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Rated 1 out of 5 stars

Couldn’t leave 0 stars so had to leave 1 star. Horrendous company to deal with. Pay them a high monthly subscription and they often suspend your ability to even use their service until their team look... See more

Rated 1 out of 5 stars

Spent weeks setting up the free version, before figuring out why it didn't send abandoned cart emails. It only send emails to people ALREADY in your subscribed list, which is useless. Also their pri... See more

Rated 1 out of 5 stars

I wanted to upgrade but I could not use their website. I experienced this multiple times. Their service and support is ridiculous. I cannot send emails until I upgrade. I am losing potential customers... See more

Rated 5 out of 5 stars

I love using MailPoet for myself and my local business clients. I've been using MailPoet for over a year now. I have it installed on several client websites, too. It makes creating and managing... See more

1.7

Bad

TrustScore 1.5 out of 5

27 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

What a huge waste of time

Spent weeks setting up the free version, before figuring out why it didn't send abandoned cart emails. It only send emails to people ALREADY in your subscribed list, which is useless. Also their pricing is insane when compared to others.

Don't waste your time on them, go with the usual mainstream competitors which don't have all these issues, and you'll be glad you haven't wasted weeks of your life.

January 2, 2023
Unprompted review
Rated 1 out of 5 stars

One time a month they block your sending service

Worst newsletter service ever used. Suddenly they block your mailings for no reason and it takes days to unblock it, in the meantime they continue to take the money. The last time I used the plugin it even crashed my site, and I couldn't reactivate it, I lost my list of 15,000 subscribers made over the years by my site. I asked for the subscriber list to be returned to me, they never replied. Bad, to be avoided

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

I love using MailPoet for myself and my local business clients

I love using MailPoet for myself and my local business clients. I've been using MailPoet for over a year now. I have it installed on several client websites, too. It makes creating and managing a newsletter very easy to do.

One disclaimer, I wouldn't use MailPoet if I ran an Internet Marketing Affiliate type of business. Or, if you're in MLM or the Biz Opp niches. I would use an Aweber or GetResponse for something like that.

MailPoet does their best to keep a good reputation for their sending service. I'm very happy with the deliverability.

If you have a clean list that you've run through an email validation service, you shouldn't have any problems with MailPoet.

November 17, 2022
Unprompted review
Rated 3 out of 5 stars

A pity that the so called French…

A pity that the so called French localization is in fact in morse code (aka "écriture inclusive"). This makes it unpleasant to use and hard to understand (as if WordPress and e-mail integration was so easy to get that you could afford wasting your cognition in decoding morse code)
Apart from that, it's a good plugin :)

August 27, 2022
Unprompted review
Show reviews in all languages. (27 reviews)

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