While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

SCAM! Do NOT use this company. Still no sign of bag purchased in June 2020. Similar experience to other reviewers: no shipping details/dates; initially Covid used as excuse for delays; communication f... See more

Rated 1 out of 5 stars

My granddaughter saved her pocket money which she put with her birthday money and ordered a phone case, despite numerous emails and requests no-one replys or offers a refund. I think this is dreadful... See more

Rated 1 out of 5 stars

Absolutely awful.Payed over £20 for Gucci phone case a few weeks ago heard nothing.No number just messaging service which I have tried several times but have never got a reply.Total Scam how can they... See more

Rated 1 out of 5 stars

Just received my order, which I had tried to cancel twice via email after having stumbled onto these reviews but without success. The bag is a good replica of the leather bag advertised on the webs... See more

Company details

  1. Fashion Accessories Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Handbags Shop

Information provided by various external sources

Luxury bags at its finest, Dedicated to on trend high fashion women’s handbags, a large selection of couture bags ready to complete your favourite outfits. From shoulder bags to evening and Clutch bags; We only offer the must have accessories this seas...


Contact info

1.1

Bad

TrustScore 1 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrrible.Farcical.Fillthy.

Terrrible. Farcical.
I can’t explain how mad and argry I am reading these reviews after months of trying to chase the company up. I hot one email saying it was an automated message. This is illegal

August 24, 2020
Unprompted review
Rated 1 out of 5 stars

Scammed me

Scammed me. I ordered something in May and never got it. They stopped replying after the second email and refused to give a refund.
I waited patiently hoping they were being honest when they said their shipments were delayed due to corona.. but then they began to ignore my emails. I contacted my bank and had the company flagged for fraud and my money refunded.

August 24, 2020
Unprompted review
Rated 1 out of 5 stars

Very poor service

Ordered phone cover and after numerous emails with no reply i am guessing it won't be arriving after seeing the reviews lately.
As others DO NOT BUY FROM THIS COMPANY

August 24, 2020
Unprompted review
Rated 1 out of 5 stars

Mobile phone case ordered

Mobile phone case ordered, completely wrong one received. Received email response from Mary to say they would look into it but despite a number of chases not heard anything since. DO NOT BUY FROM THIS COMPANY

August 23, 2020
Unprompted review
Rated 1 out of 5 stars

Same as every other review on here

Same as every other review on here! I ordered two bags back in June still haven’t received them asked for a refund no reply I’ve sent them 10-15 emails unbelievable no reply. DO NOT buy bags from here it must surely be a scam

August 21, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely awful.Payed over £20 for…

Absolutely awful.Payed over £20 for Gucci phone case a few weeks ago heard nothing.No number just messaging service which I have tried several times but have never got a reply.Total Scam how can they get away with this.Don’t order anything they just take your money.Luckily have never had this terrible experience before I should have read the reviews on this farce of a company.

August 21, 2020
Unprompted review
Rated 1 out of 5 stars

SCAM. They don't send goods & don't respond to emails sent.

I ordered a phone case back on 6th May. Got an email saying delayed due to COVID-19, then nothing. Have sent numerous emails to the so called customer service (Mary) and still no goods and no reply. Thank goodness it was only a £12.99 phone case. They are a complete SCAM. DO NOT ORDER FROM THEM!!!! I have checked Companies House and there is no record of them and no details of them trading under a different name on their website. I have just reported to Trading Standards, I recommend everyone else does too. A company should not be allowed to just take your money for no goods!!!

August 21, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely Terrible

Do not order from them! I ordered a bag 5 months ago and it hasn’t come. I have tried to get in touch with them multiple times and they have not replied. Please don’t make the same mistake i did!

August 18, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid this Company

Same story as everyone else has experienced. Ordered a bag in June and it still hasn't arrived despite repeated emails and the same response from 'Mary'.

August 17, 2020
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. I payed £35 for a bag back in April, it is now August and I haven't received anything. I have emailed them several times and they kept saying they were out of stock and would send it to me once it was back in. I have sent more emails since then and I have been ignored. DO NOT USE THIS WEBSITE.

August 17, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM HERE

Should’ve read the reviews before ordering. Not only did I order a phone case that can be bought 1/3 elsewhere, I placed the order back in April.

It is now August and I’ve received nothing, only an email back in May saying the delivery was delayed. I’ve sent two more emails but no reply. Luckily the item wasn’t worth much but I can’t imagine how angry I’d be if I ordered a suitcase or something expensive.

DO NOT ORDER FROM HERE! I know the website looks nice and professional but it’s actually so bad

August 16, 2020
Unprompted review
Rated 1 out of 5 stars

I have ordered off this company and…

I have ordered off this company and like all the other review it is a scam . I am disgusted that it is a con . I am trying to find a way that can get our money back ?? Anybody out there have any ideas how we can go about this ??

August 14, 2020
Unprompted review
Rated 1 out of 5 stars

I wish I read these reviews before I…

I wish I read these reviews before I ordered here. I bought a phone case 3 months ago and 1 email from customer service telling me shipping was slow because the phone cases are specially made. I've emailed 3 more times since and I'm so annoyed!!!! Definitely do not order from this horrid company. It's definitely a scam

August 13, 2020
Unprompted review
Rated 1 out of 5 stars

I wish I could give no stars

I wish I could give no stars. I have been waiting for my bag for 2 months, I have sent 5 emails and have heard nothing. Absolutely horrible customer service, all I want now is a refund and I can't even get that! DO NOT BUY FROM THIS COMPANY

August 13, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I ordered 17th June and still no item. Emailed numerous times. DO NOT USE THIS SITE!!!!

August 13, 2020
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM!!!!!

THIS IS A SCAM!!!!!! SCAMMERS AND CON ARTISTS!! I placed an order in April and it still hasn't arrived! Mary Wilson is a non existent person in customer services. DO NOT BUY FROM HERE

August 12, 2020
Unprompted review
Rated 1 out of 5 stars

Like the many other reviews on here

Like the many other reviews on here - avoid this website.
I ordered my item months ago, still no sign of it and by the looks of the reviews if you do finally receive the items, they are cheap and tacky and not worth what you paid!

August 11, 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look