using Mailjet for more than 8 years.

For years I am using Mailjet as my outgoing SMTP server for web applications and websites. Lately I had an issue related to the portal. The Helpdesk and the technical team solved the issue fantastic. The team contacted me several times and I seriously had the impression that I mattered. Apart from a great product also a similar support.

We were running legitimate, GDPR-compliant campaigns with first-party opt-in data, and suddenly our entire account was suspended without any clear warning or actionable explanation. Support responses were slow, generic, and clearly copy-pasted. Every reply felt like it came from a different person with no real understanding of the situation.

The compliance process is opaque and inflexible. Even after providing detailed answers about opt-in sources, list hygiene, and sending practices, the account remained blocked while “another group of colleagues” reviewed it. No timelines. No ownership. No urgency.

To make things worse, Mailjet allowed us to exceed our plan limits without proactive communication, and then used that as part of the justification to suspend sending entirely. This resulted in business disruption and forced us to urgently migrate to another provider.

If you are a growing business or run high-volume campaigns, be very careful. Mailjet may work for small, low-volume senders, but once you scale, the platform becomes unreliable and support is not equipped to handle real-world scenarios.

We are moving away permanently.

thank you Slavena. I really appreciate the close follow up until the issue is resolved.

Fair price, easy to work with interface, support is helpful and responsive.

Mihael responded in a timely manner with specific feedback to help me achieve compliance. They were instrumental in getting my website squared away and my Mailjet account ready for action.

Please, someone, call me. I need help posting a new deal for my dance school. I've been trying for the past 4 days already. Is Nestor from BCDance 604-685-2846
It was amazing! Thank you very much for all your help, Theo! I really appreciate all your help!
Cheers

I managed to set up a stmp service mail for my website quite easily.
Thanks to Mihael for guiding me and giving guidance and support along the way.

I had a very positive experience with Mailjet support.
Lara was clear, responsive, and professional, explaining the requirements in a transparent and helpful way. She provided a practical solution by enabling a temporary sending limit so we could continue testing while our website is still under development.