Maisons du Monde France Reviews 

Upon reading the negative reviews I was quite scared about the quality of the couch and customer service, after I already placed the order. However, their customer services turned out to be excellent! In the end the couch did not meet my expectations , due to being to small for the apartment (should have measured before) so I had to return it. The contact and also return service were excellent and everything went smoothly. Also, received my money back quickly. Definitely recommend based on this experience alone.

I have two pieces of furniture from MDM. A sofa and a table. The table we bought in store during a clearance sale. It is fantastic, very good quality that we will use for a long time. The sofa we ordered online after having tested in store. Model Brooke. The instore model was very comfy, but I ordered one size larger. The middle of the couch is lacking support, badly. Because of the bed that rolls out from under the couch, there cannot be a third foot in the middle of the couch for support. It is very noticeable the first time you sit on the couch. also when you lay on the couch, it feels like you will roll off. Guests say the best is comfortable though. I thought about returning the bed, but having read the reviews, it sounds like they wouldn't have accepted the return anyway.

STILL WAITING FOR FAULTY ITEMS TO BE UPLIFTED. DESPITE WHAT THEY COMMENTED ON MY PREVIOUS REVIEW ON JUNE 12th. Panther the uplift company are equally as bad. Non communication. I will NEVER RECOMMEND this company.
Items are below quality, overpriced ant fit for
purpose advertised for.
Glossy pictures give a false advertising impression to customers

MAISON DU MONDE HAVE ABSOLUTELY NOT BEEN IN CONTACT RECENTLY. YOUR RESPONSE IS A BLATANT LIE!!!!.

This has to be the worst company that I have ever dealt with,,,NOTHING but nothing to all mails and so called chats..called several times still cant get through.
Still waiting on my tables 3 weeks past the delivery date,
to be honest they should stick there so called company in there ,,,,,where the sun does not shine. We say never say never, but NEVER !!! will this company recieve a single € from me again.
Crap - Scheisse - Merde... Company
have a great day everyone

I placed an order of 4 items. A lovely lamp, quite large mirror and 2 other items. Items were packed very well with smooth GLS delivery to my Amsterdam address.

Due to all bad reviews I was worried about the order and placed it with Klarna’s safe one time cards (available on Swedish Klarna not sure if this is offered in the Netherlands).

I got my orders in split shipments which also worried me but after receiving the parcels one day after the other I was very satisfied and can relax. The order came within the given timeframe.

Customer service is just like written here, not possible to reach by telephone. I have still not received any reply to my e-mail so if I would have had any issues I would have been a bit worried. Hence the 4 stars instead of 5.

Had to share this here since the reviews were so bad that I almost didn’t place my order. Hopefully this helps people know that it’s a legit online shop.

I have had better customer service with Assurance Maladie. That says it all

We ordered a mirror from Maison Du Monde...2 months ago

We got delivered products from China faster than this!

We are still waiting for it. They announce delivery on a specific day, and they don't show up despite us staying at home ("luckily" frequent these days). When you call customer service, they promise to call back, but they never do.

Tragic customer service.

I ordered directly from the shop "Wayne desk" and "Wayne TV stand" to be delivered. It arrived quicker than expected which was a very pleasant surprise. However the furnitures were awfully dirty inside out. My cleaning cloth was black and disgusting ! I had to wipe it several times until it was acceptable. Also the quality is not as good as I thought ... a bit of a disappointment being my first time ordering items with Maison du Monde.

After waiting almost 6 months, I still have not received my refund for a damaged desk which was returned in December. Nobody replies to my emails & I have been told for the past 6 months that the money will be in my account within a few days. 6 months later and I still have not received my money back. this is truly the worst customer service I have ever experienced.

I bought a Malik sofa to my countryhouse i Italy. Because of delayed delivery - I couldnt recieve it myself. Next time i travelled down - i opened and noticed its damaged in stitchings and fabric. Since that ive used it 3 additional vacation-weeks - and the sewings and fabrics have broken in 3 more places. According to Masions du monde - Unless I cant complain within 72 hours the warranty expires. They dont have a International telephone support - and dont answer on emails. Scam Company

Orders never arrive, they don't tell you although the waiting time is one month. So you wait, you wait..until you call them and they sounds surprised. Never buying furniture from them anymore.

I’ve had nothing but a great experience with MDM on my recent few orders. I was worried after reading the reviews, but I must say, they were great! All the products I ordered were wonderful (and I’ve ordered quite a lot), most even better in reality and I was very impressed by the quality. One of the items I ordered was a large mirror. In my case the items get delivered from France. The mirror came completely smashed and broken. I emailed their messenger customer service and they replied straight away, professional and friendly and helpful. They apologized and suggested that I can keep the broken one (I decided to take out the mirror and backing and use it as an ornamental frame for a garden wall) and that they will send a new one. I needed to do nothing, and a new one was sent immediately and arrived within a few days, in tact and perfect. They customer services, logistics coordinations, order and website account updates etc were all more than satisfactory in my experience. I’ve ordered everything from furniture, bedlinnen, ornaments and light fittings and I’m very happy with my purchases!
I haven’t had to apply for a refund, and I think many reviews are based on poor service regarding refunds, but I was happy with my orders and I will continue to purchase from them in the future.

I had two separate orders which I should have received refund in December 2020. Still haven't received anything. Customer service never answered to my reminder emails about payment. On the phone, customer service forwards me to English speaking personnel which doesn't exist! Each time hours of waiting time on phone, no result. So my suggestion to anyone, stay away from this company!

Do not use them, it doesn't arrive. I ordered 2 sunlounger cushions that are expensive but look lovely. The predicted delivery date was 4_6 weeks away! It is now 8 days beyond that! They took the £ on day 1. Supposedly its in transit stage 2 but actually that means nothing. Utter rubbish.

Terrible company. Please avoid. I bought a garden coffee table, which was delivered without any fittings. It’s now been two months and still we’ve not had them delivered so the table is unusable. Emails I’ve sent to customer service have been ignored. I don’t know how they get away with such appalling service.

I have ordered an item back to April and still have not received it. They have not even dispatched it after 2 weeks. I contacted their customer services and what they asked me is to wait for the confirmation.
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17 May 2021
After I spoke to 3 people from customer services and hearing them promised me the item will be sent as soon as possible, I still have not received the confirmation of delivery. The item is still in their warehouse and has not gone out. I have asked them to transfer me to their manager and they said no that is not possible. Their customer service team is useless and can not do a single thing besides asking you to wait. I will definitely not order anything from them again and I will advise you not to do that. They are a bunch of scam and the only way they do business is asking you to wait and wait!

They will not accept refunds! Scammers - stay away!!

I bought a couple of parrot statues from Maisons Du Monde. They are beautiful. One had some slight damage to the base, so I asked to exchange the base. Within 5 minutes they had placed an order for a whole new statue to be sent to me free of charge, and emailed me to let me know I could also keep the original. Extremely pleased!

I have ordered furniture twice from Maisons du Monde. Once when we were living in the UK (products arrived fine and were of good quality), and once more recently in the Netherlands. The armchair we got (Hermann) is of very nice quality and looks good. However, the delivery company refused to take the (giant!) box with them, even though they were supposed to. After complaining to the maisons du monde customer service we promptly got a gift certificate at the total value of the shipping costs. I'm very happy with how they handled this, and would order from them again.

I have ordered a cupboard for £894.95 on 29th December 2020. Maisons du Monde told me that it would take a few weeks to deliver and that was ok for me. So the delivery was planned for the end of January. On the day of the delivery, I was contacted by the logistics company and told that the item was damaged in transit and will need to be returned. They said I will be notified when a replacement is sent out. Fair enough. As I have not heard anything until later in February I called customer services and they said that they were waiting for me to contact them and are sending the item now. The new delivery was scheduled for mid-March. When the cupboard finally arrived it was unfortunately not possible to get it inside my flat due to a combination of the weight and size of the item. Therefore, I, unfortunately, could not accept the delivery and the item was returned. The delivery man from the logistics partner called Maisons du Monde and I was told that I will receive my money back within the next few days. As I was expected to contact them previously I also send an email to their customer services team a few days later just to make sure. I never received a response to this. I waited for a while but was not refunded my money so I called customer services. They apologised and said something must have gone wrong. I was promised to receive my money within 14 days. More than 14 days later I still did not receive the money so I called again. Apparently, something had gone wrong again and I was even sent an email that the refund was triggered. I was promised to receive my money shortly. Nothing happened. I called customer services again and apparently, something went wrong again and the Agent said she had just triggered the refund again and I was promised my money back within 5 days. It has been 9 days since this promise now and I still have not received my money back. I am waiting for a refund for 1.5 months now and that for such a large amount of money. I am really hoping to get a response and most importantly my money back from Maisons du Monde after this post as I will otherwise need to speak to my credit card company or a lawyer.

have called 20 times and left 30 emails about the refund from 3 months ago and still absolutely nothing. Its honestly ridiculous as they have product and can resell and i'm out of the money and have to spend so much time checking in on this with still no resolution. That was the first and last time I purchase anything from them.