My package was not delivered on the…
My package was not delivered on the day. It said it would be then they delivered the following day and they delivered the wrong size and in the description. It said there would be a belt. There was not a belt. I reached out to the return email which bounced back and doesn’t exist and I have been inquiring How to return my item for three days and no one has gotten back to me.
I have yet to receive my refund after being asked to remove this review since the refund was being processed. The caftan has been returned for over 10 days now and to answer your response. The language in the description makes it seem like the belt is included. None the less I am aware of the crisis as I was in Dubai that does not answer your email service bouncing back and being nonexistent nor does it answer why I ordered a size 56 and received a 58. I will reach out to my credit card company if a must and continue to write reviews since you fail at your business running tasks.
Reply from Maison Qamar Dubai
Dear Sajaa,
Thank you for taking the time to leave a review. We are sorry to hear that you were not satisfied with your experience.
However, we would like to clarify a few points mentioned in your review. The belt referenced is not included with the item and is sold separately on our website. This is clearly stated in the product description.
Regarding the delay in response and order processing, our team is currently experiencing temporary delays due to the ongoing situation affecting logistics and operations in Dubai and the wider Middle East. We have also communicated this transparently through a public statement on our social media channels.
We sincerely apologize for any inconvenience this may have caused. Our customer service team is working hard to respond to all inquiries as quickly as possible.
Please reach out to us again via our official support email or Instagram so we can assist you with your return request and resolve this matter for you.
Kind regards,Maison Qamar Team
