Rendez Vous Deco solved my incident today, Franklyn was very helpful, the product arrived today and is very beautiful, exactly like in the picture and description. I am now a very happy customer , all... See more
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Super service! I bought a chair that had some difficulties to assemble - and it got exchanged into new on within few days, super nice customer service, fast and helpfull. Highly recommend this shop! T... See more
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I received excellent customer service from Rendez-Vous Deco. There was a little problem with the actual delivery and communication with the transport/delivery company, but I received fantastic suppor... See more
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I had no warning of the delivery. It arrived in the dark. I live on my own and the delivery person refused to help me take it from the gate to my apartment.
Company replied
Company details
- Furniture Store
- Bar Stool Supplier
- Bedroom Furniture Store
- Home Goods Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Bienvenue ! Maison Pavane est le nouveau nom de Rendez-Vous Déco. Même équipe, même passion, seul le nom change. Maison Pavane est née d’une conviction simple : on peut habiter un intérieur beau et singulier sans pour autant être architecte d'intérieur. Fondée en 2010 à Lyon par Virginie et Pierre, Maison Pavane a grandi avec une équipe créative et audacieuse qui parcourt le monde à la rencontre des meilleurs ateliers : des artisans passionnés par la matière et le travail bien fait avec lesquels nous avons tissé des relations fortes, dans la durée. De ces voyages naissent des collections au caractère affirmé, pensées pour s'accorder naturellement entre elles et pour s'adapter à chaque projet, chaque espace, chaque goût. Aménager un intérieur est un geste de création. Nous vous accompagnons avec des pièces exigeantes, bien finies, faites pour durer. Ce qui compte pour nous, c'est que vous soyez pleinement satisfaits. Pour cela, tout est pensé pour que votre parcours soit simple: livraison offerte, retours gratuits sous 60 jours et une équipe à votre écoute N'hésitez pas à nous contacter par email support@maisonpavane.com , notre équipe Satisfaction Client se fera un plaisir de vous accompagner.
Contact info
7 rue Jean Elysée Dupuy, 69410, Champagne au Mont d'Or, France
- 0481073777
- support@maisonpavane.com
- maisonpavane.com
4.6
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A delight to buy from!
Their products are fantastic and they helped me with a little issue I had. Excelletn customer service!
July 1, 2025
Reply from Maison Pavane
Thank you so much for your kind words!
I'm delighted to hear that you love our products and that we could help you quickly with your issue. We always aim to make your shopping experience as smooth and pleasant as possible 💛
Feel free to reach out again anytime, we’ll be here for your next déco adventure!
Clara de l'équipe Rendez-Vous Déco ✨
Reply from Maison Pavane
Hello,
Thank you so much for your positive feedback!
I’m delighted to hear that you’re happy with your stools and appreciated the excellent value for money as well as our fast delivery service. Your satisfaction is truly our top priority.
If you ever need more decor inspiration or assistance with future orders, please don’t hesitate to reach out – I’d be happy to help!
Looking forward to welcoming you back soon,
Joanna from the Rendez-Vous Déco team ✨
Super belle table
May 13, 2025
Reply from Maison Pavane
Bonjour Olivia,
Un grand merci pour votre avis ! Je suis ravie que la table de jardin Yumi vous plaise autant. C’est un modèle qu’on adore aussi pour son design et sa praticité.
Si jamais vous avez besoin d’un coup de pouce pour l’associer à d’autres meubles ou simplement envie de découvrir nos nouveautés, je suis là pour vous !
Belle journée à vous,
Clara de l’équipe Rendez-Vous Déco ✨
Super pretty and fast delivery!
May 9, 2025
Reply from Maison Pavane
Hi Sara,
Thank you so much for your kind words! I'm thrilled to hear that you love your new Gaspard chair and that the delivery was quick — that's exactly what we aim for 💫
If you ever need help or feel like adding more style to your home, I'd be delighted to assist you again.
Warm wishes,
Clara from the Rendez-Vous Déco team ✨
We didn't assemble yet our bed due to…
We didn't assemble yet our bed due to home construction delay. But I assume that quality is good and put 5 stars review.
March 30, 2025
Reply from Maison Pavane
Hi Sasha,
Thank you so much for your trust and for leaving us a 5-star review even before assembling your Gala double bed. I hope everything goes smoothly with your home construction and that once installed, the bed meets — or even exceeds — your expectations!
If you need any help when the time comes, feel free to reach out. I'm here for you!
All the best,
Clara de l'équipe Rendez-Vous Déco ✨
Rendez Vous Deco solved my incident…
Rendez Vous Deco solved my incident today, Franklyn was very helpful, the product arrived today and is very beautiful, exactly like in the picture and description. I am now a very happy customer , all troubles have been solved. Thank you! I can recommend the product, the company and the service 100% now!
April 3, 2025
Unprompted review
Reply from Maison Pavane
Hi Alex,
Thank you so much for your kind words! I'm truly happy to hear that everything has been resolved and that you're now fully satisfied with your beautiful piece. Franklyn will be thrilled to know he could help make the difference ✨
Don't hesitate to reach out again if you need anything—we’re always here to help make your experience a great one.
Take care and see you soon,
Clara from the Rendez-Vous Déco team ✨
Reply from Maison Pavane
Hello Mandy,
Thank you so much for your kind words! I'm thrilled to hear that your experience with us was smooth and that you love both the price and the product – the Tiny bedside table is such a charming piece 💛
If you ever need help or feel like treating yourself to more lovely furniture, don’t hesitate to come back and see us!
Wishing you all the best,
Joanna from the Rendez-Vous Déco team ✨
Fast delivery (to the Balearic Islands
Fast delivery (to the Balearic Islands, Spain), everything perfect.
February 23, 2025
Reply from Maison Pavane
Hello James,
Thank you for your feedback! 😊 I'm delighted to hear that your order arrived quickly and that everything was perfect. We’re happy to deliver to the Balearic Islands and thrilled that you’re satisfied with your purchase!
Enjoy your new bar chair, and see you soon for another decor find!
Clara from the Rendez-Vous Déco team ✨
I ordered from Germany and everything…
I ordered from Germany and everything went perfectly well. Delivered way faster than I thought. The couch table is awesome and I love it. Many thanks!!
February 21, 2025
Reply from Maison Pavane
Hello Janine,
Thank you so much for your kind review! 😊 I'm delighted to hear that everything went smoothly with your order and that your coffee table arrived even faster than expected. It's wonderful to know that you love it!
If you ever need anything else, we’ll be happy to assist you. Enjoy your new table and see you soon on our website!
Clara from the Rendez-Vous Déco team ✨
Super service
Super service! I bought a chair that had some difficulties to assemble - and it got exchanged into new on within few days, super nice customer service, fast and helpfull. Highly recommend this shop! Thank you!
January 24, 2025
Unprompted review
Reply from Maison Pavane
Hello Dovile,
Thank you so much for your kind words! 😊 I’m thrilled to hear that you were pleased with our customer service and the swift resolution of the issue with your chair. Your satisfaction is our top priority, and it means the world to us that you had a positive experience.
If you ever need assistance or have any new decoration projects, don’t hesitate to reach out—I’ll be happy to help!
Looking forward to seeing you again,
Joanna from the Rendez-Vous Déco team ✨
Excellent, you wouldn't be disappointed
Best service fastest shipment great quality.
November 8, 2024
Reply from Maison Pavane
Hello Noufa,
Thank you so much for your lovely feedback! I'm thrilled to hear that you were impressed with our service, speedy delivery, and the quality of your purchase. 😊 Your satisfaction means everything to us!
If you need any help with future orders or have any questions, feel free to reach out. Looking forward to seeing you again at Rendez-Vous Déco!
Clara from the Rendez-Vous Déco team ✨
Unfortunately, the customer service continues to disappoint
After posting my first review, I was contacted by the company in an attempt to resolve the issue with the defective product. However, despite their initial promises, I have not received any responses to my recent emails. It's frustrating to be in this situation, especially after purchasing a brand-new table.
Additionally, I noticed that they contacted me using two different email addresses: one from gmail.com and another from rdvdeco.com, which may have caused communication issues. I've done my best to resolve the matter, but so far, I haven't received any concrete feedback.
I regret having to leave another negative review, but I hope the customer service will take this situation seriously.
Update: After further communication with customer service we understood there was a technical problems with emails not being received, and we reached an agreement on a partial refund.
October 24, 2024
Unprompted review
Reply from Maison Pavane
Hello,
I’m truly sorry to hear about the challenges you faced, especially as your satisfaction is at the heart of what we do. I completely understand your frustration with the communication issues that slowed down the resolution of your concern.
However, I’m glad to know that an arrangement was reached with our customer service team, and I hope this solution brings you some satisfaction. We’re actively working to prevent such technical issues from happening again and to continuously improve our service.
Please don’t hesitate to reach out if you have any further questions or needs. Thank you for your patience and renewed trust.
Clara from the Rendez-Vous Déco team ✨
L'article est conforme aux photos
July 8, 2024
Reply from Maison Pavane
Bonjour,
Merci pour votre commentaire et pour les 5 étoiles ! Je suis ravi que l'article corresponde bien aux photos. Votre satisfaction est notre priorité. N'hésitez pas à revenir vers nous pour vos futurs achats ou si vous avez besoin d'aide.
À bientôt,
Thomas de l'équipe Rendez-Vous Déco ✨
nous conforme au descriptif on me dit…
nous conforme au descriptif on me dit chaise en bois et c'est du contrplaqué
July 5, 2024
Reply from Maison Pavane
Bonjour Pascal,
Je vous remercie d'avoir pris le temps de nous partager votre avis et d'avoir pris le temps de m'expliquer la raison de celui-ci par téléphone.
Cependant, comme je vous l'expliquais, nous mentionnons bien sur notre fiche produit :
"Assise et dossier en bois contreplaqué, finition placage hêtre".
À très bientôt,
Thomas de l'équipe Rendez-Vous Déco ✨
Super service
I ordered from Germany, and the first piece of furniture arrived damaged. However, the customer service team was very friendly and helpful, and we were able to return the furniture and exchange it for another one. Super service and very good quality.
July 1, 2024
Unprompted review
Reply from Maison Pavane
Hello Freya,
Thank you for your kind words! I'm sorry to hear that the first piece of furniture arrived damaged, but I'm delighted that our customer service team were able to help you quickly. I am delighted to hear that you are satisfied with the quality of our products and the service provided.
Please do not hesitate to contact us if you require any further assistance or decide to make another purchase. We're here to help.
Yours sincerely
Thomas from the Rendez-Vous Déco team ✨
------
Bonjour Freya,
Nous vous remercions pour vos aimables paroles ! Je suis désolée d'apprendre que le premier meuble est arrivé endommagé, mais je suis ravie que notre équipe de service à la clientèle ait pu vous aider rapidement. Je suis ravi de savoir que vous êtes satisfaite de la qualité de nos produits et du service fourni.
N'hésitez pas à nous contacter si vous avez besoin d'une assistance supplémentaire ou si vous décidez de faire un autre achat. Nous sommes là pour vous.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,
Thomas de l'équipe Rendez-Vous Déco ✨
tres belle table
June 24, 2024
Reply from Maison Pavane
Bonjour Alina,
Merci beaucoup pour votre avis ! Je suis ravie que la table ronde Réno vous plaise. 😊
N'hésitez pas à revenir vers nous pour vos futurs achats ou si vous avez besoin d'aide.
À très bientôt !
Clara de l'équipe Rendez-Vous Déco ✨
Reply from Maison Pavane
Bonjour Cecwi,
Merci beaucoup pour votre retour ! Je suis vraiment contente de savoir que le bar en rotin Vadella vous ravit. 🌟
Si vous avez besoin d'aide ou si vous souhaitez explorer d'autres produits, n'hésitez pas à revenir vers nous. Nous serions enchantés de vous assister à nouveau !
À bientôt,
Clara de l'équipe Rendez-Vous Déco ✨
Reply from Maison Pavane
Bonjour Éloise,
Merci pour votre retour ! Je suis ravie que les chaises Karl vous plaisent et que vous ayez trouvé le montage facile. Nous faisons de notre mieux pour offrir des produits à la fois esthétiques et pratiques.
N'hésitez pas à revenir vers nous si vous avez besoin d'aide ou si vous souhaitez compléter votre décoration. Nous serons toujours là pour vous conseiller.
À bientôt,
Clara de l'équipe Rendez-Vous Déco ✨
Très bon article.
May 3, 2024
Reply from Maison Pavane
Bonjour Caroline,
Merci pour votre commentaire ! Nous sommes ravis que vous soyez satisfaite de la chaise de bar noire Harold. Chez Rendez-Vous Déco, nous nous efforçons de proposer des articles de qualité qui répondent aux attentes de nos clients en termes de confort et de design.
Nous espérons que cette chaise ajoutera une touche élégante à votre espace. Si vous avez besoin d'autres articles ou si vous souhaitez des conseils de décoration, n'hésitez pas à nous contacter. Nous sommes là pour vous aider à créer un intérieur qui vous ressemble.
Merci encore pour votre confiance et à bientôt sur Rendez-Vous Déco !
Clara de l'équipe Rendez-Vous Déco ✨
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