No reaction and no way to initiate a return/refund
I placed an order online for the product "Sebal Basket - Mand met deksel, katoen, beige, set van 2". When I received it, one of the deksels was missing. I used the contact form in the Maison Living website, I sent additional email, I used the AI chatbot on their webpage too and even tried to call them, but nothing works and nobody is reverting back to me (the telephone number on their "Refund Policy" page is 020 1234567 which is iffy and of course doesn't work). The "Start Return" page in their website does not work either. Basically I am stuck with a product which has missing parts, Maison Living is not reacting and I cannot even send it back to get a refund.
Reply from Maison Living
Dear Nicole,
We’re very sorry to hear that the issue with the missing lid has not yet been resolved. We always strive to provide the best possible service and would really like to sort this out for you.
Could you please send us an email with your order number and the correct name associated with the order? Unfortunately, we couldn’t find any details under the name “Nicole” in combination with the Sebal Baskets.
Once we receive your information, we’ll be happy to either resolve the issue immediately or refund your payment right away.
Thank you in advance for your help!
Kind regards,
Nora
Maison Living